Pullman Munich

Joaquim M., Thu 13 March 2025

"Great room and location-breakfast was extremely busy"

Source: TrustYou Survey

Linda, Thu 6 March 2025

"Lovely hotel, close to UBahn, and express bus to airport"

Source: TrustYou Survey

Gabriel, Thu 6 March 2025

"Easy check in, very comfortable room, nice bar and restaurant. Amazing experience"

Source: TrustYou Survey

Unknown, Tue 25 February 2025

"This hotel may have been nice once, but they've badly let it go. Not up to standard for the Pullman brand. Even the bar/restaurant can't be bothered to put in much effort, failing to keep items on the menu or have a supply of basic ingredients."

Source: TrustYou Survey

Oliver, Sun 23 February 2025

"Dear Pullman Team, Thank you for giving us the opportunity to share feedback on our recent stay. We were very much looking forward to our time at your hotel, but unfortunately, there were several aspects that did not meet the expectations we had for a 4-star property. 1. Room Quality: We booked an Executive Room, expecting a higher standard of cleanliness and comfort. Unfortunately, upon arrival, we noticed cobwebs on the ceiling, light mold stains in the shower, and dusty baseboards. Despite bringing this to the attention of the front desk in a friendly manner, these issues were not addressed during our stay. 2. Wellness Area: There were also some concerns in the sauna area. One of the showers was broken and sprayed water directly onto the ceiling, making it difficult to use. Additionally, used towels were often left around the sauna, and the area didn’t appear to be cleaned regularly. 3. Breakfast Service: While the breakfast selection itself was good, we were repeatedly informed—rather abruptly—10 to 15 minutes before closing time that the service would soon end. A more polite reminder would have made for a much more pleasant experience to start the day. We hope this feedback will help you improve the overall quality of service and cleanliness. We appreciated the hotel’s atmosphere and location, but we would expect the service and cleanliness to align with the high standards typically associated with a Pullman hotel during any future stay."

Source: TrustYou Survey

Wayne S., Sat 22 February 2025

"Always good staff very friendly and helpful."

Source: TrustYou Survey

Christophe, Fri 7 February 2025

"Was able to choose a room more quiet Room was great, large, calm, equiped Bathroom was small but efficient Soap bottle support was broken"

Source: TrustYou Survey

Steve, Mon 3 February 2025

"Stayed here one night awaiting flight back to Australia. Location is very good, being a short walk from the tram station & airport express bus pick-up point. Check-in was uneventful - staff member was polite but business-like & formal, perhaps lacking a little 'welcoming' attitude. Our room was away from the elevator (as per my Accor profile) however in this hotel, being located away from the elevator meant that we were on the far side of the hotel, involving a significant walk back to the elevator - possibly the furthest we have ever been in hotel. Yes it was quiet but managing four large bags over that distance was a bit of an effort. Room was comfortable & well appointed, with a good shower & comfy bed. Breaky had a good selection. The bar was well stocked & the barman (from Finland) was very polite, engaging & very welcoming. Enjoyed having a chat with him. Would stay here again on a return trip."

Source: TrustYou Survey

Unknown, Wed 29 January 2025

"Was a good stay at pullman, clean and efficient"

Source: TrustYou Survey

Andrea, Mon 6 January 2025

"one night in pullman, everything ok!"

Source: TrustYou Survey

J., Sun 5 January 2025

"Overall its a good stay although there’s some minor issues like i’ve called several times asking for tissue and they answer okay but until check out nothing delivered. The welcome drink for the juice just standard because its not made from fresh juice. But beside that the rooms were comfy and there’s balcony which we like the most and also we love that there’s a bidet in the bathroom."

Source: TrustYou Survey

Unknown, Wed 1 January 2025

"The hotel was not worth its price. We used our suite night upgrade, but the suite was old and very dusty. It’s hard to believe that hotels still use fluffy carpets, which are unsuitable for rooms. I was sneezing all day because of the dust. When we checked in, the window was half-open, which we didn’t notice due to the curtains. The air conditioner was set to 20°C while the outside temperature was -3°C. Despite our efforts, we couldn’t make the room warm enough throughout our stay. The room was too large for the air conditioner to heat effectively, leaving us uncomfortably cold. Additionally, there was no remote control for the TV when we arrived. We had to request one, which was inconvenient. It has now been over five days since we checked out, and the hotel has still not released the authorization amount on my credit card, despite me having paid the full amount at check-out. This was a terrible experience, and I cannot recommend this hotel. I regularly stay at Accor hotels and have never encountered issues like this before."

