Mercure Hotel München Neuperlach Süd

Andrei, Sat 12 April 2025

"As a loyal platinum all Accor member I try to stay with your chain of hotels. I fully realize that during Bauma prices are abnormal, so I’ll skip the price vs. quality comparison, but a few things really very below my expectations. No welcome package in the room, at reception I was told that there is a water in the room - there was none and I didn’t have the pillow case on the pillow. Unlikely to come back to this location."

Source: TrustYou Survey

Frank H., Mon 7 April 2025

"Friendly staff, spotless service and no complaints of any kind."

Source: TrustYou Survey

Michael, Wed 2 April 2025

"I had a one night stay at the Mercure - everything went fine from booking, online check in, check in and leave. The parking price is quite high - even if you only park for a few minutes for check in !"

Source: TrustYou Survey

Unknown, Wed 2 April 2025

"Hotel is fine and I got a room overlooking the inner courtyard. Unfortunately, my room was connected to a central ventilation system which was a bit noisy."

Source: TrustYou Survey

Unknown, Fri 28 March 2025

"The Hotel has educated staff, modern style and all services and equipment you expect on a business trip, from garage, Cattle, desk to gym in a well kept quality."

Source: TrustYou Survey

Steve, Thu 27 March 2025

"Room was excellent, facilities were very good and staff were attentive and professional."

Source: TrustYou Survey

Stefan C., Mon 10 February 2025

"I did book 3 rooms, including a request for a baby bed. As this was important for my family, i did inquire a few days before arrival via email. The email was not answered by Accor. When I arrived in the hotel, the receptionist told me that no baby bed was available. If I would have known this, i would have booked another hotel as we were travelling with a baby of 1 year. The receptionist came across as uninterested & arrogant. Only after challenging him, he did check again and found a baby bed. Miraculously ! But it just shows that he wasn’t interested in his customers. As a silver member, this is not how I want to be treated. Next time I will book non-Accor hotels."

Source: TrustYou Survey

Rajat, Mon 3 February 2025

"I stayed here for 3 nights. Bed sheets never changed. Bathroom dustbin bag never changed. Coffee cup never washed or replaced. Desk not cleaned properly Coffee pouches never refilled And above all while check out, I mentioned everything to the guy at the front desk. He just noted 2 points from above on a piece of paper and wished me a nice day. Waoo. Won't recommend to anyone this hotel and will make sure to post this review at other platforms too."

Source: TrustYou Survey

Oliver, Fri 17 January 2025

"When I checked-in I was given a room on the 3rd floor. When I got to the room it was colder than outside at -2C. I called the reception and they told me that I should change the temperature on the wall box to 25C and wait a few minutes. When nothing happened I went downstairs and I was given a small electric heater. Upon questioning I was told that they had a problem with the heating which they could have told me when I checked in. The heather was far too loud to be used when trying to sleep so I had to freeze all night. I put items in the safe and it closed itself without me being able to enter a code. When I called reception at around 09.30pm I was told that they couldn't open it and I had to wait until 7am the next morning which meant I couldn't work in the evening since I locked my laptop when I went for dinner. The arrogance of the reception team and the lack of interest to find a solution was staggering! Last time I will use the Mercure ever!!"

Source: TrustYou Survey

Daniela, Wed 18 December 2024

"I had one night accommodation on a Christmas Market weekend; the hotel is well connected to the center by public transport. Very comfortable rooms, great breakfast. smooth check inn- anything you need from a hotel stay. I would recommend."

Source: TrustYou Survey

Prasad A., Sat 7 December 2024

"Hotel is well maintained, despite modernized with latest facilities, Hotel still has its old charm. Breakfast is very good with extensive spread of options. Checkin and checkout are quick as with any Accor establishments. A. quick wayfinders around Metro and Suburb stations would be more helpful for the cuests arriving via Public Transportation"

Source: TrustYou Survey

S., Wed 13 November 2024

"Great rooms, good international breakfast."

Source: TrustYou Survey

Guy, Sat 9 November 2024

"We received immediately the room key and enjoyed our short stay"

Source: TrustYou Survey

Susanta, Mon 28 October 2024

"The booking staff at hotel makes joke about the bill and sarcasm on receiving No privacy as the housekeeping staff just intrudes your room as they have the master key"

Source: TrustYou Survey

Frank C., Sun 13 October 2024

"Rooms were too dark - poor lighting. Spartan furniture with only one chair. Desk was too small. Excellent breakfast selections. Good location near S7 and U5."

