Mercure München Schwabing

Reva, Thu 14 November 2024

"Hotel staff were very helpful throughout my stay and were able to provide directions and recommendations as needed. But the room was very dusty on walls, doors, furniture, etc. There were also random stains on curtains and walls. The room didn't feel clean. Also didn't like there was no luggage rack or table big enough for luggage. And the blanket on the bed was so small. The bed itself was about a foot wider than the blanket. How does that make sense. I stayed in room 211 which is at the end of a long hallway. The hallway lights are motion activated so walking from elevator to room is fine but opening my room into a very dark hallway to leave was a bit disconcerting."

Source: TrustYou Survey

Rakan A., Wed 30 October 2024

"It was good, room service wasn't the best! Only got free water first night. The room cleaness wasn't great"

Source: TrustYou Survey

Unknown, Sat 26 October 2024

"It was okay, but there were some issues. There was a constant air conditioning noise in both the room and the bathroom’s ventilation. The shower drained slowly, and the water pressure at the bathroom faucet was too high, causing water to splash out. Additionally, there was no main light in the room"

Source: TrustYou Survey

Esa∋na, Sat 26 October 2024

"We had nice three day stay, thouh the yard view was not something we accepted, more or less construction like view"

Source: TrustYou Survey

Mg, Thu 17 October 2024

"Clean room, air con didn't really work but too noisy to open the windows. Windows were very good at insulating out the sound of the road. Double bed is 2 singles pushed together with no binder or mattress cover so very obviously 2 singles. Not helped by them being slightly different heights. Duvet was too warm for the weak air con. Pillows were non existent. Put in a disabled room because the hotel was full - bathroom great, unclear how a person in a wheelchair would get around the rest of the room because it's so tight."

Source: TrustYou Survey

Cynthia, Sun 13 October 2024

"The room that has been given to me was not the room that I booked and paid for. I booked a double room with a queen size bed and it was a small bed for only one person with a little tiny cover. I explained the situation at one of you at the reception and received the following answer: « as the hotel was full and I was alone, I was not given the expected room but a smaller one for you to be able to give two persons a double room, the manager knows it and this situation happens sometimes ». In addition to that it really seems like the room had not been used and cleaned for quite a long time because I found a lot of dust and dirty areas/things in the room. You will find below several pictures of the room showing: - the weird and dry liquid on the bottle of water - the yellow edges of the chair - the black marks on the curtain - the dust on the kettle and the tea tray - the marks on the mirror - the marks on the soap dish - the dirty shower grout - the holes on the little tiny blanket - the small bed - the dirt of the toilet push button."

Source: TrustYou Survey

Ines M., Fri 11 October 2024

"Cleanness of the room was excellent and having water and hot drinks was really pleasant. The brand of the hand wash, shower gel and shampoo was extremely amazing."

Source: TrustYou Survey

Samantha C., Sun 6 October 2024

"Location was not too bad, 15 min walk from the underground, however not much else open nearby and very quiet. The room was quite small for a twin. Two people means two suitcases and we both could not have our suitcases open at the same time. Beds needed extra pillows and another blanket to be comfortable. Water in room was free so a bonus. People at front desk were ok, but not super friendly. Overpriced but sufficient."

Source: TrustYou Survey

Unknown, Sun 6 October 2024

"Easy to get to, easy to check in, helpful staff on reception, comfortable, clean room and late checkout at 12 was fine."

Source: TrustYou Survey

Mikhail, Sat 28 September 2024

"well located , good stuff , comfortable rooms, good breakfast"

Source: TrustYou Survey

Xxx, Sat 21 September 2024

"Nothing particular. It is a pity that the restaurant was closed"

Source: TrustYou Survey

Anawat, Thu 19 September 2024

"Easy to check-in, rooms were cleaned and well maintained. Breakfast was well prepared."

Source: TrustYou Survey

Jens, Sun 15 September 2024

"nice location, fit for purpose, tiny rooms"

Source: TrustYou Survey

Pg I. V., Thu 12 September 2024

"Very bad entrance & lobby. Infact looks like a shady place. Staff is least interested in customer service. Housekeeping is poor. In all a lower priced property with even lower standards. Probably, the worst Mercure ever!"

Source: TrustYou Survey

Angelika K., Mon 9 September 2024

"Although located on a very busy road my room was lovely and quiet. The staff were all helpful and friendly. I would have like better pillows and a more substantial duvet. The tea and coffee provisions were unfortunately rather poor. Clearer information regarding room cleaning etc are needed, I.e. frequency etc"

Source: TrustYou Survey

Bunga, Sat 7 September 2024

"Good location and the stuff exp the guy at receptionist on that night was i check in is very nice"

Source: TrustYou Survey

Unknown, Wed 4 September 2024

"Great location and friendly staff. Nice and clean rooms."