Source: TrustYou Survey

O., Fri 27 December 2024

"Alles top"

Source: TrustYou Survey

Azat, Wed 25 December 2024

"When I have booked stay in this hotel with Accor App, price for stay with breakfast was 911 euros. After checkout from hotel, my card was charged 1027 euros for stay + 570 euros stay blocked for more than one month. I have sent email to the hotel asking to clarify the difference, but nobody helped me. Very strange treatment for Platinum Accor member."

Source: TrustYou Survey

Sg, Tue 24 December 2024

"Clean, spacious room with comfortable beds despite the small shower/toilet. Santos at the reception desk is extremely helpful and efficient in the check-in process and answered all queries I raised about the services in the hotel and the neighbourhood. Will definitely stay here again!"

Source: TrustYou Survey

Traveller, Sun 22 December 2024

"Quick couple of nights stopover at the end of a 7 week Europe holiday - the room was spacious had a balcony the location was midway between old town and airport and easy enough to Uber around - staff were friendly food in restaurant was good"

Source: TrustYou Survey

Alexandru M., Fri 20 December 2024

"The stay was very good, all the accommodation and breakfast were great, but the desk communication and even the customer care center is very dissatisfying. Even if I payed in advance the hotel I was still charged 3 times more on my company card for the same stay. With the proof of the 3 extra charges sent by email to the accounting, even after 5 days I still did not get my money back."

Source: TrustYou Survey

Unknown, Fri 20 December 2024

"I am staying at your hotel a couple times a year... recently there is always an issue with empty bottles of shower gel. This time even soap bottle was empty... Rooms are quite cold in the winter..."

Source: TrustYou Survey

Guy S., Sun 15 December 2024

"Overall it was good. But one thing did affect my stay: When I checked in to the room, there were blood stains in my room, right at the entrance, near the bathroom door. I asked the 2 following morning to clean it. when I returned each night - it was still there. I would expect it to be clean, and if you can not do that - at least let me know that you tried and didn't manage to. I have pictures of it if you are interested to see. or you can just check room 974 and you will see it."

Source: TrustYou Survey

Amelie S., Sat 14 December 2024

"The hotel is ok, way too busy during breakfast service, they should just ask people to wait if there are no tables to sit at. Rooms are a bit outdated, no USB chargers anywhere but otherwise a good set up and rooms with space."

Source: TrustYou Survey

Vincent, Tue 10 December 2024

"Good stay, Comfortable room. Beautiful spa area where everything works perfectly. Hot buffet breakfast and fresh fruit could be improved"

Source: TrustYou Survey

Thomas, Wed 4 December 2024

"Check in went well. Check out with no automatic receipt via email as personally discussed. Sauna Shower in men area destroyed without shower soap available. Broken glass splitters in relax area on the floor."

Source: TrustYou Survey

Steve, Wed 4 December 2024

"Very friendly personnel, excellent breakfast! Thank you."

Source: TrustYou Survey

Tlc, Sun 1 December 2024

"Beautiful hotel well managed, greeted by a hello by every member of staff you passed. Check in quick and easy even got an upgrade of room. Rooms were clean and warm. Bar area very friendly the man behind the bar was very helpful with directions to different markets. Can't comment on the food as didn’t eat there but looked good. Supermarket, pharmacy outside the hotel. Tube station 1min walk from hotel that has direct train to Marienplatz."

Source: TrustYou Survey

Martin, Thu 21 November 2024

"Everytime great experience. Outstanding beds. Also perfect for working thanks to very good free internet connection."

Source: TrustYou Survey

Cher M. T., Sun 17 November 2024

"Conveniently located hotel with good sized room. However let down by execution. Reception staff are borderline rude even by German standards. Slippers and bath robes are only provided to suite customers and this is a big surprise as even Mercure provides them. Tea and coffee not replenished during our 3 day stay and overall service standard is really disappointing."

