Mercure Hotel München Neuperlach Süd

Kaschen, Mon 23 September 2024

"Pleasent"

Source: TrustYou Survey

Unknown, Sat 21 September 2024

"The hotel is not at all in a good condition and is far below standards for a mercure"

Source: TrustYou Survey

Sc, Sat 21 September 2024

"Simple, clean, easy"

Source: TrustYou Survey

Unknown, Mon 16 September 2024

"All was fine - even a not working door card was reprogrammed quickly."

Source: TrustYou Survey

Unknown, Mon 2 September 2024

"Monday the breakfast room was overcrowded, other days it was ok."

Source: TrustYou Survey

Maurits, Sat 31 August 2024

"The hotel looks old and location is horrible. Moreover, there are no airconditioning in the rooms! Or anywhere. Breakfast is only until 9:30. Which in my opinion is insane as a tourist. Staff are braindead and no recognition of Accor loyality."

Source: TrustYou Survey

Pawel, Thu 15 August 2024

"I really don’t understand how a 4* mercure brand hotel can have neither air conditioning, not even any proper ventilation system. This is a bad joke. They gave us some damaged fans and that was it, at 30 degrees the room was torture. Opening windows didn’t do much plus every 6:30 am there was very loud delivery downstairs, so forget about sleeping. On saturday evening the bar announced with pride that they have no wine. Breakfast is until 09:30, so at 9 you’re told you have 15 min and you better be fast (food is decent) as they’ll start taking your plate when you’re close to the deadline. Maybe you’ll hold on until 09:30 indeed if you’re German, as they get better treatment. It was also a briliant idea to build part of the breakfast area as a glass greenhouse in a building with no air conditioning, probably they save on keeping the food warm. I use Accor hotels around the globe for almost a decade, this place was just absurd."

Source: TrustYou Survey

Saheed K., Thu 15 August 2024

"ONLY PROBLEM WAS IS NO AC AND IRON FOR CLOTHES, REST WAS OK !"

Source: TrustYou Survey

Ewa, Mon 12 August 2024

"Very good breakfast, nice room, but we need to give one star less because of lack of air condition. It was so hot at the room. And we do not know why housekeepers came to our room 3 times at the check out day before we checked out (we did it before 12pm)."

Source: TrustYou Survey

Marius L., Mon 29 July 2024

"4 stars hotel priced 4 stars without AC in the middle of the summer is unacceptable! Moreover, it looked that there was no maintenance in the hotel: announcement about water quality problem more than 8 months old, bathroom doorknob to fall, no TV remote control (asked to be solved, nothing done). I wonder how 4 stars standards in accor hotels are ensured. It looks like a "I don't care attitude as long as there are customers to fool". Very disappointing!"

Source: TrustYou Survey

Unknown, Sun 30 June 2024

"A lot of tourists make noise in the night.....messy lobby. No preparation for check in even you made online check-in.....room clean is terrible. Staff left a lot of hairs on the table...towl....really the worst one from my Accor experience"

Source: TrustYou Survey

Alex, Mon 24 June 2024

"We have booked early check-in for two rooms 3 months before the stay and got that re-confirmed a week before arrival. No rooms were available when we arrived and we couldn’t prepare for the busy day. Not to mention the lack of willingnes to support at the reception at the day of arrival. Nice and quiet hotel, clean rooms, good wi-fi. Cleaning staff could be better in many aspects."

Source: TrustYou Survey

Paul, Thu 20 June 2024

"overall the experience was good, close to the office and rooms were nice and clean"

Source: TrustYou Survey

Luc, Mon 10 June 2024

"I noticed that this hotel is behind the state of the art of other similar hotels from Accor group. I had numerous problems with my room access keys being demagnetised. That is 5 years ago I had any similar problems in other hotels. Also the elevator had a very strange behaviour - sometimes went up when I pushed down and the lamp indicating you choose to go to ground floor was broken."

Source: TrustYou Survey

Nacho, Wed 22 May 2024

"Breakfast was really great, great location if you are going to Siemens legoland, rooms are good, I appreciate having a gym. The only bad thing is the water pressure (low) and the towels were not very good and smelled a bit strange."

