Mercure Hotel München City Center

Alexander D., Sun 5 January 2025

"Too bad, I don’t want to back this hotel Old room, bad smell, broken door,"

Source: TrustYou Survey

Sam L., Fri 3 January 2025

"Rooms were spacios"

Source: TrustYou Survey

Sertaç Ö., Thu 2 January 2025

"Hotel is renovated and quite comfortable with big and modern rooms"

Source: TrustYou Survey

Jj, Thu 2 January 2025

"Convenient location to get around city centre and train from airport. Great breakfast and nice minibar. Clean and cosy rooms"

Source: TrustYou Survey

Unknown, Wed 1 January 2025

"Hotel has a really good located close to the main station. Hotel is also well maintained, super clean, good breakfast and free mini bar!!! Always had an impeccible service."

Source: TrustYou Survey

Linda P., Wed 1 January 2025

"Location is great. Hotel was nice. Staff was friendly and helpful"

Source: TrustYou Survey

Mohammed A., Tue 31 December 2024

"I love everything in the hotel The staff The location Everything And I would like to thank nikulas from reception He make my stay amazing 😍😍 thanks a lot"

Source: TrustYou Survey

Julie, Mon 30 December 2024

"The room was large and clean and well-appointed. Breakfast was excellent. Staff was friendly. Check in/out was a breeze. Really appreciated the noon check out."

Source: TrustYou Survey

Georgia G., Sat 28 December 2024

"All it's OK.The hotel is very good clean and delicious breakfast."

Source: TrustYou Survey

David, Fri 27 December 2024

"Son and his family of 5 stayed Loved the location and facilities. Very complimentary of the friendly and helpful staff"

Source: TrustYou Survey

Pauline S., Thu 26 December 2024

"When we arrived on the 13th December 2024 my husband was very unwell and the Manager arranged for a doctor to come to the hotel to see my husband. Turned out he had pneumonia and instead of staying 4 nights we stayed 8 nights and the staff could not have been more helpful and very friendly."

Source: TrustYou Survey

Eirini, Thu 26 December 2024

"A great location, close to everything, great, cozy, well decorated room and a great breakfast. We got a free upgrade in our room and we were allowed a late check out for free! The employees were polite and smiling ! Couldnt have asked for more in a city hotel"

Source: TrustYou Survey

D A., Thu 26 December 2024

"Check in was easy with friendly. helpful staff. Our room was spacious with an extremely comfortable bed. The only complaint was the temperature of the room. I know that central European temperatures can be very low but I found it difficult to lower the temperature in the room using the air conditioning unit. Lovely shower and and a complementary mini bar. Close to the main station and within walking distance to the Christmas markets. Breakfast was very good with plenty of choice. Check out was speedy. A very good choice of hotel for vists to Munich."

Source: TrustYou Survey

Karen S., Wed 25 December 2024

"We thoroughly enjoyed our stay. Great location, close to the main train station and other public transport. Close to the old city and many of the tourist destinations. Staff were super friendly and helpful. If you don't have breakfast included head to a nearby supermarket or bakery for delicious and much cheaper breakfast."

Source: TrustYou Survey

Unknown, Tue 24 December 2024

"All of the team were extremely helpful, and a great room and location for exploring Munich."

Source: TrustYou Survey

Aadil K., Mon 23 December 2024

"Recently spent two nights at the Merucre Munich City Centre. The hotel's location was great with alot of public transport options located within a walking distance. It is also located next to the main train station. There were plenty of restaurants around the hotel. The room was spacious, clean and comfortable. The drinks from the minibar were also complementary, which is a great touch. The breakfast buffet was delicious, with a decent variety of dishes. The staff was friendly which made the stay even more comfortable. Overall, I would highly recommend staying at the Mercure. _Pros:_ - Great location - Clean and comfortable rooms - Delicious breakfast buffet - Friendly and helpful staff - Modern amenities _Cons:_ None _Tips:_ - Ask for a room with a city view - Take advantage of the hotel's free bike rental to explore the area - Don't miss the happy hour specials at the rooftop bar - Book in advance to get the best rates Let me know if you'd like me to modify this review or write a new one!""

Source: TrustYou Survey

Unknown, Sat 21 December 2024

"Our stay was wonderful. The room was comfortable and the service was pleasant."