Source: TrustYou Survey

Unknown, Thu 7 November 2024

"Closed to U-Bahn, and just 6 stops away from city centre, 5 mins walking to airport express bus , the spa area is very nice, room is clean, but not happy that only 1 bottle of water per stay, I stayed 2 nights, they didnt give me even I asked on 2nd day, but it is a 4-star resort hotel."

Source: TrustYou Survey

C., Tue 29 October 2024

"I have already made a review for this stay, why asking again?"

Source: TrustYou Survey

Unknown, Fri 25 October 2024

"Hotel is ok; location not optimal. Gym is to small. Didn’t receive an invoice for the paid parking or any invoice at all so far .."

Source: TrustYou Survey

Unknown, Mon 21 October 2024

"Associates are all very friendly and helpful."

Source: TrustYou Survey

Sam, Sat 19 October 2024

"Nice upgraded to a suite. The hotel was quite busy with tour groups, airline staff and business conferences. No waiting for room as we arrived after 3 pm. The walk to the suite was a bit far and complex without luggage assistance."

Source: TrustYou Survey

Sebastian, Wed 16 October 2024

"Comfortable bed & room, good breakfast, friendly & helpful staff."

Source: TrustYou Survey

Unknown, Wed 16 October 2024

"Comfortable and spacious room. Nice to be able to open window/door on balcony. Staff very helpful"

Source: TrustYou Survey

Prapatsara, Tue 8 October 2024

"I've unfortunately had multiple unpleasant experiences during my stays at your hotel. The front desk staff consistently lacks a service-oriented mindset, which I could potentially overlook. However, their unwillingness to assist with even basic inquiries is unacceptable. Given my past experiences with the check-in process, I took extra precautions this time. My personal assistant sent several emails in advance requesting a room with twin beds and clearly indicating my arrival time due to a scheduled meeting. Despite these efforts, there was a clear breakdown in communication between the online inquiry and the front desk. Upon check-in, the room was not prepared, we were assigned the wrong bed type, and it took multiple requests to rectify the situation."

Source: TrustYou Survey

Unknown, Tue 24 September 2024

"We have been staying in this hotel every time we are in Munich. It has quiet rooms and close to everything."

Source: TrustYou Survey

Fs, Fri 20 September 2024

"Booked executive room to have a little bit of space and were upgraded to a suite as an All Accor Platinum member-so even more space -this was much appreciated-thank you Pullman Munich! The bigger suite has a lot of windows letting more light in and is very pleasant to stay in. Beds great. Booked the hotel because of the spa/sauna and fitness facilities As the weather was not so great during our stay this was well used by me Reception team are very friendly and helpful"

Source: TrustYou Survey

Unknown, Wed 18 September 2024

"Overall was good except my request to refill the shampoo was not done."

Source: TrustYou Survey

Chris H., Mon 16 September 2024

"Fantastic rooms and amenities"

Source: TrustYou Survey

Geoff, Fri 13 September 2024

"The room was very nice and comfortable. It had more room than I expected. The staff were very friendly and helpful during my stay. The breakfast was very nice and the food was good. I would definitely try to stay here on my next trip the Munich."

Source: TrustYou Survey

Unknown, Wed 11 September 2024

"Been using this hotel for a few years. Very satisfied"

Source: TrustYou Survey

Sascha, Wed 11 September 2024

"I am frequently visiting the pullman munich and I am always very happy. Thank you!"

Source: TrustYou Survey

Unknown, Mon 2 September 2024

"Well located hotel, but because of quality of beds and housekeeping I wouldn't recommend."

