Mercure Hotel Stuttgart Gerlingen

Patrick A., Mon 7 October 2024

"Nice rooms, friendly and helpful staff."

Source: TrustYou Survey

Unknown, Wed 25 September 2024

"The staff is friendly and respectful, the only opportunity for improvement I detected is how often the rooms are cleaned."

Source: TrustYou Survey

Anonymus, Tue 24 September 2024

"In this house you are always greeted by a smile. Everyone makes you feel welcome."

Source: TrustYou Survey

Unknown, Fri 13 September 2024

"At my arrival, the Toilette (WC) was not clean enough."

Source: TrustYou Survey

Rainer K., Wed 11 September 2024

"Super services. Marc ; Leonardo and team absolutely super. Really enjoyed the new Air Con."

Source: TrustYou Survey

Doug, Fri 2 August 2024

"During my stay it was quite hot in Germany. The room has no Air Conditioning, so windows had to remain open. The Biergarten down below my windows had customers chatting till late night, and the construction work at the other side of the road started at 6:30am."

Source: TrustYou Survey

M.m., Fri 26 July 2024

"Service top"

Source: TrustYou Survey

Unknown, Fri 19 July 2024

"All the best of Mercure and the team do the best for a warm welcome. Furthermore being a Gold member it is the first time it has been taken in such a way."

Source: TrustYou Survey

Rainer K., Thu 4 July 2024

"very frendly team. cound not have made us more welcome. superb"

Source: TrustYou Survey

Matt, Sun 30 June 2024

"The room did not have air conditioning and it was hot. I was also disturbed THREE times on my morning of departure between 8-9.30am by housekeeping to check if I had left - this should not be how they check to see if the room has been vacated!"

Source: TrustYou Survey

Mr C., Sat 29 June 2024

"Nice hotel with great staff but hampered by lack of aircon and early morning disturbance."

Source: TrustYou Survey

Rona G., Tue 25 June 2024

"Very nice stay made even better by the superb staff. Everyone we came into contact was so kind and helpful."

Source: TrustYou Survey

Unknown, Sat 25 May 2024

"Again and again, the stay in this hotel is more than perfect. Leonardo, George, saheer are always helpful, warm, and welcoming staff members. Special thanks to Mark,the GM, for his welcoming and humbleness. Thanks alot for the housekeeping and food & baverage teams for their perfection in their duties."

Source: TrustYou Survey

Unknown, Mon 13 May 2024

"quite cozy environment, with kind personnel. too bad I had to stay more than half a day without hot water (I changed 3 different rooms as they though the problem was in my room, but actually it was a general issue)"

Source: TrustYou Survey

Unknown, Mon 29 April 2024

"Quiet, close to office. There are no much choice in breakfast."

Source: TrustYou Survey

Rainer K., Wed 24 April 2024

"team and hotel runs very smoothly under the supervision of Marc. Pleasant faces we see again and welcome us back - family feeling. Thanks again."

Source: TrustYou Survey

Ys, Fri 12 April 2024

"Overall experience is good. There is only one thing I would like to bring to your attention. The shower wasn't cleaned in a proper way. Mold was everywhere on the floor and on the tile seams."

Source: TrustYou Survey

Thierry D., Thu 22 February 2024

"The reservation of the room was a bit confusing with different emails forth and back but it eventually worked out fine. I really like the extra family rate though it is a pity that no family room (or rooms with connecting door) is available at the hotel. The rooms were quite modern and nicely arranged and very clean. Noise sensitive people might want to choose a room away from the main street though. Friendly staff was also much appreciated."

Source: TrustYou Survey

Unknown, Mon 29 January 2024

"Prima"

Source: TrustYou Survey

Rainer K., Wed 24 January 2024

"Super service. Outstanding"

Source: TrustYou Survey

Sw, Mon 8 January 2024

"I have visited the hotel for one night with my family on my way home from long distance drive. Here is simple feedback I would like to share. Overall, quite stratify with the location, services and facility except a few moments. Hope this can help you to improve the quality of the service. 1. Quite impressive service from the reception when we arrived and arrange the rooms. 2. BTW, I have recognized one of blanket had with bad smell when we get into bed after coming back from the late dinner. I should ask the change, but I didn't as we were quite tired that night. 3. Next morning when we check out. Little inconvenient found after paying bill when checking out. - I've found overcharged bill from the invoice that I've returned then asked for the correction. - Actually, I've booked two rooms w/ reward points. However, the bill redeemed only one room not the other room. - I thought this should not happen as the reservation system should linked and counted. This probably need to improve via the system. - The correction was quickly performed, and I don't have any problem with this. However, I still didn't receive the money back yet (I assume this will take a few days)"

Source: TrustYou Survey

Omar H., Tue 12 December 2023

"Staff were very welcoming and friendly. It was a short stay but they made all nice arrangements to make it as smooth and enjoyable as possible. Thank you."