Source: TrustYou Survey

Connie, Sat 21 December 2024

"This was my third stay at Mercure City Center and again, gave 100% satisfaction."

Source: TrustYou Survey

Olga, Fri 20 December 2024

"Friendly staff, spacious room and a free mini bar was a pleasant surprise."

Source: TrustYou Survey

Mario C., Thu 19 December 2024

"Central location. Check in and out easy process. Used the app to check in."

Source: TrustYou Survey

Unknown, Tue 17 December 2024

"Location was great. Rooms were clean and spacious. Breakfast was good. The hotel tucked all our boxes."

Source: TrustYou Survey

G. Y., Tue 17 December 2024

"Very good location near to Marienplatz. The staff is very helpful and friendly."

Source: TrustYou Survey

B H., Mon 16 December 2024

"Room very nice,bed good."

Source: TrustYou Survey

Leslie L., Thu 12 December 2024

"Lovely staff very helpful and a great location for trains etcfree mini bar soft drinks etc nice touch"

Source: TrustYou Survey

Rolandas, Wed 11 December 2024

"Everything is was very good, hotel location is very good,"

Source: TrustYou Survey

Unknown, Mon 9 December 2024

"None of my requests had been met on arrival re room allocation or late check out. Although very helpful polite gentleman on reception who managed check in exceptionally well."

Source: TrustYou Survey

Gw, Mon 9 December 2024

"This hotel is a short walk from the train station, perfect for Munich layovers. Even though it was a busy Sunday morning the clerk at the front desk (so sorry I didn’t catch her name) went out of her way to find me a room so I could check in early (after an overnight transatlantic flight, this was much appreciated). Hotel was clean and comfortable. Highly recommend!"

Source: TrustYou Survey

Gareth, Sun 8 December 2024

"Good experience."

Source: TrustYou Survey

Annette, Fri 6 December 2024

"We enjoyed our stay. The room was spacious and comfortable. The location was very convenient for the train."

Source: TrustYou Survey

Jessica B., Wed 4 December 2024

"The hotel was beautiful, especially the Christmas decor. The staff were wonderful & we especially enjoyed the daily top up of the complimentary mini bar! A nice touch. The location was really good, approx 5 minute walk to the main city center & transport links. Lots of bars / restaurants close by plus a Lidl to get any snacks you may need!"

Source: TrustYou Survey

Unknown, Mon 2 December 2024

"Lack of service from the front desk when we arrived and needed advise on parking our vehicle, not very helpful."

Source: TrustYou Survey

Bettina, Sat 30 November 2024

"Top Review: Simply Perfect in Every Way Our stay at this hotel was simply perfect from start to finish! The amazing comfort of the rooms truly stood out—plush bedding, thoughtful amenities, and an atmosphere that instantly made us feel at home. Every detail was designed with relaxation in mind, and we couldn’t have asked for more. The perfect location sealed the deal. Nestled in the heart of the city, it was just steps away from iconic landmarks, trendy cafes, and vibrant nightlife. Whether we were exploring or unwinding, everything we needed was right at our fingertips. This hotel exceeded all expectations and made our getaway unforgettable. We can’t wait to return!"

Source: TrustYou Survey

Alex B., Fri 29 November 2024

"Very lovely room, clean and comfortable. Quiet. Thank you for the birthday cake which was a lovely touch."

Source: TrustYou Survey

Mari, Wed 27 November 2024

"Perfection in every aspect. Well… Ok, there was just one employee in the breakfast who was super bad humored, impatient and impolite, but since everything else was so great, in my view, it does not ruin the experience. Highlights: the huge room, the amazing view from the huge balcony, the super heating system, the great shower, the free mini bar replaced every day, the abundant and delicious breakfast, 99% of the staff giving good vibes, the great location… everything superb! That is always going to be my place in Munich :) Special thanks: to the empathic, good hearted blonde girl from the breakfast entrance (the one that takes the room numbers), huge thanks from the sick (now healed) me; to the super loving blonde girl from the reception (saved my train trip, thanks!); And a memorable note to the diamond of the hotel, the incredible vibe, all smiles blond girl serving the tables from the restaurant during night and cleaning the tables from the breakfast the day before… I remembered her just by the amazing energy and smiles! She is definitively a keeper Mercury! Ps to the mercure Munich managers: talk to the blond girl cleaning the tables in the breakfast area (not the diamond one), she desperately needs some vacation to rest."

