Pullman Munich

Fergie, Tue 23 April 2024

"I have stayed at the Pullman several times over the past (20) years. I stayed there even before it was known as the Pullman. It is a quiet comfortable place to stay that is on the Ubahn U2 line that can take you to Marienplatz (where the Glockenspiel/Rathaus is located) and around the corner from the Lufthansa Express Bus to/from the Munich airport."

Source: TrustYou Survey

Stefan B., Sat 20 April 2024

"Super Hotels"

Source: TrustYou Survey

Jason, Fri 19 April 2024

"1st room and a Broken AC. Room 204 I believe. Staff quickly moved me to another room. Next room has mold in the shower. Sorry. Room 416. Room was cleaned a few times. Also, lights flashing above the closet was worrisome at night. Couldn't see if it was the AC unit or some sort of WiFi network or cameras. Staff was friendly."

Source: TrustYou Survey

Alexandra, Sun 14 April 2024

"Once they get theor hand onnyour money, they will never let go :))"

Source: TrustYou Survey

Frank, Thu 11 April 2024

"Me go-to place every month in Munich, always happy to return"

Source: TrustYou Survey

Juraj, Thu 11 April 2024

"Excelent quite location, Superior rooms, tastefully"

Source: TrustYou Survey

Vaibhav S., Mon 8 April 2024

"Hi, I have wrote an email about this and have not received any response yet on it. I have been charged with more amount that what is invoiced for. Please check the email coming from va… dated - 4-April-2024 at 10:03 PM. thanks Vaibhav +16…"

Source: TrustYou Survey

Michael, Sun 31 March 2024

"Fantastic experience. Staff is no nice and cool and with the position as a plus. I've been impressed by the receptionists and the local Theo's bartenders: everyone is so nice there."

Source: TrustYou Survey

Simon M., Thu 28 March 2024

"Room was good, although request for ashtray on balcony was not met. I liked the included mini bar, this was a nice touch. Bed was comfortable and amenities in room as expected. Breakfast room was small and congested and breakfast offering compared to other hotels was limited. Parking was over priced. Aside from that stay was ok."

Source: TrustYou Survey

Unknown, Wed 27 March 2024

"Overall good hotel, only complain is found a tiny hair beneath the pillow."

Source: TrustYou Survey

Unknown, Wed 27 March 2024

"Good place and location. Had two chintzy envelopes of instant coffee in room. Asked for more. Next day they took it away. One packet of instant milk. Terrible."

Source: TrustYou Survey

Unknown, Tue 26 March 2024

"Nice, warm and professional"

Source: TrustYou Survey

Franz, Tue 26 March 2024

"Pullman Munich is one of my favorite hotels in Munich: very friendly staff, comfortable and large rooms and a very relaxing Spa area made my day."

Source: TrustYou Survey

Christoph, Mon 25 March 2024

"comfortable room, clean facility, friendly staff, GREAT breakfast, good connection with public transport"

Source: TrustYou Survey

David, Sat 23 March 2024

"Great location, Schwabing nearby. Nice room. Good value for money. Helpful staff. Nicely situated for airport bus."

Source: TrustYou Survey

Mb, Fri 22 March 2024

"Room updated to premium suite was super confortable, nice and quiet. I also had the dinner in the restaurant and it was perfect!"

Source: TrustYou Survey

Alexandra D., Sat 16 March 2024

"Our flight was cancelled last-minute, and as a Platinum Accor member I kindly asked for an exceptional free-of-charge cancellation of our stay. It made no difference that I was a returning customer, they still kept our almost 800 Eur for a 3-night stay that never happened. Nor will it ever happen :))"

Source: TrustYou Survey

Wayne S., Fri 15 March 2024

"We have stayed at the hotel several times and the welcome and service with your friendly staff is always the same standard."

Source: TrustYou Survey

Unknown, Thu 14 March 2024

"Very good location, the room was clean and had a very pleasant size. The front desk officer very friendly and helpful. The temperature in the room was only 18 degress and it took a lot of time to reach 22. There was no garbage bags in the trash."

Source: TrustYou Survey

P &. M. F. U., Wed 13 March 2024

"Nice room, good location."