Source: TrustYou Survey

Cat, Thu 3 October 2024

"Nice Staff and explain everything to do when stay"

Source: TrustYou Survey

Vidvath K., Sun 29 September 2024

"The stay was really good."

Source: TrustYou Survey

Elaine R., Mon 23 September 2024

"On the evening of my arrival, I ate dinner at the hotel restaurant/bar. Firstly, the menu card was filthy. Secondly, there was very little choice on the menu. But my main complaint is that I chose Beef Goulash, which tasted ok, but four hours later I was violently ill from the food and was so ill that it took me the three days to recover. I feel that it must have been re-heated many times to cause this reaction."

Source: TrustYou Survey

Kaschen, Mon 23 September 2024

"Pleasent"

Source: TrustYou Survey

Unknown, Sat 21 September 2024

"The hotel is not at all in a good condition and is far below standards for a mercure"

Source: TrustYou Survey

Sc, Sat 21 September 2024

"Simple, clean, easy"

Source: TrustYou Survey

Unknown, Mon 16 September 2024

"All was fine - even a not working door card was reprogrammed quickly."

Source: TrustYou Survey

Unknown, Mon 2 September 2024

"Monday the breakfast room was overcrowded, other days it was ok."

Source: TrustYou Survey

Maurits, Sat 31 August 2024

"The hotel looks old and location is horrible. Moreover, there are no airconditioning in the rooms! Or anywhere. Breakfast is only until 9:30. Which in my opinion is insane as a tourist. Staff are braindead and no recognition of Accor loyality."

Source: TrustYou Survey

Pawel, Thu 15 August 2024

"I really don’t understand how a 4* mercure brand hotel can have neither air conditioning, not even any proper ventilation system. This is a bad joke. They gave us some damaged fans and that was it, at 30 degrees the room was torture. Opening windows didn’t do much plus every 6:30 am there was very loud delivery downstairs, so forget about sleeping. On saturday evening the bar announced with pride that they have no wine. Breakfast is until 09:30, so at 9 you’re told you have 15 min and you better be fast (food is decent) as they’ll start taking your plate when you’re close to the deadline. Maybe you’ll hold on until 09:30 indeed if you’re German, as they get better treatment. It was also a briliant idea to build part of the breakfast area as a glass greenhouse in a building with no air conditioning, probably they save on keeping the food warm. I use Accor hotels around the globe for almost a decade, this place was just absurd."

Source: TrustYou Survey

Saheed K., Thu 15 August 2024

"ONLY PROBLEM WAS IS NO AC AND IRON FOR CLOTHES, REST WAS OK !"

Source: TrustYou Survey

Ewa, Mon 12 August 2024

"Very good breakfast, nice room, but we need to give one star less because of lack of air condition. It was so hot at the room. And we do not know why housekeepers came to our room 3 times at the check out day before we checked out (we did it before 12pm)."

Source: TrustYou Survey

Marius L., Mon 29 July 2024

"4 stars hotel priced 4 stars without AC in the middle of the summer is unacceptable! Moreover, it looked that there was no maintenance in the hotel: announcement about water quality problem more than 8 months old, bathroom doorknob to fall, no TV remote control (asked to be solved, nothing done). I wonder how 4 stars standards in accor hotels are ensured. It looks like a "I don't care attitude as long as there are customers to fool". Very disappointing!"

Source: TrustYou Survey

Unknown, Sun 30 June 2024

"A lot of tourists make noise in the night.....messy lobby. No preparation for check in even you made online check-in.....room clean is terrible. Staff left a lot of hairs on the table...towl....really the worst one from my Accor experience"

Source: TrustYou Survey

Alex, Mon 24 June 2024

"We have booked early check-in for two rooms 3 months before the stay and got that re-confirmed a week before arrival. No rooms were available when we arrived and we couldn’t prepare for the busy day. Not to mention the lack of willingnes to support at the reception at the day of arrival. Nice and quiet hotel, clean rooms, good wi-fi. Cleaning staff could be better in many aspects."