Source: TrustYou Survey

Johan, Wed 27 November 2024

"Hi, I always have troubles getting my receipt / invoice from you after my check out. Is it possible to have the send invoice by email process set up?"

Source: TrustYou Survey

Yvonne, Tue 26 November 2024

"Showers very good , also beds. Nice shower gel and blackout curtains. Maybe more drawers to store clothes and shower screen leaked but apart from that all great"

Source: TrustYou Survey

Helen, Sun 24 November 2024

"We stayed for 5 nights and found the Mecure to be very convenient for us. Walkable to all the tourist areas and the main town, lots of restaurants, 200 metres from the main train station with parking next door which was great when we hired a car for a couple of days."

Source: TrustYou Survey

Mike, Sat 23 November 2024

"We booked this hotel due to its proximity to the train station . An unexpected bonus was amazing customer service from our checkin to incredible bar staff . I highly recommend this hotel and look forward to returning ."

Source: TrustYou Survey

Stanley, Thu 21 November 2024

"Hotel is located in city center, just minutes away from the main train stations. Staff at reception offer excellent service and explains the details well. Rooms are well kept, clean and comfortable."

Source: TrustYou Survey

M., Wed 20 November 2024

"Would like to thank the hotel staff. Nice welcome, fast check in, good service at breakfast, clean rooms, the staff were all very friendly and helpful"

Source: TrustYou Survey

Lora V., Wed 20 November 2024

"Great location, within walking distance to town centre and perfect connection to the airport by train. The hotel staff are extra friendly and very nice. The room was specious, clean and warm."

Source: TrustYou Survey

Linda, Sun 17 November 2024

"We stayed at Mercure Muenchen City Center for 7 nights. The room was a 2 story room and we loved it. The hotel was easy to find from the Central Train Station. It is about a 3-4 minute walk. There were always people walking down the street, but that is how you get around. We always felt safe. We did not have any issues with noise from the train station or anything else. The temperature was in the mid 40's so we did not have the windows opened. We never had to operate the heat. The staff was very kind and helpful. We had our breakfast included which was very convenient. There was a good variety of food. Eggs, bacon, different sausages, fruits, breads, meat & cheeses...plus more. It is about 4-5 blocks from Center City. There is a Lidl's at the end of the street for shopping, and small restaurants near. We spent most of our time walking around Center City. Overall i thought this was a great place to stay."

Source: TrustYou Survey

Anne J., Sun 17 November 2024

"The hotel is close to the Central station, so it's easy to get there from the airport, for example. The room was warm, comfortable and clean. The breakfast was great and whenever we needed something, we were helped. A bathtub would have been nice, but I am not sure if they are that popular anymore. Slight minus from wall-to-wall carpeting and very slippery sheets, which did not want to stay put all night!"

Source: TrustYou Survey

Barbora, Sat 16 November 2024

"My first time in Munich and we were super satisfied with the Mercure hotel! Absolutely lovely staff (especially the young gentleman who helped us with the parking situation from the evening reception staff). Loved also the selection at breakfast and overall the atmosphere, room, cleanliness... we were also without any further issue granted a later checkout which was also a lovely bonus :)"

Source: TrustYou Survey

Unknown, Sat 16 November 2024

"A bit too cold."

Source: TrustYou Survey

Atilla Y., Sat 16 November 2024

"We stayed as family and all of us had good feeling about hotel, staff, dinner restaurant, breakfast, bae drinks, clean room, house keeping, minibar etc...Easy to reach U and S , walking distance to shopping areas.."

Source: TrustYou Survey

George B., Sat 16 November 2024

"Nice sized room. Clean and quiet. Friendly and helpful staff. Convenient to the train station."

Source: TrustYou Survey

Unknown, Sat 16 November 2024

"Good location, kind and helpful personel, good food"

Source: TrustYou Survey

Richard H., Fri 15 November 2024

"A good time"

Source: TrustYou Survey

Richard H., Mon 11 November 2024

"Good hotel convenient for Hbf."

Source: TrustYou Survey

Karen G., Sun 10 November 2024

"We had a standard king room which was quite spacious. Everything was clean, shower great, nice amenities. Free coffee in the lobby, full bar, plenty of restaurants close by and easy access to train and metro stop. Lufthansa shuttle to the airport only 3 blocks away. Would definitely stay here again."

