Pullman Munich

Joaquim M., Thu 13 March 2025

"Great room and location-breakfast was extremely busy"

Source: TrustYou Survey

Linda, Thu 6 March 2025

"Lovely hotel, close to UBahn, and express bus to airport"

Source: TrustYou Survey

Gabriel, Thu 6 March 2025

"Easy check in, very comfortable room, nice bar and restaurant. Amazing experience"

Source: TrustYou Survey

Unknown, Tue 25 February 2025

"This hotel may have been nice once, but they've badly let it go. Not up to standard for the Pullman brand. Even the bar/restaurant can't be bothered to put in much effort, failing to keep items on the menu or have a supply of basic ingredients."

Source: TrustYou Survey

Oliver, Sun 23 February 2025

"Dear Pullman Team, Thank you for giving us the opportunity to share feedback on our recent stay. We were very much looking forward to our time at your hotel, but unfortunately, there were several aspects that did not meet the expectations we had for a 4-star property. 1. Room Quality: We booked an Executive Room, expecting a higher standard of cleanliness and comfort. Unfortunately, upon arrival, we noticed cobwebs on the ceiling, light mold stains in the shower, and dusty baseboards. Despite bringing this to the attention of the front desk in a friendly manner, these issues were not addressed during our stay. 2. Wellness Area: There were also some concerns in the sauna area. One of the showers was broken and sprayed water directly onto the ceiling, making it difficult to use. Additionally, used towels were often left around the sauna, and the area didn’t appear to be cleaned regularly. 3. Breakfast Service: While the breakfast selection itself was good, we were repeatedly informed—rather abruptly—10 to 15 minutes before closing time that the service would soon end. A more polite reminder would have made for a much more pleasant experience to start the day. We hope this feedback will help you improve the overall quality of service and cleanliness. We appreciated the hotel’s atmosphere and location, but we would expect the service and cleanliness to align with the high standards typically associated with a Pullman hotel during any future stay."

Source: TrustYou Survey

Wayne S., Sat 22 February 2025

"Always good staff very friendly and helpful."

Source: TrustYou Survey

Christophe, Fri 7 February 2025

"Was able to choose a room more quiet Room was great, large, calm, equiped Bathroom was small but efficient Soap bottle support was broken"

Source: TrustYou Survey

Steve, Mon 3 February 2025

"Stayed here one night awaiting flight back to Australia. Location is very good, being a short walk from the tram station & airport express bus pick-up point. Check-in was uneventful - staff member was polite but business-like & formal, perhaps lacking a little 'welcoming' attitude. Our room was away from the elevator (as per my Accor profile) however in this hotel, being located away from the elevator meant that we were on the far side of the hotel, involving a significant walk back to the elevator - possibly the furthest we have ever been in hotel. Yes it was quiet but managing four large bags over that distance was a bit of an effort. Room was comfortable & well appointed, with a good shower & comfy bed. Breaky had a good selection. The bar was well stocked & the barman (from Finland) was very polite, engaging & very welcoming. Enjoyed having a chat with him. Would stay here again on a return trip."

Source: TrustYou Survey

Unknown, Wed 29 January 2025

"Was a good stay at pullman, clean and efficient"

Source: TrustYou Survey

Andrea, Mon 6 January 2025

"one night in pullman, everything ok!"

Source: TrustYou Survey

J., Sun 5 January 2025

"Overall its a good stay although there’s some minor issues like i’ve called several times asking for tissue and they answer okay but until check out nothing delivered. The welcome drink for the juice just standard because its not made from fresh juice. But beside that the rooms were comfy and there’s balcony which we like the most and also we love that there’s a bidet in the bathroom."

Source: TrustYou Survey

Unknown, Wed 1 January 2025

"The hotel was not worth its price. We used our suite night upgrade, but the suite was old and very dusty. It’s hard to believe that hotels still use fluffy carpets, which are unsuitable for rooms. I was sneezing all day because of the dust. When we checked in, the window was half-open, which we didn’t notice due to the curtains. The air conditioner was set to 20°C while the outside temperature was -3°C. Despite our efforts, we couldn’t make the room warm enough throughout our stay. The room was too large for the air conditioner to heat effectively, leaving us uncomfortably cold. Additionally, there was no remote control for the TV when we arrived. We had to request one, which was inconvenient. It has now been over five days since we checked out, and the hotel has still not released the authorization amount on my credit card, despite me having paid the full amount at check-out. This was a terrible experience, and I cannot recommend this hotel. I regularly stay at Accor hotels and have never encountered issues like this before."

Source: TrustYou Survey

O., Fri 27 December 2024

"Alles top"

Source: TrustYou Survey

Azat, Wed 25 December 2024

"When I have booked stay in this hotel with Accor App, price for stay with breakfast was 911 euros. After checkout from hotel, my card was charged 1027 euros for stay + 570 euros stay blocked for more than one month. I have sent email to the hotel asking to clarify the difference, but nobody helped me. Very strange treatment for Platinum Accor member."