Source: TrustYou Survey

S M., Mon 11 March 2024

"We found that the room was not the cleanest (see attached photos, garbage can, shower head holder, etc.). The biggest surprise for us was when we returned to the room on the first evening, we closed the curtains and what a surprise to see that it was simply impossible to close the curtains completely, I'll let you imagine from the attached photo the light in the room in the early morning... Someone came to check and offered us a new room... at 10.00 pm... my daughter had already fallen asleep and it was impossible to do this (the room offered was 474... the one next to the elevators, having travelled there for many years, these are the rooms to avoid and you know it better than I do...). When we returned on the second day, we were surprised to find that after leaving the room from 10:00 a.m. to 8:00 p.m... nothing had been done or repaired (I think we needed a step stool to solve the problem, a little strength to clip the plastic parts out of the rail or to change them, but above all courage and a sense of service... which at first sight is not the hallmark of this establishment!) When I returned on the second day, what a surprise it was that after leaving the room from 10:00 a.m. to 8:00 p.m... nothing had been done or repaired (I think I needed a step stool to solve the problem, a little strength to clip the plastic parts out of the track or to change them, but above all courage and a sense of service... which at first sight is not the hallmark of this establishment!) In order to gain in darkness for the next day, I decided to place a clamp on the upper part of the curtain... and when I moved the lamp connected to the mains... it blew the fuse, total darkness... I had to go back down to reception and wait for 25 minutes before someone could come and turn the power back on. Would we be running a safety risk? And if my daughter had touched that lamp, could she have been electrocuted? Not to mention that, for the price of the room, the coffee pods (carte d'or, not nespresso ;-) had not been replaced for the second day, a poor saving for guests who were already very dissatisfied... And it was only as we were leaving that we realized that the extra bed for our daughter had no undersheet, no protection, on a mattress that was more or less clean (see attached photos). For a so-called "top-of-the-range" hotel as you sell it on your website, it's a disgrace"

Source: TrustYou Survey

Unknown, Mon 11 March 2024

"Very friendly staff. All was as expected even in the details, a very rare user experience in this days, by the way. Please stay as you are!"

Source: TrustYou Survey

Tracey, Sun 10 March 2024

"Room very nice and clean. Had an issue with card being charged again on arrival despite pre payment. This was refunded on checkout."

Source: TrustYou Survey

Wesley A., Sun 3 March 2024

"Very pleasant"

Source: TrustYou Survey

Jk, Mon 26 February 2024

"It would be better if the hotel provides a new bottle of water everyday, not only on the arrival day."

Source: TrustYou Survey

Hanlie V. D. B., Mon 19 February 2024

"On check in I swiped my cheque card and the machine said the transaction was decline, but the money went off my account. I then swiped my credit card and a hold was placed on my credit card for the amount. So, I paid double. For a week while I stayed there I tried to sort out the double payment. When I checked out, I was told the hold and release of my credit card is not working and I had to go and draw money to pay the account. A few days after my checkout, after I mailed you, only then was the lock on my credit card released. We were several people that stayed at your hotel and we all had problems checking out. Some of us were over charged too. Your check in and check out is really bad! BMW has always been a loyal customer of Pullman, but we as employees of BMW did not have a good experience with our stay with you. Some of us received our 5 euro for rooms not cleaned and others did not. I had a table on my balcony, but no chair, so I could not even sit on my balcony."

Source: TrustYou Survey

Unknown, Sun 18 February 2024

"Hotel is in general good and well located. Room service should be improved: I stayed several days without soap in the shower because the dispenser was empty and never replaced, I had to go to the reception to get a new one. Service at the reception could be more friendly."

Source: TrustYou Survey

Justin, Sun 18 February 2024

"I was given a very good room."

Source: TrustYou Survey

Bonie W., Fri 16 February 2024

"Choice of fruits limited. Lacks daily water supplies, whether paid or complementary."

Source: TrustYou Survey

Unknown, Mon 12 February 2024

"Friendly welcome, upgrade, big modern clean room, welcome drink and friendly restaurant staff, all good as always!"

Source: TrustYou Survey

Mark F., Mon 12 February 2024

"Regular user recently, staff always helpful, rooms fine and a good location."

Source: TrustYou Survey

Anonymous, Sun 11 February 2024

"After a bad experience last year regarding blocking our monies twice, this issue was rectified and the reception was much bettwr tis time, this bkack lady was very very kind and assisted us kindly. On the negative, i used water glasses in the room and they were never cleaned."

