Novotel München Airport

Susan M., Sat 20 April 2024

"Quite, comfortable, clean and easy yo get to from the airport."

Source: TrustYou Survey

Unknown, Sat 20 April 2024

"Easy check in, pleasant and professional reception staff."

Source: TrustYou Survey

Unknown, Thu 18 April 2024

"The renovation noise level was beyond acceptable. And it lasted well throughout the day. Making it impossible to rest and defeating the purpose of having booked a hotel room to rest."

Source: TrustYou Survey

Matthias K., Thu 18 April 2024

"Dusty room, floor not vacuumed, previous occupant's toenails on the floor in front of one of the beds."

Source: TrustYou Survey

Baerbel L., Wed 17 April 2024

"Very polite, helpful and friendly service"

Source: TrustYou Survey

Rahul, Tue 16 April 2024

"Rooms were spacious, toilet & bathroom fittings top notch. Separate bed was provided for kid. Big TV, nice ambience in room created by LED's. Smooth check in & check out experience. Overall great for 1 night stay for those who want to take flight from Munich airport."

Source: TrustYou Survey

Silvia, Tue 16 April 2024

"Comfortable rooms, Complimentary water, restaurant open till 11 in the night. Very well connected to the airport"

Source: TrustYou Survey

Gian A., Sun 14 April 2024

"Nice airport hotel conveniently located near public transportation stops."

Source: TrustYou Survey

Unknown, Sat 13 April 2024

"Given the fact that the airport is actually around the corner the hotel itself is extremely quiet. No sound form any plane at all. Very stable wifi. Nice room. Bit dark decorated, but that's just one's taste for decoration."

Source: TrustYou Survey

Brunobear, Sat 13 April 2024

"Great food in the restaurant"

Source: TrustYou Survey

Fiammetta, Thu 11 April 2024

"very short as we came around 10 pm and we left the day after at 7,30 am"

Source: TrustYou Survey

Axel T., Thu 11 April 2024

"Fast check in and very comfortable room for reasonable price - location for early morning is perfect"

Source: TrustYou Survey

Tim T., Thu 11 April 2024

"No desk in the room - a coffee machine that didn’t work and a staff member complaining to me that my phone was too loud while I was watching content eating my meal. The people 4 tables away were talking at a level that I could hear every word of their conversation- this was an arbitrary judgement made rudely to boot. I emailed the hotel from my room that evening and did not receive a replay - menu was limited - they didn’t seem to have a shuttle back to the airport and were not forthcoming with any useful information and offered no support, such as a wake call or a review of the facilities"

Source: TrustYou Survey

Johanne L., Tue 9 April 2024

"The hotel is very inviting, many attention to details (water in the lobby with fruit), coffee machine available at all times. The breakfast was plentiful with options and delicious. The staff was very friendly. Easy and fast access to the airport on the frequent 635 bus. I highly recommend this hotel!"

Source: TrustYou Survey

Jon W., Sun 7 April 2024

"Novatel is my go to hotel for early morning flights. Convenient and all the amenities I need."

Source: TrustYou Survey

Mohd N., Sat 6 April 2024

"convinience"

Source: TrustYou Survey

Jonah C., Fri 5 April 2024

"The guy at the front desk around 1:30am was super helpful and we were able to get a room me and my wife, it helped the next day of traveling.... Thank you so much Hamza for the great service and friendly welcome."

Source: TrustYou Survey

Michelle R., Fri 5 April 2024

"We had to stay here to catch an early flight. The room was cheaply priced for four of us, so expectations were low, but we were greeted by extremely warm and friendly staff, the children were offered fruit and chocolate, the room had free mineral water and coffee and was clean, attractive and accomodating. We will definitely use Novotel again!"

Source: TrustYou Survey

Chris, Wed 3 April 2024

"Very impressed with the level of service. Friendly staff were always accommodating. Great little restaurant downstairs with tasty food options for travellers on the go. The Hotel was very clean, modern and up to date. Everything you need from a hotel. Well done Novotel Munich Airport for a fantastic stay"

Source: TrustYou Survey

Unknown, Wed 3 April 2024

"My stay was comfortable and the hotel staff very friendly."

Source: TrustYou Survey

Steven, Wed 3 April 2024

"Smooth check-in and super convenient checkout. I wish all hotels where that straightforward."

Source: TrustYou Survey

Pralhad G., Wed 3 April 2024

"Great location, comfortable beds, large rooms, awesome breakfast spread."