Source: TrustYou Survey

Unknown, Tue 28 November 2023

"No cleaning until the 5-6 day. Bad smell in the toilet"

Source: TrustYou Survey

Unknown, Mon 27 November 2023

"A pleasant stay throughout, the staff is friendly and attentive, the breakfast buffet is generous and offers something for every taste. Not so good: very small / narrow bathrooms and some parts of the room don't seem to be cleaned often (lots of dust on the top of the wardrobe / hairdryer)"

Source: TrustYou Survey

Unknown, Fri 24 November 2023

"Gentle staff, nice room (the hotel improved really in the years"

Source: TrustYou Survey

Christopher B., Mon 20 November 2023

"no upgrade, no drink, housekeeping only every 3 days. My membership status was not recognized on check in, despite the fact the hotel was not really booked well."

Source: TrustYou Survey

Unknown, Mon 9 October 2023

"Room was OK, service was good, but the WiFi reception in the room was so bad that it was impossible to work or even make FaceTime calls."

Source: TrustYou Survey

Jana, Thu 5 October 2023

"Comfortable rooms, although missing some extra hangers or places to hang your towel and clothes. Service was excellent and very welcoming staff. Restaurant was not opened during hours which were specified to be opened, so if you are in a Business trip and it is tired, you might need to look for a place to have dinner. Very good breakfast with a large variety of options."

Source: TrustYou Survey

Unknown, Mon 2 October 2023

"Well located, clean and comfortable accommodation."

Source: TrustYou Survey

P. V., Mon 2 October 2023

"Very good service at reception (friendly and very supportive receptionist); however, room cleaning service was very bad. I was informed that my room will be cleaned every 3 days, unfortunately, nothing happened after the first 3 days! Day 4 - although signature had been hanging on the door, again nothing happened. So disappointed. My room had only been cleaned on day 5 after a direct complaint at the reception."

Source: TrustYou Survey

Peter S., Thu 28 September 2023

"Not good part - the ironing room was very bad in a toilet. It is not fine if you are ironing your shirt and one of your clothes are touching the toilet floor. Which looked clear. But it is still a toilet. A separated "ironing room" would be highly appreciated."

Source: TrustYou Survey

Unknown, Fri 22 September 2023

"Only reason I put 9 is the noise I've heard in my room. It was slightly disturbing especially during a night."

Source: TrustYou Survey

Unknown, Wed 20 September 2023

"Free parking on the street (it was a Saturday night), very tasty breakfast with enough choice and freshly prepared omlets, comfortable and clean room, all good."

Source: TrustYou Survey

Jeffrey R., Thu 24 August 2023

"The hotel was lovely, and the staff were very friendly and welcoming. I’m afraid that was the only nice part about my stay at the hotel. There was no air conditioning in any rooms, at this time Stuttgart is in the middle of a heat wave. Temperature over 30* plus every day, I was told I had been given an upgrade room. It was based above an open skip, so although I had to I had worries about leaving the window open day or night. I can’t understand that a hotel that is 4 star doesn’t have air conditioning units in every room. I changed my hotel after 2 days. To ibis Stuttgart city air conditioner in every room in this hotel. I believe that it’s a 2 star. I have been a member for a long time, and this was my first holiday since 2019 due to the pandemic and I had to get cancer treatment. I am a bit disappointed, although I do feel that being a member is best for me in my travels and future travels."

Source: TrustYou Survey

Jimmy H., Wed 9 August 2023

"During my stay in my room, there was always some noise coming out from the wall, sounds like "won, won, won", guess it was coming from some huge machine. Really bothered my sleep to be honest. Moreover, twice building decoration noise in weekend. Besides that, everything was pretty well.."

Source: TrustYou Survey

Unknown, Tue 1 August 2023

"Many thanks to Marc, George, Franziska, Katarina, Leonardo, Nicole and Michael for their Perfect service and unique support."