Source: TrustYou Survey

Sg, Tue 24 December 2024

"Clean, spacious room with comfortable beds despite the small shower/toilet. Santos at the reception desk is extremely helpful and efficient in the check-in process and answered all queries I raised about the services in the hotel and the neighbourhood. Will definitely stay here again!"

Source: TrustYou Survey

Traveller, Sun 22 December 2024

"Quick couple of nights stopover at the end of a 7 week Europe holiday - the room was spacious had a balcony the location was midway between old town and airport and easy enough to Uber around - staff were friendly food in restaurant was good"

Source: TrustYou Survey

Alexandru M., Fri 20 December 2024

"The stay was very good, all the accommodation and breakfast were great, but the desk communication and even the customer care center is very dissatisfying. Even if I payed in advance the hotel I was still charged 3 times more on my company card for the same stay. With the proof of the 3 extra charges sent by email to the accounting, even after 5 days I still did not get my money back."

Source: TrustYou Survey

Unknown, Fri 20 December 2024

"I am staying at your hotel a couple times a year... recently there is always an issue with empty bottles of shower gel. This time even soap bottle was empty... Rooms are quite cold in the winter..."

Source: TrustYou Survey

Guy S., Sun 15 December 2024

"Overall it was good. But one thing did affect my stay: When I checked in to the room, there were blood stains in my room, right at the entrance, near the bathroom door. I asked the 2 following morning to clean it. when I returned each night - it was still there. I would expect it to be clean, and if you can not do that - at least let me know that you tried and didn't manage to. I have pictures of it if you are interested to see. or you can just check room 974 and you will see it."

Source: TrustYou Survey

Amelie S., Sat 14 December 2024

"The hotel is ok, way too busy during breakfast service, they should just ask people to wait if there are no tables to sit at. Rooms are a bit outdated, no USB chargers anywhere but otherwise a good set up and rooms with space."

Source: TrustYou Survey

Vincent, Tue 10 December 2024

"Good stay, Comfortable room. Beautiful spa area where everything works perfectly. Hot buffet breakfast and fresh fruit could be improved"

Source: TrustYou Survey

Thomas, Wed 4 December 2024

"Check in went well. Check out with no automatic receipt via email as personally discussed. Sauna Shower in men area destroyed without shower soap available. Broken glass splitters in relax area on the floor."

Source: TrustYou Survey

Steve, Wed 4 December 2024

"Very friendly personnel, excellent breakfast! Thank you."

Source: TrustYou Survey

Tlc, Sun 1 December 2024

"Beautiful hotel well managed, greeted by a hello by every member of staff you passed. Check in quick and easy even got an upgrade of room. Rooms were clean and warm. Bar area very friendly the man behind the bar was very helpful with directions to different markets. Can't comment on the food as didn’t eat there but looked good. Supermarket, pharmacy outside the hotel. Tube station 1min walk from hotel that has direct train to Marienplatz."

Source: TrustYou Survey

Martin, Thu 21 November 2024

"Everytime great experience. Outstanding beds. Also perfect for working thanks to very good free internet connection."

Source: TrustYou Survey

Cher M. T., Sun 17 November 2024

"Conveniently located hotel with good sized room. However let down by execution. Reception staff are borderline rude even by German standards. Slippers and bath robes are only provided to suite customers and this is a big surprise as even Mercure provides them. Tea and coffee not replenished during our 3 day stay and overall service standard is really disappointing."

Source: TrustYou Survey

Unknown, Thu 7 November 2024

"Closed to U-Bahn, and just 6 stops away from city centre, 5 mins walking to airport express bus , the spa area is very nice, room is clean, but not happy that only 1 bottle of water per stay, I stayed 2 nights, they didnt give me even I asked on 2nd day, but it is a 4-star resort hotel."

Source: TrustYou Survey

C., Tue 29 October 2024

"I have already made a review for this stay, why asking again?"

Source: TrustYou Survey

Unknown, Fri 25 October 2024

"Hotel is ok; location not optimal. Gym is to small. Didn’t receive an invoice for the paid parking or any invoice at all so far .."

Source: TrustYou Survey

Unknown, Mon 21 October 2024

"Associates are all very friendly and helpful."

Source: TrustYou Survey

Sam, Sat 19 October 2024

"Nice upgraded to a suite. The hotel was quite busy with tour groups, airline staff and business conferences. No waiting for room as we arrived after 3 pm. The walk to the suite was a bit far and complex without luggage assistance."

Source: TrustYou Survey

Sebastian, Wed 16 October 2024

"Comfortable bed & room, good breakfast, friendly & helpful staff."

Source: TrustYou Survey

Unknown, Wed 16 October 2024

"Comfortable and spacious room. Nice to be able to open window/door on balcony. Staff very helpful"

Source: TrustYou Survey