Source: TrustYou Survey

Paul, Thu 20 June 2024

"overall the experience was good, close to the office and rooms were nice and clean"

Source: TrustYou Survey

Luc, Mon 10 June 2024

"I noticed that this hotel is behind the state of the art of other similar hotels from Accor group. I had numerous problems with my room access keys being demagnetised. That is 5 years ago I had any similar problems in other hotels. Also the elevator had a very strange behaviour - sometimes went up when I pushed down and the lamp indicating you choose to go to ground floor was broken."

Source: TrustYou Survey

Nacho, Wed 22 May 2024

"Breakfast was really great, great location if you are going to Siemens legoland, rooms are good, I appreciate having a gym. The only bad thing is the water pressure (low) and the towels were not very good and smelled a bit strange."

Source: TrustYou Survey

Jeff T., Fri 17 May 2024

"Half an hour wait to check in because there were only two staff on reception and one of them was occupied with phone calls - the hotel was fully booked! 20 minute wait to check out, too. The room is dark, MUCH too warm and if you open the window, noisy. No aircon, I simply couldn't stay there in the summer. Room and bathroom clearly haven't been updated for many years. Paying €300 a night for that room in that hotel is absolutely scandalous. If I'd had any choice in the matter at all I'd have checked out and stayed somewhere else. Munich having a Messe is no excuse for price gouging. I last stayed in this hotel ten years ago. The problems were the same then but I foolishly hoped that some of them might have been fixed. With the new Revo and Leonardo hotels just next door - both of which are FAR superior and generally cheaper - it's amazing that you've managed to stay in business. Never, ever again."

Source: TrustYou Survey

S.g.d., Fri 17 May 2024

"An unpleasent experience with hotel. I sent 4 emails and called them 4 times but they are not sending my invoice. During checkout i was told that i will receive the invoice soon, after 8 days still they are not sending the invoice. Very bad experience with reception!"

Source: TrustYou Survey

Kurt D., Thu 28 March 2024

"Asked why there was no heating in the room, was proposed if i wanted to change the room, i answered yes if i can't have heating in my room. At the end i got a small heating machine that made a lot of noise and was not very practical in the night as i had to shut it down in order to sleep because of the noise."

Source: TrustYou Survey

Unknown, Wed 6 March 2024

"Close to a bad experience due to the fact that the Staff don't Know about the Platinum Status (so no welcome drink, no amenities like minimum good eg water in the room, no sauna access,...) Further, no lights to work in the room (really dark room in the evening)"

Source: TrustYou Survey

V. S., Mon 4 March 2024

"Following message was sent to your hotel general email address: Dear Sirs, Good Day. Would like to share bad experience in your good hotel. Have discussed it with your colleague (Lady) at the reception on 2nd March/AM and we agreed that I will send you following message.  Brief explanation:  Please see my reservation and specific request for your reference in below message.  We arrived at your good hotel around 22:00 on 1st March and couldn't check in around one hour were waiting at the reception, your gentleman/colleague couldn't arrange our check in due to some circumstances, as we were explained there was some error in your system for our reservation or He mixed up our reservation with someone else.  After long time we received the key for our room around 23:00, however, when we opened the door there were inside people in the room. You can imagine our astonishment and disappointment,  we breached/violated human's/people's privacy at the night!!! As I know they also couldn't get check in long time and expressed their feelings at the reception next day. Afterwards we stayed to get another room again around one hour at the reception. Finally we were inside, room 608. However, there was not Internet in this room, you can check room 608 doesn't have Internet. Two times I went down to the reception and requested to check what is the wrong with WiFi, however, no reaction and finally he said if I need Internet for PC then I can seat in the hall with my PC, VIP Internet was not proposed as well. You can understand how important is Internet especially for business in this world, so, during the stay  in your hotel we didn't have Internet in the room at all, we were used hot spot from mobile telephone and spent extra money for it! Also, toilet was dirty when we arrived, this means that room was not ready for guests or quality of cleaning is poor.  Sorry, but I just expressed our feeling and disappointment! Never had such experience with so many negative points in one go. Also, as Gold Member we were not offered/given "Welcome Drinks", I intentionally requested/reminded that gold member is awarded for Welcome Drinks... after reminder received redbull! Thanks to take this case Up for improving service and respects to Gold Member! Krgds,  Vladyslav"

Source: TrustYou Survey

Yan H. Z., Wed 7 February 2024

"I stayed in your hotel from 29th Jan to 31th Jan. 2024. When I checked out on 31th Jan. morning, I have asked your employee in reception to send me the invoice via email instead of paper version. The employee has promised that he will send it to me. But until now I have been not received the invoice. Yesterday I wrote email to your hotel to ask for providing the invoice to me. No any response from your hotel is provided to me."