Source: TrustYou Survey

Jeff T., Fri 17 May 2024

"Half an hour wait to check in because there were only two staff on reception and one of them was occupied with phone calls - the hotel was fully booked! 20 minute wait to check out, too. The room is dark, MUCH too warm and if you open the window, noisy. No aircon, I simply couldn't stay there in the summer. Room and bathroom clearly haven't been updated for many years. Paying €300 a night for that room in that hotel is absolutely scandalous. If I'd had any choice in the matter at all I'd have checked out and stayed somewhere else. Munich having a Messe is no excuse for price gouging. I last stayed in this hotel ten years ago. The problems were the same then but I foolishly hoped that some of them might have been fixed. With the new Revo and Leonardo hotels just next door - both of which are FAR superior and generally cheaper - it's amazing that you've managed to stay in business. Never, ever again."

Source: TrustYou Survey

S.g.d., Fri 17 May 2024

"An unpleasent experience with hotel. I sent 4 emails and called them 4 times but they are not sending my invoice. During checkout i was told that i will receive the invoice soon, after 8 days still they are not sending the invoice. Very bad experience with reception!"

Source: TrustYou Survey

Kurt D., Thu 28 March 2024

"Asked why there was no heating in the room, was proposed if i wanted to change the room, i answered yes if i can't have heating in my room. At the end i got a small heating machine that made a lot of noise and was not very practical in the night as i had to shut it down in order to sleep because of the noise."

Source: TrustYou Survey

Unknown, Wed 6 March 2024

"Close to a bad experience due to the fact that the Staff don't Know about the Platinum Status (so no welcome drink, no amenities like minimum good eg water in the room, no sauna access,...) Further, no lights to work in the room (really dark room in the evening)"

Source: TrustYou Survey

V. S., Mon 4 March 2024

"Following message was sent to your hotel general email address: Dear Sirs, Good Day. Would like to share bad experience in your good hotel. Have discussed it with your colleague (Lady) at the reception on 2nd March/AM and we agreed that I will send you following message.  Brief explanation:  Please see my reservation and specific request for your reference in below message.  We arrived at your good hotel around 22:00 on 1st March and couldn't check in around one hour were waiting at the reception, your gentleman/colleague couldn't arrange our check in due to some circumstances, as we were explained there was some error in your system for our reservation or He mixed up our reservation with someone else.  After long time we received the key for our room around 23:00, however, when we opened the door there were inside people in the room. You can imagine our astonishment and disappointment,  we breached/violated human's/people's privacy at the night!!! As I know they also couldn't get check in long time and expressed their feelings at the reception next day. Afterwards we stayed to get another room again around one hour at the reception. Finally we were inside, room 608. However, there was not Internet in this room, you can check room 608 doesn't have Internet. Two times I went down to the reception and requested to check what is the wrong with WiFi, however, no reaction and finally he said if I need Internet for PC then I can seat in the hall with my PC, VIP Internet was not proposed as well. You can understand how important is Internet especially for business in this world, so, during the stay  in your hotel we didn't have Internet in the room at all, we were used hot spot from mobile telephone and spent extra money for it! Also, toilet was dirty when we arrived, this means that room was not ready for guests or quality of cleaning is poor.  Sorry, but I just expressed our feeling and disappointment! Never had such experience with so many negative points in one go. Also, as Gold Member we were not offered/given "Welcome Drinks", I intentionally requested/reminded that gold member is awarded for Welcome Drinks... after reminder received redbull! Thanks to take this case Up for improving service and respects to Gold Member! Krgds,  Vladyslav"

Source: TrustYou Survey

Yan H. Z., Wed 7 February 2024

"I stayed in your hotel from 29th Jan to 31th Jan. 2024. When I checked out on 31th Jan. morning, I have asked your employee in reception to send me the invoice via email instead of paper version. The employee has promised that he will send it to me. But until now I have been not received the invoice. Yesterday I wrote email to your hotel to ask for providing the invoice to me. No any response from your hotel is provided to me."

Source: TrustYou Survey

Anonymous, Mon 5 February 2024

"Cleaning of the room was not good (with spiders webs, and dirty sanitary), bugs on the curtains, TV volume not working below 7, lack of pillows (or extra pillows), warning about water restrictions only in German language."