Source: TrustYou Survey

Unknown, Wed 7 February 2024

"For two nights housekeeping failed to reattach the soap bottle by the sink and one bottle of the body soap was never replaced in the shower. Told the front office person when checking out. She didn't seem to care at all - not even an apology. I have stayed at the Pullman for over ten years but the past two years after Covid, the quality level across the board has deteriorated. Unfortunately, may start to look for another hotel to stay at when in Munich going forward. The only good thing about the Pullman is the location at this point..."

Source: TrustYou Survey

Thomas, Tue 30 January 2024

"- unfriendly check-in by a lady on Jan 21st in the evening (it was all very complicated and completely different to former check in process) - even when booking through BMW system, a non-BMW tariff was selected, which meant no breakfast was considered. First time in eight years this happened - the rest of the stuff was friendly as usual - not sure if I will book again with Pullman to avoid this kind of surprise"

Source: TrustYou Survey

David B., Sat 27 January 2024

"Daily failure by housekeeping to do their job. Mini bar not refilled until requested and even then still not done on some days. Sugar not replenished. Took 3 days to fix the coffee machine"

Source: TrustYou Survey

J.s., Mon 15 January 2024

"Well located, perfect stay"

Source: TrustYou Survey

Mohammed, Fri 12 January 2024

"This not the first time staying at this hotel and as usual everything was perfect the staff are very helpful and kind , the rooms are clean and comfortable the housekeeping are very good but some days not perfect but over all we had very good stay and if I come back I’m sure I will choose this hotel again."

Source: TrustYou Survey

Artem, Tue 26 December 2023

"Satisfied with my stay"

Source: TrustYou Survey

Paula S., Fri 22 December 2023

"We stayed 4 nights, two family rooms. The rooms are very nice and big, the hotel as well but the staff is not very friendly and we had issues with housekeeping topics every day"

Source: TrustYou Survey

Unknown, Thu 21 December 2023

"Lousy check in process and unhelpful staff."

Source: TrustYou Survey

Chris W., Sun 17 December 2023

"Very well organized, friendly staff, good location, perfect business hotel destination while in Munich."

Source: TrustYou Survey

Unknown, Sun 17 December 2023

"Nice hotel, well connected and friendly staff."

Source: TrustYou Survey

Pat, Wed 13 December 2023

"Thoroughly enjoyed the stay. Good facilities and room inclusions are a high standard."

Source: TrustYou Survey

Hyosu.k., Tue 12 December 2023

"Location is good. Bedding and rooms are good. Parking facilities are good. However, the unfortunate thing is, The spacing between tables in the breakfast restaurant was very narrow and it looked like a market, making it very inconvenient to use. There were two TVs, but they didn't come on. The light on the dressing table was blinking so I couldn't turn it on."

Source: TrustYou Survey

Jyrki J., Wed 6 December 2023

"Very pleased with all help and service. Staff is professional and helpfull. Special thanks to excellent duo at the Bar (Teemu and Mirfand). Premises in very good condition and clean."

Source: TrustYou Survey

David K., Mon 4 December 2023

"The Bar was good, the housekeeping was not great, the reception staff were rude. It’s a Pullman in name only more akin to a Novotel. I doubt this would be classified as a Pullman in France"

Source: TrustYou Survey

Paul, Wed 29 November 2023

"As usual, I was warmly greeted on my arrival for check-in and in a very professional manner. The hotel experience was perfect with regard to my room, cleanliness, breakfast and the Hotel Bar."

Source: TrustYou Survey

Unknown, Sun 26 November 2023

"business trip from 05. 11. to 18. 11. good stay."

Source: TrustYou Survey

Unknown, Mon 20 November 2023

"Good location and lovely clean room.. can’t say staff were very warm and welcoming which is usual for your hotels.."

Source: TrustYou Survey

Richard, Sun 5 November 2023

"Wanted to impress my wife during a romantic weekend however from our arrival we just got unfortunate issues. Poor welcome at the reception (being Platinum didn’t help to get any benefits). Nobody to assist at the Spa. The steam bath didn’t work the entire weekend (no technical support available). Our superior Suite didn’t have any warm water. Suite was changed but it took the hotel until 22h30 to organize the sofa bed for our child. The breakfast was ok but by far below any Pullman hotels in France! Our General stay was just ok but I felt disappointed as the hotel staff could not help much during the weekend. We had a good time in Munich fortunately! We will not come back."