Source: TrustYou Survey

Anonymous, Mon 5 February 2024

"Cleaning of the room was not good (with spiders webs, and dirty sanitary), bugs on the curtains, TV volume not working below 7, lack of pillows (or extra pillows), warning about water restrictions only in German language."

Source: TrustYou Survey

Unknown, Mon 29 January 2024

"Pro: New and clean wellness area, a bit small maybe, but very comfortable. Con: Cold rooms, insufficient heating. No remote control on the room. Ordered remote control out of battery. Long waiting at reception."

Source: TrustYou Survey

Anam, Mon 29 January 2024

"First of all the room card broke almost every day, I needed to go down to the reception for repair it. Secondly, the room so sooooo cold when I had arrived, it took almost 1 day to get it warmer with a little room heater provided by the hotel. Also, another person entered into my room when I was sleeping, he said he received the wrong room number, the same as mine. I was very scared! He entered with his shopping done, it was very strange! I understood it was a new receptionist at the reception who provided him the same room card! And in the end, there were 2 days when I have not received toilet paper and hand soap for the bathroom! It was super annoying buying these "free" requirements. The maid cleaned the room and made the bad but she/he did not checked the bathroom!"

Source: TrustYou Survey

Disgruntled F. G., Tue 23 January 2024

"Heating is not working - I initially got an extremely cold room and was then moved to just a cold room. This has been a problem for some time now, so I will try to avoid the hotel at low temperatures. Internet also did not work in the first room (but was ok in the second)."

Source: TrustYou Survey

P, Mon 22 January 2024

"It was very cold in the room. Even thou I have changed it, it was still cold and heater set on 25 was waving a cold air. Lady at the counter wasn't to pleasent with a comment when changing the room that she is not certain that I am telling the truth."

Source: TrustYou Survey

Magdalini P., Mon 22 January 2024

"The room is very nice and clean with all the amenities you need. The breakfast is very nice and there is a wide variety. I enjoyed the fitness area a lot, very spacious and with modern equipment. Also great location."

Source: TrustYou Survey

Unknown, Mon 15 January 2024

"The matress was too soft, a bit of dust in the furniture and no wifi in the room. But people were nice in general."

Source: TrustYou Survey

Darren K., Mon 8 January 2024

"Customer service was excellent at front desk and restaurant. Clean comfortable room. And comfortable bed. What else could I ask for. Thank you!"

Source: TrustYou Survey

Tanya, Thu 4 January 2024

"Location is very poor WiFi did not work at hotel personnel was not helpful"

Source: TrustYou Survey

Elaine L., Fri 22 December 2023

"The worst hotel that I have already stayed! WiFi doesn’t work in the room The room wasn’t cleaned, it was dirty The receptionist was rude and bad humor ( girl won’t black long hair)"

Source: TrustYou Survey

Unknown, Mon 18 December 2023

"The staff is nice, but hotel room is too small, poor iluminated (just few ligth spots) and in a bad location, there is nothing around, you need to walk a mile or so to find something. Air conditioning was ok on first day, but later stopped working properly."

Source: TrustYou Survey

Rudy, Sat 16 December 2023

"1) wanted to avoid the long check-in queue which I experienced previously, I just wanted to check-in without using the room, however, it was only possible if I paid 30 euro (not customer minded) 2) in the room it was very warm, and the airconditioning was not working, I informed the reception, but nothing happened 3) a colleague had a room with a lot of noise, she complaint and the reception said that they knew the problem and therefore offered another room (great, but why was that room initially selected) 4) during the 3rd day, only 1 towel was available 5) no bar on Tuesday and Wednesday"

Source: TrustYou Survey

Malik S., Sat 9 December 2023

"Room was very cold and heating never worked. Door leading to bedroom had punch hols in it. Toilet paper holder was broken and was never fixed. Breakfast was very expensive and restaurant had no staff during weekend."

Source: TrustYou Survey