Source: TrustYou Survey

Unknown, Mon 29 January 2024

"Pro: New and clean wellness area, a bit small maybe, but very comfortable. Con: Cold rooms, insufficient heating. No remote control on the room. Ordered remote control out of battery. Long waiting at reception."

Source: TrustYou Survey

Anam, Mon 29 January 2024

"First of all the room card broke almost every day, I needed to go down to the reception for repair it. Secondly, the room so sooooo cold when I had arrived, it took almost 1 day to get it warmer with a little room heater provided by the hotel. Also, another person entered into my room when I was sleeping, he said he received the wrong room number, the same as mine. I was very scared! He entered with his shopping done, it was very strange! I understood it was a new receptionist at the reception who provided him the same room card! And in the end, there were 2 days when I have not received toilet paper and hand soap for the bathroom! It was super annoying buying these "free" requirements. The maid cleaned the room and made the bad but she/he did not checked the bathroom!"

Source: TrustYou Survey

Disgruntled F. G., Tue 23 January 2024

"Heating is not working - I initially got an extremely cold room and was then moved to just a cold room. This has been a problem for some time now, so I will try to avoid the hotel at low temperatures. Internet also did not work in the first room (but was ok in the second)."

Source: TrustYou Survey

P, Mon 22 January 2024

"It was very cold in the room. Even thou I have changed it, it was still cold and heater set on 25 was waving a cold air. Lady at the counter wasn't to pleasent with a comment when changing the room that she is not certain that I am telling the truth."

Source: TrustYou Survey

Magdalini P., Mon 22 January 2024

"The room is very nice and clean with all the amenities you need. The breakfast is very nice and there is a wide variety. I enjoyed the fitness area a lot, very spacious and with modern equipment. Also great location."

Source: TrustYou Survey

Unknown, Mon 15 January 2024

"The matress was too soft, a bit of dust in the furniture and no wifi in the room. But people were nice in general."

Source: TrustYou Survey

Darren K., Mon 8 January 2024

"Customer service was excellent at front desk and restaurant. Clean comfortable room. And comfortable bed. What else could I ask for. Thank you!"

Source: TrustYou Survey

Tanya, Thu 4 January 2024

"Location is very poor WiFi did not work at hotel personnel was not helpful"

Source: TrustYou Survey

Elaine L., Fri 22 December 2023

"The worst hotel that I have already stayed! WiFi doesn’t work in the room The room wasn’t cleaned, it was dirty The receptionist was rude and bad humor ( girl won’t black long hair)"

Source: TrustYou Survey

Unknown, Mon 18 December 2023

"The staff is nice, but hotel room is too small, poor iluminated (just few ligth spots) and in a bad location, there is nothing around, you need to walk a mile or so to find something. Air conditioning was ok on first day, but later stopped working properly."

Source: TrustYou Survey

Rudy, Sat 16 December 2023

"1) wanted to avoid the long check-in queue which I experienced previously, I just wanted to check-in without using the room, however, it was only possible if I paid 30 euro (not customer minded) 2) in the room it was very warm, and the airconditioning was not working, I informed the reception, but nothing happened 3) a colleague had a room with a lot of noise, she complaint and the reception said that they knew the problem and therefore offered another room (great, but why was that room initially selected) 4) during the 3rd day, only 1 towel was available 5) no bar on Tuesday and Wednesday"

Source: TrustYou Survey

Malik S., Sat 9 December 2023

"Room was very cold and heating never worked. Door leading to bedroom had punch hols in it. Toilet paper holder was broken and was never fixed. Breakfast was very expensive and restaurant had no staff during weekend."

Source: TrustYou Survey

Lyor K., Sun 19 November 2023

"Breakfast was great. Gym is very well equipped."

Source: TrustYou Survey

Lucy A. D. M., Thu 16 November 2023

"We enjoyed our stay at the Mercure hotel in Munich (as we did at the Mercure in Stuttgart in Feb. 28, 2022!"

Source: TrustYou Survey

Marc B., Sat 11 November 2023

"Nice and large room, excellent breakfast, polite and helpful staff, everything clean."