Source: TrustYou Survey

Unknown, Tue 2 April 2024

"Alles prima"

Source: TrustYou Survey

Unknown, Mon 1 April 2024

"Rooms with enough space for a business trip, amenities are adequate to this kind of trip. Need to reinforce some customer service for the front desk to explain properly and kindly with guest."

Source: TrustYou Survey

Unknown, Sun 31 March 2024

"Staff extremly helpful , taxi to the hotel was very grummy and had the nerve to say why did I not take the shuttle bus. The breakfast cooked food was luke warm Could have other hot options for vegetarians other than beans and eggs."

Source: TrustYou Survey

Juan, Sat 30 March 2024

"Fantastic reception at the front desk by Mrs.BETTINA. very helpful, courtois and efficient. Give important tips for our stay. She solved some major inconvenients quickly and in a satisfactory way. Great front office team."

Source: TrustYou Survey

Tristan T., Mon 25 March 2024

"Hotel is well located and clean (Brand new). Staff can be either really friendly and clear or simply rude and does not answer any questions. To be more precise when checking in, we went to the counter and the young lady asked us name and ID, then gave us the key card with no other information nor guidance. Breakfast is great but at 28 euro per person, it is quite expensive for what it is in my opinion. Room was clean but no AC nor can you open the windows..."

Source: TrustYou Survey

Thomas M., Mon 25 March 2024

"Unfortunately we had construction noises during our stay. We hade to work in the night shift, so we had to sleep during day times. The construction noise was terribly loud. Therefore 8 of 10. But: - Excellenct Breakfast - Good rooms with lots of light possibilitys - Close to Airport for our work"

Source: TrustYou Survey

S., Sat 23 March 2024

"Alles optimal"

Source: TrustYou Survey

Unknown, Sat 23 March 2024

"Gute Trauer, my trip was fast and exhausting. Your facility, was immaculately clean, ease of access, and very accommodating for a overseas visitor. I have no complaints."

Source: TrustYou Survey

Darren M., Thu 21 March 2024

"Having arrived early from a long haul from Singapore for a pre-advised early check-in we were met by a trainee telling us there were no rooms available while also telling us that the previous night was not full occupancy. She then told us we could have an early check-in if we paid 60 euros. I replied that it was extremely cynical and not at all family friendly. We asked to speak to the manager and after some time she offered us a room on the basis of my AccorAll membership. The room was not set up for our 18 month old and we had to ask for the baby cot to be set up on two separate occasions."

Source: TrustYou Survey

Unknown, Wed 20 March 2024

"Excellent check-in experience at reception. Also, friendly, fast, efficient and professional communication upfront when I sent an email request at time of booking. Much appreciated. Thank you to Sandra Schillinger."

Source: TrustYou Survey

Unknown, Wed 20 March 2024

"Clean nice rooms, good brekfast."

Source: TrustYou Survey

Waldo S., Tue 19 March 2024

"On the check-in I was told it was too early that no early check available. But some people had early check in just after. There should be a early check-in list to be fare. The roomi was ok but phone networks lebara and vodaphone did not work and the hotel wifi is very slow and not good for video calls."

Source: TrustYou Survey

Ken C., Mon 18 March 2024

"GREAT location, the food menu was adequate, not a great selection but not bad at all. The food I ordered was outstanding - Caesar salad. The waitress was beyond reproach. The major issue I had was with the bathtub in the bathroom. You have to get into the tub to even turn on the water. But the main issue I had was the tub had a porcelain floor and was VERY slippery to move around in. There were NO grab bars to keep a person from falling. To get out one has to step up and over the bathtub edge hoping that your feet do not slide out from under you. Certainly the poorest designed shower/bathtub I have encountered in all of my years of travel!!!! If you slip and fall in the bathtubs you will certainly be in a serious amount of hurt. ADDing GRAB BARS would solve the problem."

Source: TrustYou Survey

Unknown, Mon 18 March 2024

"We had a comfortable stay after our long flight from Singapore. We were able to catch the train into the city easily as we had a few hours to wait until our room was ready for check in but no problem leaving our bags at reception."

Source: TrustYou Survey

Unknown, Mon 18 March 2024

"We had an enjoyable, quiet stay before a very early, very long flight. The hotel is very conveniently located."

Source: TrustYou Survey

Anya K., Mon 18 March 2024

"I phoned from the airport to find out which bus to take and was put through to a central line. After a long hold, they put me through to the actual hotel who gave me the requisite information. This took 10 minutes. I got to the hotel and was greeted by unfriendly, grumpy staff - not one of them smiled even once. The room was fabulously clean and well equipped, the bed comfortable and the sheets crisp. The shower is also superb."