Source: TrustYou Survey

Unknown, Sun 30 July 2023

"Just ok for a 1 night stopover"

Source: TrustYou Survey

Nn, Tue 25 July 2023

"There were no fans in the room due to which it was very uncomfortable during nights. We should plan some options, specially for the warmer months. The breakfast spread could have been better (specially the VEG options)"

Source: TrustYou Survey

Unknown, Mon 24 July 2023

"excellent service quality, good location good value for money"

Source: TrustYou Survey

Mm, Thu 13 July 2023

"Decent Business Hotel - friendly Staff - good breakfast - room to improve: AC"

Source: TrustYou Survey

Xx, Fri 26 May 2023

"First one, last one"

Source: TrustYou Survey

Jamil, Sat 13 May 2023

"good located (easy to find)"

Source: TrustYou Survey

Michael D., Mon 8 May 2023

"large enough room for an overnight stay, small yet clean bathroom/shower, everything you need, good breakfast"

Source: TrustYou Survey

Unknown, Wed 3 May 2023

"good"

Source: TrustYou Survey

Roger, Fri 21 April 2023

"I'm getting more disappointed in the quality of your bathrooms. This time the watertap on the sink was almost clogged up by lime, resulting in a small amount of water if you open the tap. I'm glad you have the dispensers (shampoo, conditioner and?) in the shower, but the shampoo dispenser was not working. By the way: the room temperature was not satisfying (too hot), are you planning to improve that in the future with equipment/Airco?"

Source: TrustYou Survey

Veronika C., Thu 23 March 2023

"It was really excellent service."

Source: TrustYou Survey

Unknown, Tue 14 March 2023

"I was first given a room that had not been cleaned. I have also asked for hot chocolate at the bar/rest and they did not have any."

Source: TrustYou Survey

Rainer K., Wed 8 March 2023

"Not only is everything perfect as usual but the Manager of the hotel took us to the S BHan Haltestelle in his car because there was a strike on with the Ubahn"

Source: TrustYou Survey

Marc, Mon 6 March 2023

"Confortable hotel with kind staff. I stayed for one week in a business trip and my overall experience was satisfying. The only drawback is that the insulation of the rooms is not that good."

Source: TrustYou Survey

Unknown, Tue 28 February 2023

"The service people were very friendly, the rooms are clean and warm. Breakfast was plenty and varied."

Source: TrustYou Survey

Unknown, Mon 20 February 2023

"Room is very comfortable, personnel is friendly, breakfast is excellent"

Source: TrustYou Survey

Maria, Mon 16 January 2023

"The staff is very kind and open to customers."

Source: TrustYou Survey

Unknown, Fri 16 December 2022

"- room equipment was less than last 2 times I was here - could hear the construction noises from my room quite well - lift wasn't working"

Source: TrustYou Survey

Dieter M., Wed 14 December 2022

"convinient and pleasent as expected, but the elevator was out of order"

Source: TrustYou Survey

Guest, Mon 12 December 2022

"I stayed in this hotel in the summer and my experience was much better then. Now the elevator was not working, we had to carry our own suitcases up and down 2-3 whole floors! There was very loud drilling that could be heard on all floors for a whole week from early morning until 6pm The heating in the room was not turned on and also not working in the middle of DECEMBER at -5C temperatures. I was sick and kept getting worse during my stay. There was no water kettle in my room to boil hot water No lotion No toothbrush or toothpaste quite literally the basics someone would expect from a hotel Extremely disappointed The one star is only because of the friendly staff"

Source: TrustYou Survey

Unknown, Tue 6 December 2022

"everything is ok except that there is no housekeeping service. even though i was there for 4 nights."

Source: TrustYou Survey

Unknown, Thu 1 December 2022

"The man doing the check in at the reception was very nice."

Source: TrustYou Survey

Kris, Wed 30 November 2022

"I arrived at the hotel on a Sunday at 11 AM. Checkout for the hotel is at 11AM. There was noone else in the entire lobby. I had to wait in the lobby for 2+ hours to get a room. I understand guaranteed check-in is not until 2PM, but I was the only one there waiting for a room and if checkout is at 11 then why does it take over 2 hours to clean a room? The rooms here are tiny and the furnishings are silly: there is an armchair you can sit in to watch TV, but only if you don't mind the hanging lamp hitting you in the head. Some of the TV is covered by the curtain (which you cannot move). The sign in the elevator said the restaurant would be open for dinner but in fact it was not open on Sunday at all."

Source: TrustYou Survey

Maria T., Thu 24 November 2022

"Excellent stay, free minibar, friendly staff"

Source: TrustYou Survey