Source: TrustYou Survey

Thomas S., Mon 30 October 2023

"War ok"

Source: TrustYou Survey

Nandini, Sun 15 October 2023

"There was a lady in the night shift( not sure about her name but she was in charge on 8th Sunday night) who was extremely rude and didn't assist us in anything. She didn't get the kettle cleaned inspite of reminding her several times. Rooms didn't have enough lights, no toiletries provided, overall not upto the standards for 4 star hotel and will not stay here again."

Source: TrustYou Survey

Unknown, Fri 6 October 2023

"Wi-Fi not working is not acceptable. I could not work from the room, so I had to leave before I was supposed to."

Source: TrustYou Survey

Unknown, Sat 30 September 2023

"Located close to an S-Bahn station, for easy access to Oktoberfest festivities, with spacious well appointed rooms."

Source: TrustYou Survey

Anonymous, Fri 29 September 2023

"Only 1 person to do the check-in while there is a queue of at least 7 people waiting. Check-in takes a lot of time (10-15 min per check-in). In the room, the lights next to the bed were not working. And it was pretty expensive. Price/quality is far below expectation."

Source: TrustYou Survey

Gary M., Mon 25 September 2023

"I am a gold member with accor for years. I only eat a bowl of cereals at breakfast. The breakfast buffet was at 25 euros. I requested to make a proposal of something like 12 euros for a continental breakfast. I was treated with disdain, both at the buffer reception and afterwards at the reception. End result i had no breakfast, the hotel received no money, and will never go back to that hotel again. I realise it is Oktoberfest, but such attitude and approach is unacceptable from a serious chain of hotels."

Source: TrustYou Survey

Unknown, Mon 18 September 2023

"The staff was nice, but the experience was not what I expected. * My rate did not include breakfast, so I asked to add it when checking in and it was $25/day. This is very high for a breakfast ! I asked to remove it for the last day since I left at 6:30am and it was left on the invoice. * the fridge in the room did not work. I came to the front desk and was told I would have to switch room because the fridge could not be fixed, I waited 10 minutes to talk to someone about a new room, then asked to be called back but this never happened. * the room was extremely small and had no AC."

Source: TrustYou Survey

M., Sun 10 September 2023

"My room was supposed to be checked out at 12:00, and at around 9:30, there was a sudden strong knock on my room's door, and I was still sleeping at that time. Then the door of my room was opened! I think it was the cleaner, I stopped him and the guy backed out. I quickly got up and went to the reception to inform very seriously about what just happened and asked them to give me an outcome. Regrettably, the reception was very perfunctory and didn't even apologize, just flippantly said, THAT'S SUPPOSED NOT TO HAPPEN. I asked him to contact the manager and give me a feedback on how it was handled. It happened in the morning of September 7, I paid 161 euros for one night and I still have not received any feedback or apology."

Source: TrustYou Survey

Nick, Sat 9 September 2023

"overall room and service in good order. the only real moan is the state of the pillows, which were too soft. Room tidy, breakfast great, location ok for the price etc."

Source: TrustYou Survey

P. M., Sun 3 September 2023

"Stayed for 4 nights in a family room with my two small children. Since they play on the floor noticed clouds of dust under the beds, the kind of dust that accumulates in weeks maybe months. Since it was late in the night I hoped with will get cleaned the next day. The next day I left the room before 12 and put on the sign to get the room cleaned. Came back in the evening and the room was not cleaned. Went to the Reception to ask for towels and toilet paper also presenting a picture with the dust that was under one of the beds and that answer that I got was that it is unacceptable and to come in the morning to talk with the head of cleaning to make a complain. The next day I went to make a complain. Din't talk to the head of cleaning but talked again with the reception people and they told me to send an email with the picture because it was unacceptable. Sent an email with 2 pictures at h0… Left the room at 11 AM came back in evening. The room was made up (sheets, towels) but the cleaning was superficial in the room and no vacuum was used unde the beds. The cloud of dusts were still there. Went to the reception and asked again for toilet paper because it was not replaced and made another verbal complain. The next day I gave up and put on the sign with do not disturb because I didn't had the time and nerves to deal with this hotel again. Bonus points, the shower gel in the shower ended in the seconds day and never got replaced. Worst experience that I had in a very long time. The only good thing was the distance to UBahn"

Source: TrustYou Survey

Núria, Sat 26 August 2023

"A confortable hotel. Space enough for four people."