Source: TrustYou Survey

Mr, Mon 18 March 2024

"All good"

Source: TrustYou Survey

Jong W. C., Mon 18 March 2024

"Everything was good, but I could not get a discount from hotel restaurant as a Accor Plus Gold member."

Source: TrustYou Survey

Cathy R., Fri 15 March 2024

"Very nice experience. Staff helpful and friendly. Room very clean and modern. Comfortable bed. Location with bus transport right to airport super convenient."

Source: TrustYou Survey

Patti, Thu 14 March 2024

"Recently I stayed at the Novotel Hotel at the Munich airport. Great location and easy access to the airport via a shuttle bus. The hotel is clean, modern and quite comfortable. Breakfast is a bit pricey, but the dinner options were very good and quite tasty. This was my 2nd time staying at this hotel and I will be back!!"

Source: TrustYou Survey

Sylwia, Thu 14 March 2024

"I would rate it as 10, but due to technical issues in your reservation tool, my stay has been booked separately for each night (2 nights), which caused that I got two separate invoices, I had to pay separately and on top of that my hotel card stopped to work at some point as I had to check-out and check-in again. It would be also nice if I would get an info at the very beginning that the breakfast is not included. I had to pay it also separately. Other than that - great room conditions, brilliant hospitality, also appreciated drinks free of charge and chocolate in the fridge. I'll be in Muenchen in April again and I'll stay in your hotel for sure."

Source: TrustYou Survey

Jd, Tue 12 March 2024

"In general the stay was good. Some issue with connecting to WiFi but not critical issue."

Source: TrustYou Survey

Mary J. O., Tue 12 March 2024

"I missed a flight due to a terrible traffic problem. Hotel was close… I called Siri, as hotel tonite, booking.com have been disappointing."

Source: TrustYou Survey

Unknown, Sat 9 March 2024

"Very breakfast. Directions to the shuttle bus on the website/emails was poor. Neat and modern rooms"

Source: TrustYou Survey

A. I., Fri 8 March 2024

"Last minute booking which no problems what so ever , very quiet stay , exactly what I needed ."

Source: TrustYou Survey

Unknown, Wed 6 March 2024

"Great location. Good access to public transport. Really nice rooms. Excellent beds"

Source: TrustYou Survey

Nuno M., Fri 1 March 2024

"We had the check-in at 14 and check-out at 15. And on day 15, the cleaning ladies decided to WAKE us up at 8h30 in the morning. I didn't pay to be waken up by the cleaning ladies before my clock rings !!!!!!!!!!!!!!!! They, the hotel, known that it's our check out day, so they SHOULD / they MUST only cleaning the room after the check out is made. And not knocking instentely at hour door until we have to scream that we were still in the room. On the other room (of this same reservation), the girls woke up with a ladie in the room, at the same hour. Since they didn't respond - because they were sleeping - the cleaning ladie opened the door and entered the room !!! Sorry, but it's not for this that we paid 2 double rooms !!"

Source: TrustYou Survey

Rhea, Tue 27 February 2024

"the location is very convenient, especially for frequent traveler."

Source: TrustYou Survey

Sarah, Sun 25 February 2024

"Super friendly and accommodating front desk, extremely clean and pleasant rooms, I loved the atmosphere in the cozy lobby area after a stressful day of traveling. Great proximity to Terminal 2."

Source: TrustYou Survey

Jean Y., Fri 23 February 2024

"Warmly welcomed by a customer-oriented staff, very good rooms and service"

Source: TrustYou Survey

Flo, Mon 19 February 2024

"perfect except, check out as we asked to use the points to pay part of the bill, but we had to wait a long time, before being told that it was not possible."

Source: TrustYou Survey

Unknown, Mon 19 February 2024

"Everything in Hotel worked well. Overall pleasant stay. Location is near to the airport but it is not very easy to go to the airport especially when we had skis with us."

Source: TrustYou Survey

Unknown, Mon 19 February 2024

"Contrary to the website, there is no restaurant. There is a very limited food menu in the small bar area, which also has limited seating. The large restaurant area with proper tables is only used for breakfast (which was very good)."

Source: TrustYou Survey

Vera, Mon 19 February 2024

"The location for flights from Munich airport is great. The economy parking in front of the hotel (reservation needed), free shuttle to Terminals 1 and 2 in front of the hotel (be informed in 12/2023 they changed the route and it stops in the middle of the terminals 1 and 2 only). The room was fine but the beds were too small and the air in the room was heavy and close. We could not sleep too much as the window could not be opened. The breakfast was great, the cappuccino from the machine was the best I've ever had from the breakfast machine. If you do not want to go to the restaurant, which has a limited choice, you can grab some food in a food court 24/7. Check in and Check out was fast."