Source: TrustYou Survey

James, Fri 1 November 2024

"Good stay but please do something about the shower. it needs a door or curtains."

Source: TrustYou Survey

Dimitris, Wed 30 October 2024

"The hotel is located just 5 minutes walking distance from the KarlsPlatzl. Room was spacious, well equipped and clean. The only thing I didn't like was the pillows, which weren't much comfortable, but they were OK. Definitely would stay there again."

Source: TrustYou Survey

Angel T., Mon 28 October 2024

"We had very nice stay. In addition, one of the days, there were a family, friend of us, who came to the hotel to visit us. We asked for them to have breakfast with us with charge to our room and it was accepted. But then, the hotel staff was very kind with them and we were all very satisfied."

Source: TrustYou Survey

Chang K., Mon 28 October 2024

"Very central location as I picked this location for its close proximity to the HBF which was only a few minute walk. Also, a very short walk to the old town or easy access via the U-bahn. Staff was very helpful and friendly, which is very much appreciated. Amenities were not provided unless you ask for it. Overall, the place suited my main requirements for its location, and was really happy with my stay."

Source: TrustYou Survey

Maria, Mon 28 October 2024

"Very satisfactory"

Source: TrustYou Survey

Arto, Wed 23 October 2024

"Very good location near Hauptbahnhof. Good breakfast. Room facing inner court was quiet"

Source: TrustYou Survey

Joe, Mon 21 October 2024

"Not as a great room as the previous time, but a nice room nevertheless. I used the underground parking which is a huge luxury. Great location to use if you use the train (DB). Staff super polite and helpful. Cleanliness and facilities are always very good."

Source: TrustYou Survey

Debra C., Fri 18 October 2024

"We are Accor Plus members and chose this hotel based on its location and it did not disappoint. The staff were helpful, our room was a very generous size and the breakfast was plentiful. Would stay again."

Source: TrustYou Survey

Gr, Fri 18 October 2024

"Great breakfast, friendly staff, nice room despite being too hot. Short walk into centre, and handy for trains, trams etc ."

Source: TrustYou Survey

Arif, Fri 18 October 2024

"Good Location, Excellent Service, Various of food."

Source: TrustYou Survey

H., Thu 17 October 2024

"Well located, very close to Munich train station and old town. The room was spacious and very comfortable. A special feature is the welcome free minibar. A small drawback is that the glass door to the shower does not completely prevent water from splashing out. The staff is enthusiastic and wonderful. Breakfast is rich and delicious. Overall, I am very satisfied with the three-night stay."

Source: TrustYou Survey

L, Mon 14 October 2024

"When we got to our room we had been upgraded for my partners birthday to a room with a balcony. The hotel had also left out a birthday cake and complimentary wine which was a fab touch. The hotel was clean and comfortable, staff were friendly. You could hire umbrellas on rainy days. Train station is just outside the hotel on the right."

Source: TrustYou Survey

Wolfgang E., Fri 11 October 2024

"Very good"

Source: TrustYou Survey

Lukasz, Fri 11 October 2024

"hotel is well located, very helpful staff. Good breakfast. Every day service in proper quality."

Source: TrustYou Survey

Jacko, Thu 10 October 2024

"Hotel was in a very central position for us to explore central Munich and the Oktoberfest grounds. Hotel itself was lovely, rooms were big, comfy bed but I didn’t like the small individual bedding that is a Bavarian thing but was still comfortable and the breakfast options were good. Bar area was good too. Staff were friendly."

Source: TrustYou Survey

Steven H., Thu 10 October 2024

"Comfy rooms, friendly staff, and very good breakfast."

Source: TrustYou Survey

Unknown, Tue 8 October 2024

"The rooms were nice, beds were comfortable and the staff was accommodating. However, our room was right near the dumpster and ALL night we heard bottles and garbage being taken out and tossed in the trash. It was disruptive of everyone's sleep and we were grateful we only booked for one night. Just recommend a street view room and you can avoid this issue."

Source: TrustYou Survey

S., Sun 6 October 2024

"We enjoyed our stay. Hotel is centrally located and within walking distance to train station, Oktoberfest grounds, and other attractions."

Source: TrustYou Survey

Weemacs, Sun 6 October 2024

"good rooms, excellent staff, location great for most things."

Source: TrustYou Survey