Source: TrustYou Survey

Unknown, Sat 5 August 2023

"Good value for money No free parking availavle"

Source: TrustYou Survey

Ilia, Thu 20 July 2023

"I know it was one of the hottest days in Munich but it is almost impossible to sleep as AC cannot handle anything."

Source: TrustYou Survey

Karine, Mon 17 July 2023

"There is an air-ventilation installation that is extremly loud. The standard check-in time is 15-00. This is really difficult for a business traveller."

Source: TrustYou Survey

Dr. M., Sun 16 July 2023

"It was really bad, no air conditioner, and didn’t clean the room when I get back to room at 13:00 ."

Source: TrustYou Survey

Unknown, Thu 13 July 2023

"First of all, the key issuance system was not working. So every time, one of the staff had to accompany all the guests including me to the rooms and open it with his master key. Even when system was restored, no key was provided as promised. To my utmost shock while getting into the room that Room / Hotel has no Airconditioner. The temperature was 38 degree outside and room temperature must be above 40 degree at the time. How can someone stay in the room with such temperature. I could not believe that Hotel chain like Accor has hotels without Air Conditioner."

Source: TrustYou Survey

Unknown, Mon 10 July 2023

"When I booked the room over your hotline, I spoke to two ladies that each separately confirmed that I could book the room via "Kostenübernahme" which means that the hotel will send an invoice directly to our firm address and we will pay after the invoice arrives. They said I would have to give a credit card but it would only be needed for security reasons. When my colleague and me arrived at the Hotel on Monday the 26th of June, your receptionist Mr Spyros Desyllas, was there to check us in but did this in the most unfriendly way possible. He said that the way of payment that was assured us would definitely not be possible and was outraged that I could assume something like that. He also wanted the names of the two ladies I had spoken to but I did not have the names at hand. I remained friendly even though he was very impolite and made a big scene of it. Tutting and rolling his eyes at me. He did not seek a resolution of the problem and was only ready to give us a room after I assured him that I do not have any possibility other than to send the information he wanted (i.e. my private credit card details) via mail on the next day. Because The card is my husbands and he would not accept any confirmation through me but needed a signed document of my husband. He continued to be unfriendly and after a few minutes just ignored me and spoke Greek to my colleague although he was perfectly capable of speaking very good German. After this he stated that I would have to send the information before midday of the next day otherwise he would check me out and we would not have rooms there anymore. When I arrived in my room the temperature there was around about 30 Celsius, opening the window did not help because the air did not move. I was able to borrow a fan from the reception. With that it was just about possible to sleep there but it was still very warm. When I was back at work in the next morning I sent the signed "Kostenübernahme" via mail to the hotel and even called to make sure it arrived and there were no problems. The colleague at the phone found the mail and assured me that everything was fine with it. When I then arrived at the Hotel in the evening Mr Desyllas was at the reception again. He said that no E-Mail had arrived and was again very unfriendly. He looked for the Mail for 10 mins and could not find it. He repeatedly asked me if I could not send it again now but I do not have any access to my work emails as I had told him before. After 10 mins of looking for the email and being unfriendly to me, treating me as if I were doing him injustice, he found the email and gave me a new card so that I could get into my room. I have never experienced such an unfriendly person and still can not understand how he can work in customer services. I for my part will not stay in another Mercure Hotel and have also spoken do my colleagues who will also avoid booking rooms there for work purposes. Regards Marlies S."

Source: TrustYou Survey

Natan, Sun 9 July 2023

"Besides bad Internet access in the room 338 and no ar conditioner, rest was fine"

Source: TrustYou Survey

Raul, Sat 8 July 2023

"missing air conditioning for hot days."