Source: TrustYou Survey

Trixie, Sat 31 August 2024

"This is my second time this year (first time in Jan) to stay in Pullman Munich. This time round, I stayed from 23-29 August. My first night was with my cousin and we requested for a twin bed. Unfortunately, when we reached our room, it was a queen bed (formed with combining 2 single bed). We requested it to be split and we were informed that it will be done in the evening. When we went back to our hotel, it was not split and we called the receptionist. She explained that the housekeeping went up and said the bed could not be split. My cousin used to work in a hotel and he could tell that it was 2 single bed and explained that he is sure that it can be split. Marcelle, the receptionist who took our call told us that she will come up to take a look. When she came up, she realised it indeed can be split, however, she informed us that the housekeeping has left for the day (it was around 11pm) and she said that she did this before and she can help us with it. My cousin offered to help, but she said she can do it by herself as she has been trained before and professionally split our bed. We were overjoyed, because me and my cousin are of different gender and don't think it is appropriate to sleep on the same bed. Besides that, Marcelle also gave us some tips on where to go in Munich and answered some concerns and questions we had. She even prompt us to reach out to her at any time should we require help. Then, we realised that actually her shift has already ended when we asked if we are holding her back, and we realised that she actually helped us even though she has already knocked off. On my last day, she gave me a Munich magnet, and she said that each letter has a photo of the attractions in Munich and she hope that I can remember how beautiful the trip was with this magnet. I was so touched. I wanted to say, she is really a rare gem who goes extra miles for her guest. She is definitely an asset to your company and I will definitely choose to stay in pullman Munich again because of her great service!"

Source: TrustYou Survey

Losere, Fri 23 August 2024

"Located very close to metro stop so easy to get around using public transport, but too far to walk anywhere. Nice room, small but serviceable bathroom with good shower. (we were given a double despite having booked a twin room, but bed was big and comfortable. ) Lack of coffee machine was soon sorted by lovely maintenance man. Great to have balcony and window that fully opened. Breakfast good with lovely , friendly manager on the desk"

Source: TrustYou Survey

Unknown, Thu 22 August 2024

"It was a good stay, very comfortable and clean room, however the check in and especially the check out took a very long time (unusually long for a hotel experience). If we hadn’t planned enough time to check out (coincidentally, because we didn’t know it would take that long) we would’ve missed our trains"

Source: TrustYou Survey

Laurie, Sat 10 August 2024

"Great hotel with lovely staff would definitely stay there again."

Source: TrustYou Survey

Prof.adeam E., Thu 1 August 2024

"First thank you very much for the staff working in reception really amazing people and very kind people and helping thank you very much for the room it's very nice very big good view and the housekeeping very friendly also and hard work and good experience for room cleaning thank you very much from my heart ❤️"

Source: TrustYou Survey

Damalie B., Tue 30 July 2024

"First of all, it is effortless to get to the hotel whichever means: car, train, Taxi name it! The check-in service in Pullmann was quick and very friendly. The hotel service was very attentive to our needs. The rooms and beds were worth the book; they were clean, comfortable, and quiet! It was a pleasure staying with Pullman."

Source: TrustYou Survey

Prefer N. T. S., Fri 26 July 2024

"The staff at the Pullman were great. They were attentive and friendly. The food was lovely. Housekeeping did a great job, there was no dust in the room, plenty of clean towels and bedding and the complimentary toiletries were full.   The rooms however are starting t. show their age. The rainfall shower was clogged and water came out in a trickle, there was mold in the shower. Scuffed walls and peeling paint along with dubious stains on the rug made the stay in the room less pleasant."

Source: TrustYou Survey

Venkata, Wed 24 July 2024

"Good, clean hotel. The staff were helpful and gave us a 1hr late checkout option as well. The rooms were good size too. however, some negatives: - although our checkin experience was good there was a lady at the front desk that kept rolling her eyes and sighing everytime we had a question - the AC wasn't enough and it was quite muggy/warm at times - the cleaning staff would turn off the AC after housekeeping even though we intentionally left it ON - the Hotels did not have any plates or cutlery for us to use in the room one night and the restaurant THEOS folks said they would charge us 2.50 Euros per set. This has NEVER happened to me in any hotels before. At least guests at the hotel should be allowed to use plates and cutlery without charges. This put us off quite a bit actually and even came off as a Cheap move by the hotel/restaurant"

Source: TrustYou Survey

Unknown, Mon 22 July 2024

"nice, airy room with plenty of space and balcony. internal room so also quiet. Complementary water and snack appreciated as a nice touch. Hotel staff pleasant but took a while to checkout- only 1 person busy at the reception and tooka while for anyone to come out of office to help, although door open and they could probably see people waiting. Overall a comfortable stay in a convenient location"

Source: TrustYou Survey

Greg, Wed 10 July 2024

"Very relaxed and enjoyable stay"

Source: TrustYou Survey

Alice, Wed 10 July 2024

"The location is good, the room and bathroom are very clean, looking as new, restaurant service very good, including breakfast. Good wi-fi signal. I recommend."