Source: TrustYou Survey

Faris, Wed 4 September 2024

"I enjoyed my stay in the privilege club room. The hotel is well located and the reception staff is very helpful. I will definitely come again."

Source: TrustYou Survey

C., Mon 2 September 2024

"shower leaks; could have a mini fridge like others Mercure hotels"

Source: TrustYou Survey

Unknown, Sun 1 September 2024

"As always, very friendly and professional staff, good atmosphere and comfy room"

Source: TrustYou Survey

Unknown, Tue 27 August 2024

"Lovely welcome, great value, good sized room"

Source: TrustYou Survey

Tasos T., Wed 21 August 2024

"Excellent hotel on great location with excellent staff!!!"

Source: TrustYou Survey

S., Mon 19 August 2024

"Nice location, friendly staff and clean- keep up the good work! The online check in is so convenience."

Source: TrustYou Survey

Volha L., Mon 19 August 2024

"great location - few stations and you get center. helpful staff. as recommendation need to have wardrobe in the privilege room - will really help."

Source: TrustYou Survey

Lucrezia, Sun 18 August 2024

"The hotel is conveniently located nearby public transport and is very easy to move around the city from there. Good quality for the price we paid!"

Source: TrustYou Survey

Noname, Sat 17 August 2024

"I booked a "Deluxe room with double bed, courtyard", advocated as "More space to relax! Enjoy these spacious rooms, quietly located facing the courtyard. Free bottle of water on arrival, high quality beds, 32 inch flat screen TV, safe, shower and free wi-fi." Since the space was divided over two floors, it did not feel spacious at all. The bed was put away in a corner on the higher floor, just below the roof. On the sixth floor, "facing the courtyard" does not mean anything, as you do not experience a courtyard. I did not see one. The room was quite hot being just below the roof. I did not see airconditioning. I used the parking garage, which is so very narrow, that it took a long time to park the car. Once parked, I had to leave the car on the passenger side, as on the driver side there was no room to open the door. I would not book here again."

Source: TrustYou Survey

Philip, Fri 16 August 2024

"Very helpful and friendly service from the man on reception when we arrived and on the telephone about half an hour earlier."

Source: TrustYou Survey

L. S. H., Sat 10 August 2024

"Good location, clean room, good recognition to accor member Short walk to train station, room is clean. Accor member recognition , staff friendly and helpful. Good hotel"

Source: TrustYou Survey

Unknown, Tue 6 August 2024

"Room was fairly big. Bed and mattress very good. Just the bathroom was kinda small."

Source: TrustYou Survey

Brian T., Wed 24 July 2024

"Complained for several days regarding AC temp. Was told it was going to be address for several days."

Source: TrustYou Survey

Unknown, Mon 22 July 2024

"Location is good - close to Münchner Freiheit. Room was clean but a bit smelly (probaly coming from the carpet). As it was facing the street, it wasn't really an option to keep the window open over night due to the traffic noise."

Source: TrustYou Survey

Wsu, Mon 22 July 2024

"Clean quiet room. Toilet seat was broken and shower leaked."

Source: TrustYou Survey

Nr, Sun 21 July 2024

"I stayed here for 3 nights and generally enjoyed my stay (quiet room facing the courtyard, possibility to open the windows, clean room, plenty of outlets for charging devices, great location/ short walk to Münchner Freiheit underground station). I also really liked that there was more than one towel even though I had booked the room for one person only and there was a free bottle of sparkling water and coffee/ tea (kettle). Main points of criticism are that the WiFi was either extremely spotty or didn't work at all (i.e. I had to mostly use roaming to connect) and that the water pressure in the shower could have been stronger. Other than that, I would stay here again (decent value for money)."

Source: TrustYou Survey

Carlos, Wed 17 July 2024

"The room 604 is sold as a garden side room, more expensive, but is very badly situated on a corner and the noise of Leopoldstrasse, not satisfied with it"

Source: TrustYou Survey

Sarah D., Tue 2 July 2024

"Hotel clean and well kept. 1st Room ( standard ) was on the first floor right above reception and a garage door to the hotel parking . Noise of the garage door opening and closing at all times of the day and night kept waking me up during the night , along with the noise of the traffic of the busy road outside the hotel . After 3 nights of not sleeping well, I asked to be moved to a higher floor . The reception staff were very helpful and I was able to move to a room that was garden facing. The last two night of my stay were much better and the room was quiet. The breakfast had plenty of choice for all nationalities . The restaurant staff were very welcoming ."