Source: TrustYou Survey

Tomasz, Sat 8 July 2023

"Great stay, very good breakfasts, the only thing which was not working, was Wi-Fi. I think the wireless coverage should be checked, because it seemed, like our room wasn't very close to the Access Point. Although I did receive the voucher for the faster Wi-Fi option, the result was still the same - almost no Internet. This should be fixed immediately, as it's a business hotel, where a lot of stays are for the Siemens campus across the street."

Source: TrustYou Survey

Jms, Thu 6 July 2023

"nice room without aircondition"

Source: TrustYou Survey

Piero M., Wed 5 July 2023

"The hotel is very well located, has a good breakfast selction, rooms are quiet but not air conditioned. Apart from this, it took us half an hour to check in (although we had already checked-in online), as the receptionist apparently could not find our data in the system. At check-out, we asked for the invoice (request already included in the reservation) and we had to give all our details again as "they were not in the system"."

Source: TrustYou Survey

Business T., Sun 2 July 2023

"Very unreliable Wi-Fi."

Source: TrustYou Survey

Unknown, Thu 29 June 2023

"Having no aircon or any way to cool down the room was a rather inconvenient experience."

Source: TrustYou Survey

Simon H., Thu 29 June 2023

"Clean, modern room. However, despite registering online so that “your keys will be waiting for you” I stood in a queue for 25 minutes at check-in because other people had not registered online. Even worse, NO AIR CONDITIONING. Munich gets hot in summer!"

Source: TrustYou Survey

Oliver B., Mon 26 June 2023

"I overall enjoyed the stay in this Mercure hotel, however the room was very hot with high humidity. There is no air conditioning available, which made is complicated to get a good sleep. The door handling at 419 wasn't working as expected and needed several tries to get in."

Source: TrustYou Survey

Roey, Mon 12 June 2023

"Great service and comfetable stay"

Source: TrustYou Survey

Andrew, Fri 2 June 2023

"The hotel staff were extremely friendly and helpful. The rooms were modern and well furnished, the bar was nice but it was annoying you couldnt charge to the room. The wifi in the rooms was very hit and miss, and it was so hot in this hotel. I understood no aircon, but the temperature in the hotel was significantly hotter than outside, almost like the heating was jammed on. This made the stay extremely uncomfortable. The window does fully open, but the rooms just never cooled down. it was no more than 18C outside. I would love to stay here again, but this temperature would make me consider not."

Source: TrustYou Survey

Stefano F., Wed 24 May 2023

"I love this hotel very much, location, room, breakfast professional staff."

Source: TrustYou Survey

Unknown, Fri 19 May 2023

"The initial room assigned to me was located 3 meters in front of the lifts... I requested another location and the personel was kind to propose me an upgrade (that I did not get, btw! but the new standard room that I've been given was OK). Look & feel, decoration of the room is great! I USB plugs are very convenient. BRONX-branded armchair is great choice!"

Source: TrustYou Survey

Agnes, Fri 12 May 2023

"The hotel was wonderful, I had an amazing stay here absolutely. My room was beautiful and so spacious, the breakfast had a wide range of selections, everything was very tasty. The hotel has a very good location, it is very easy to reach the city centre with the underground and train."

Source: TrustYou Survey

Unknown, Mon 24 April 2023

"Spacious room, great gym."

Source: TrustYou Survey

Unknown, Mon 3 April 2023

"I had a good stay, the room was clean. Only downside, the breakfast was too crowded."

Source: TrustYou Survey

Unknown, Thu 30 March 2023

"everything went smoothly"

Source: TrustYou Survey

Philipp, Mon 27 March 2023

"alles gut"

Source: TrustYou Survey

Mr C., Tue 14 March 2023

"Good"

Source: TrustYou Survey

Mick, Mon 13 March 2023

"Door blocked and not able to open, some water falling down into toilet, necessary to reinforce maintenace."

Source: TrustYou Survey

Burcak, Mon 13 March 2023

"I was positively surprised with the breakfast buffet which has the same quality I was used before Corona. I would like to gratulate for this outcome as this is for me an important criteria for selecting the hotel."

Source: TrustYou Survey

Miriam, Fri 10 March 2023

"Well located for a business trip; Bathroom should be renovated, this is not how I would expect it look like for a 4-star hotel;"

Source: TrustYou Survey