Source: TrustYou Survey

Jd, Mon 8 July 2024

"Good stay, I would recommend the hotel to friends and colleagues. Good quality & comfortable room, bed and shower room facilities. Friendly staff. The only reason that the rating is not a 10 is that upon my arrival at midday my room was ready, however I could only access the room early for a fee of EUR45. If my room is ready upon my arrival prior to the standard check in time, I have never been charged to access it by any other hotels (unless early check in has been pre-booked). A minor issue but as a regular traveller, this surprised me. All in all, I would stay here again and thank the team for a comfortable stay."

Source: TrustYou Survey

A, Sat 6 July 2024

"AC was not working in the room."

Source: TrustYou Survey

Daniel, Wed 3 July 2024

"Great stay as a platinum ALL member. Nice big light filled room, great bed & facilities. Only let down was the feather pillows which are as thin as paper once you're on them & we asked for others but they claim to have nothing else available. The sauna & gym are fantastic. Breakfast was a wunderbar spread!"

Source: TrustYou Survey

Romain M., Mon 1 July 2024

"Top Hotel in Germany"

Source: TrustYou Survey

Majed N. A., Mon 17 June 2024

"Good to stay on this hotel for all reasons"

Source: TrustYou Survey

Mucgirl5280, Thu 13 June 2024

"I recently stayed at the Pullman Hotel again and my experience was mixed, but mostly positive. The hotel is located in a convenient area, just a short walk to the Nordfriedhof subway station, which makes it easy to access the downtown area and attractions. There is a cafe nearby as well as a small grocery store which makes it easy to stock up on supplies. I always choose a room facing the courtyard because it's much quieter. It was roomy with a small patio and the standard features such as coffee maker and a small refrigerator. The room and bathroom were clean, but could use some updates.The dining options at the hotel were satisfactory, but not exceptional. The breakfast buffet offered a decent selection of items, but the quality of the food was average at best. I found myself wanting to explore other dining options in the area rather than dining at the hotel. Overall my stay at the Pullman was pleasant and I will return because of the rooms and convenient location. Staff is always friendly and helpful."

Source: TrustYou Survey

Cecilia, Tue 11 June 2024

"Nice rooms, very quiet"

Source: TrustYou Survey

Luhur P., Sun 9 June 2024

"The room was nice designed and comfortable with cozy lighting. Friendly receptionist. Location was strategically well planned, near Ubahn-station yet quiet atmosphere. On the weekend there’s Farmer’s market next to hotel, very attractive. Minus: I was there on May 31 until June 1. I think somebody has forgotten to check and refill the Duschgel in 248."

Source: TrustYou Survey

Susan, Tue 4 June 2024

"Excellent location close to Ubahn and airport bus. Comfortable bed. Overalll just excellent"

Source: TrustYou Survey

Unknown, Fri 31 May 2024

"overall a very comfortable stay. Decent breakfast selection, nice gym. Polite staff and great location for connecting to work and the city"

Source: TrustYou Survey

Karen F., Mon 27 May 2024

"My stay was as a result of being dissatisfied with the Sofitel earlier in the month. I have always chosen to stay at the Sofitel in Munich but was so disappointed in my 4 night stay that I cancelled and chose to stay at the Pullman. The room, the staff, the amenities could not be faulted which once upon a time used to be how I would rate the Sofitel. I am so glad I gave the Pullman a go because I will always choose to stay here now."

Source: TrustYou Survey

Peter, Mon 20 May 2024

"Check in Ok Check out poor"

Source: TrustYou Survey

Anastasia M., Tue 30 April 2024

"There was an issue with the air conditioner and it was not solved during my stay."

Source: TrustYou Survey