Source: TrustYou Survey

Claudio N., Sat 17 February 2024

"This was the second time in two month that I visit your hotel, and the first time was a negative experiance but I decided to give an other chanse. this time worst, to start the reception are very rude and unprofessional like they are superior. Check in was very cold and not very helpful, then later with another receponist I try to ask for help with rental car company and very abrubt she said she could help and do know notthing without leassoning what I was asking, finally at check out same attidude very cold abrubt not very professional. The restaurant is almost never open just the bar area, again very limited food selection. Rooms are ok. Finally I asked were I could park the car and they told me the only place was the hotel parking which I did, to find out that the next morning on my check out they charge me 28 euro for the night in open space, I think is a bit expensive especilly when there is no were else to park. Overhall I find this hotel not cater to take care the clients but is like feel like because is an airport hotel they dont need to give you good service because you probally dont come back. I come to Munich alot for business so I am a repetive clients and do not apriciate this kind of treatment, Hope the managment look into for the next clients."

Source: TrustYou Survey

Never A., Fri 16 February 2024

"Staff very impolite and infact rude and abrupt Also had dinner in restaurant which was awful"

Source: TrustYou Survey

Christy K., Thu 15 February 2024

"I had a day layover and needed a hotel close to the airport. The location was easy to get to, right next to the train stop for the city . The room was very clean, the staff was pleasant, had a great sleep. Enjoyed the coffee machine in the lobby."

Source: TrustYou Survey

Claudiu, Thu 15 February 2024

"Nice, clean, close to the airport. Good food in the morning. One good surprize was to not hear the airplanes."

Source: TrustYou Survey

Sarita, Wed 14 February 2024

"It wasn’t so difficult to go from the airport to the hotel. The hotel staff were very nice and helpful. The room was clean. The bed was comfy. In-room amenities were great, had nespresso machine. 4 capsules were provided. Had some complimentary chocolate and mineral water (sadly there were no bottle opener)"

Source: TrustYou Survey

J, Wed 14 February 2024

"The staff were so helpful and welcoming! The hotel is easily located for the airport, the room has everything needed. All in all, would stay again."

Source: TrustYou Survey

Allan, Tue 13 February 2024

"Close the airport with a bus stop just outside."

Source: TrustYou Survey

Tim S., Tue 13 February 2024

"Had no expectations at all as we just needed a bed after arriving late at Munich Airport. Check in easy, room comfortable etc. But the next morning we were totally taken by surprise by the quality and variety of the breakfast buffet. Make your own waffles and pancakes, top quality ingredients, huge variety. For an airport hotel that’s the best I’ve ever seen in Europe by a long way!"

Source: TrustYou Survey

Tore L., Fri 9 February 2024

"The bed was to hard for me, could not regulate the heat in the toom, so it was to hot during the night. Nice and clean. Eating in resturant, had to ask after 35 min where the food was. 45 min waiting for food is not good. Not mutch peopel. But will come back :-)"

Source: TrustYou Survey

John B., Thu 8 February 2024

"Excellent Reception staff - most helpful in every way. A delight to meet and with both a sense of humour and informed comment. Outstanding room-quality with four bottles of water (two sparkling), coffee-making facility, refrigerator, welcoming chocolates and a very comfortable bed. The seperate toilet was an excellent innovation too. The bar staff were very friendly and the food, served in the bar area (as the restaurant was temporarily closed), was of excellent quality and was delivered by a tiny mobile robot - great to see!"

Source: TrustYou Survey

Donbirch, Wed 7 February 2024

"1. Checked in online but you still have to go through check in process. 2. No information in the room about hotel services 3. No information online ~ I had to go to Rome2Rio.com to find out how to get from the airport to the hotel (public bus 635 €1.90 on the road next to the Audi centre) 4. Executive Lounge is a joke ~ strange chairs just soft drinks 5. Rooms a little tired, could do with a refresh 6. Restaurants have very limited choice and are expensive 7. Small thing for the elevator - the English for erdgeschoss (Ground floor) is not 'basement' 8. Only a few English TV channels"

Source: TrustYou Survey

Edvige, Tue 6 February 2024

"Well located, great service and breakfast. Overall pleasant stay"

Source: TrustYou Survey

Christiane B., Mon 5 February 2024

"Very friendly staff."

Source: TrustYou Survey

Shaun C., Mon 5 February 2024

"Room was clean and quiet. Reception staff friendly and helpful. Had supper in the restaurant and the food was great. The only down side to this hotel is no free parking."

Source: TrustYou Survey