Source: TrustYou Survey

Ally, Wed 19 June 2024

"When our booking.com accommodation we had planned to use for the opening weekend of Euro 2024 turned out not to exist, Mercure saved the day by giving us a room at a reasonable price for 4 days. I fully expected us to be wandering around Munich all night, as it was impossible to find anything reasonably priced online. Thank you!"

Source: TrustYou Survey

Unknown, Sun 2 June 2024

"Good stay. Whithin may expectations."

Source: TrustYou Survey

John, Thu 30 May 2024

"Very good stay, well located , really convenient for tourism, However: First good surprise was to have little personal card in room with one muffin, however adressed to …. another person… and we were two…. Little disappointing . Room space sufficient for two persons. Bed quality is good. Bathroom is modern and well equipped. No kettle. Just Nespresso coffee machine which I really appreciated but which makes tea lovers really frustrated. I guess it could be asked from reception but we did not. Should be in room by default . Parking lots extremely narrow. Cannot open doors when between cars or near to wall. Risk of damaging cars is high. Had to leave car by passager door. Service cleaning staff either not coming during whole day (had to ask at 16:30 (Sunday 26 may) for room to be cleaned which really does not seemed to be a concern for duty manager, or showing off by 17:00 without knocking (25 may) Happened two consecutive first days out of 4 nights stays. Managers cooperation varies depending on the person . Had to struggle with Sunday duty manager to convince him it was abnormal not to have rooms cleaned by 16:30. Except from this, which turned into daily reminders not to forget to clean room before we were leaving in the morning , all was ok. Building Air conditioning was yet not switched on despite temperature started to rise , however it was still acceptable. As a conclusion: good hotel with potential for improvement."

Source: TrustYou Survey

Jakob Z., Tue 28 May 2024

"staff is extremely nice and helpful rooms have some defects"

Source: TrustYou Survey

Ruzsyide, Tue 14 May 2024

"Room size is a bit small but just enough as I am alone for this stay."

Source: TrustYou Survey

R G., Sun 5 May 2024

"Attentive and helpful associates. Well appointed rooms."

Source: TrustYou Survey

Unknown, Fri 19 April 2024

"Mainly good stay with few minor complaints: - Room toilet didn't flush properly - Breakfast was bit expensive for what it had"

Source: TrustYou Survey

Amardeep, Sun 14 April 2024

"Good stay and good location. I was upgraded to a better room according to the staff at the reception but actually it was a very bad room. The light bulbs not working, hotel directly at the reception with little privacy even though I was upgraded. I will not book this hotel again."

Source: TrustYou Survey

Unknown, Sun 31 March 2024

"Room was good albeit a bit small, which was a surprise given that the costs were the same as during my last stay. As always, staff was excellent, very polite, friendly, welcoming, always ready to fulfill my needs. The only small thing I would suggest is to make sure that when a new guest comes into a room, that the bathroom supplies are not close to empty , e.g., shampoo, body wash, soap, so that one does not have to ask for a refill immediately, but has a couple of days of supply. That’d be more comforting, particularly if one would prefer to have the room not immediately serviced on the next day after arrival , but have a little bit of quiet time to get settled."

Source: TrustYou Survey

Happy C., Tue 26 March 2024

"Initially the room given was small but then changed rooms and it was good"

Source: TrustYou Survey

Justin, Wed 20 March 2024

"comfortible"

Source: TrustYou Survey

Unknown, Sun 11 February 2024

"Short stay, breakfast good. One thing I mentioned your reception is that the clothes cupboard was impossible to open properly which also meant I could not make use of the safe. I didn't wish to use strength to open up the cupboard as it already looked a bit damaged."

Source: TrustYou Survey

Unknown, Thu 4 January 2024

"The room set up with a small loft was great but what we found even better was the welcoming service at every corner, from the reception, the bar and at breakfast. The handy location (a stone’s throw from Münchner Freiheit) was a bonus. Definitely coming back again."

Source: TrustYou Survey

Unknown, Thu 21 December 2023

"I came late, and had two different rooms booked for two nights. The front desk employee made sure I could stay in the same room for both nights nevertheless. Everything else was effortless and without complaints."

Source: TrustYou Survey

Ricardo, Fri 15 December 2023

"Nice cosy rooms and ideally located however the roof maintenance work should be communicated to the customers at the time of booking. Also the front desk staff didn’t really come up with a customer orientated solution and seemed not too concerned when the issue was raised"

Source: TrustYou Survey

Jc, Sun 10 December 2023

"left my phone behind when i checked out; the staff were helpful enough to get my phone located and eventually sent out to me"

Source: TrustYou Survey

David K., Fri 8 December 2023

"Booked last minute as airport shut, allowed to check in early and had a great 2 nights there"

Source: TrustYou Survey

David, Fri 27 October 2023

"I was deeply disappointed to arrive at the hotel to find that it is covered in scaffolding. "Don't worry", the front desk clerk told me, "the construction will be finished in 6 months." Not helpful when only staying for two nights. When a hotel is under construction, this should be CLEARLY noted ahead of booking. Whilst the scaffolding and ensuing works was not much of a nuisance, I was awoken every morning with knocking and scraping from what sounded like the room next door. The hotel feels old and worn out. The carpet in the room was visibly filthy and smelt of dust. The hotel provided a complimentary bottle of water and a welcome snack on arrival, which was a welcome touch, but then the plate and empty bottle bottle wasn't cleared for the duration of the stay. Unfortunately that was my first and last Mecure hotel stay. I think the Ibis offers substantially better value vs quality."

Source: TrustYou Survey

Edyta, Thu 26 October 2023

"Hotel is very nice, friendly stuff, close to metro station."

Source: TrustYou Survey

Aleksandar I., Mon 23 October 2023

"Great hotel, team and extremely clean hotel."

Source: TrustYou Survey

Unknown, Sun 3 September 2023

"Guys at the reception are polite and helpful. Room was small but clean. Easy access to public transportation."

Source: TrustYou Survey

Unknown, Thu 31 August 2023

"Good location, clean comfortable rooms, easy access to buses and taxis etc"

Source: TrustYou Survey

Julie, Fri 25 August 2023

"helpful"

Source: TrustYou Survey

Shirley H., Tue 15 August 2023

"Room excellent. Breakfast very good."

Source: TrustYou Survey

Marcus, Sun 13 August 2023

"Placed next a bus and a metro station it is a convenient location not to expensive. The rooms are a bit old but it is clean. One issue the internet went down for two days for everyone in the hotel. Not very convenient for working. But staff was nice and helpful."

Source: TrustYou Survey

Graham, Fri 4 August 2023

"Good hotel in a great location. Cleaning staff are excellent as room was cleaned everyday to a high standard. Could do with a fridge in the room to keep milk/water as none provided."

Source: TrustYou Survey

Unknown, Thu 1 June 2023

"- The bathroom had hair when I arrived which made me lose confidence in the overall cleaning - I had to retrieve an ironing board from the welcome desk instead of one being available or brought to the room - The hotel is under construction and construction workers must have been smoking next to the air conditioning outside because the smell of cigarette smoke was in my room"

Source: TrustYou Survey

Anonym, Fri 26 May 2023

"Hotel is well located and the staff is nice - but is in need of renovation and the breakfast had no value for money"

Source: TrustYou Survey

Fth, Tue 23 May 2023

"Mostly ok, until i found other visitor get upgraded after complain the renovation. maybe because i am a little potato so nothing happened on me (i have no say a word about it when i check in......) Next time, i will speak it loud if i found it."

Source: TrustYou Survey

Chris, Mon 15 May 2023

"Really nice stay , beds are comfy and feels welcomed"

Source: TrustYou Survey

Derek, Wed 10 May 2023

"Just a Classic member so no upgrade of room. Therefore the basic room; not expansive. Good double bed, very good amount of storage. Though a chair, small table and a stool; would not suggest a place to sit and relax for any length of period. Bathroom small, but very functional. Walk in shower was good for a couple ;-) Cant say the breakfast buffet was great - but please understand that is personal preference (but cant deny a good selection for those that enjoy a continental buffet) Conveniently located just 10min walk from 2 metro stations, with tram stops only moments away - therefore just a few min away from Munich centre without the hustle & bustle of the city centre Would i stay again; yes.. but only for 2 or 3 nights (our trip was for 3 nights) unless had booked a bigger room [if such is available]"

Source: TrustYou Survey

Mustafa O. U., Wed 10 May 2023

"rooms are a little small."

Source: TrustYou Survey

Unknown, Fri 5 May 2023

"friendly stuff"

Source: TrustYou Survey

Fv, Tue 2 May 2023

"TOP, TOP, TOP!"

Source: TrustYou Survey

Rene R., Tue 11 April 2023

"I stayed exactly on night. I received an upgrade so the room was slightly bigger. Besides this everything was clean and functional. I think it was only recently modernized so everything was up to modern standards. Breakfast was totally okay. Especially for Schwabingen I would consider it a good catch."

Source: TrustYou Survey

Gillian W., Tue 11 April 2023

"Lovely hotel, very friendly staff Ideal location fantatsic selection of restaurants nearby and good travel links too"

Source: TrustYou Survey

Unknown, Wed 5 April 2023

"Price is good, room is good, reception is great"

Source: TrustYou Survey

Andreas, Mon 3 April 2023

"Construction works in the building were by far too loud to sleep in. No information about was given at any time - nice surprise!"

Source: TrustYou Survey