Source: TrustYou Survey

Courtney A., Thu 28 September 2023

"Was promised a discount but none provided at check out - very disappointed"

Source: TrustYou Survey

Carolyn, Mon 18 September 2023

"The Pullman Munich was very comfortable, convenient, and well-appointed. I very much enjoyed my stay and will be glad to return in the future."

Source: TrustYou Survey

Magdalena, Fri 4 August 2023

"We spent 2 nights in Pullman Munich. The room was nice however a little bit noisy. We could hear taxi drivers all the time."

Source: TrustYou Survey

Unknown, Wed 2 August 2023

"I am regular customer of Pullman Munich and in the past have stayed here minimum 2 times a year when I visit Munich on business . This time I found that the service standards have fallen due to the following reasons 1) On checking in I found the iron in the room to have a panel missing with all wires exposed . This appliance posed a potential risk for an electric shock. So I called up reception and asked them to send me for a replacement iron. I had to call up 2 times before they finally sent me one after 4 hours. 2) On last day I asked the reception for an extension of just 1 hour . They refused it saying that the hotel was full and I had to check-out at 12 noon and that they could not grant me any extension. Considering that I am an Accor Silver member and that I already had spent 5 nights in the hotel during this stay I thought they could have easily accommodated my request and extended my check out time from 12 noon to 1 pm on the last day . However they refused to even grant me even 30 min of extension. I guess they are well within their right to refuse guests any extension of check out time . Similarly as a customer I have the choice not to stay at Pullman Munich again! I will choose a another hotel eg Marriott which is close by."

Source: TrustYou Survey

Unknown, Wed 2 August 2023

"On the plus side, very convenient location for those arriving from the airport and for travelling into the city on the Ubahn. Comfortable quiet room (except for taxi drivers chatting outside our window early in the morning!), well equipped. Comfortable beds. Very good breakfast with plenty of choice. On the negative side, we could not get the TV to function. In the end we decided that we didn’t require it so didn’t seek help; More annoying was the inability to provide a blanket. I had emailed the hotel before our arrival to find out if blankets are available. I was told that they are. We asked for one at check in but were told that housekeeping had left for the day. Next morning we requested a blanket via the front desk-it never arrived. This frankly is not good enough."

Source: TrustYou Survey

Unknown, Wed 2 August 2023

"Nice suite but poor service Room was not done/cleaned Despite three reminders no amenities, water … were brought to the suite Rain shower was not functioning"

Source: TrustYou Survey

Matt, Sun 30 July 2023

"We stayed for six days and had constantly issues with the housekeeping. From lack of availability of sheets and towels to poor cleaning standards, not refilling the toiletries. It is a nice hotel and the front line staff are polite and helpful but it is obvious that there’s endemic mismanagement."

Source: TrustYou Survey

Elspeth M., Fri 30 June 2023

"see above"

Source: TrustYou Survey

Oleksandr, Fri 30 June 2023

"If you have business trip, this hotel not for you! Administration couldn’t give an invoice when I left the hotel and said that they will send it on email. After 3 days nobody don’t answer on message, that I write every day and call 5 time in a day! No results!"

Source: TrustYou Survey

Unknown, Fri 30 June 2023

"I had a pleasant stay overall but it did get noise in the courtyard on some nights which was a bit of an annoyance. The hotel is well located within access to the public transport which make it very convenient for guests to travel and experience Munich. The rooms were clean and the cleaning staff is really good at what they do. Thanks for the pleasant stay, i always recommend the Pullman to anyone traveling to Munich."

Source: TrustYou Survey

Unknown, Tue 27 June 2023

"Reception staff where very patient whilst trying to book in a group of colleagues arriving in multiple cabs! The room was large and clean with plenty of choice for breakfast in the morning."

Source: TrustYou Survey

Unknown, Thu 22 June 2023

"from arrival till departure the stay was really good."

Source: TrustYou Survey

Unknown, Tue 20 June 2023

"Nice room, old European electric outlets should be disclosed so adapters can be packed. Air conditioning was very poor in room."

Source: TrustYou Survey

Pamela, Tue 20 June 2023

"overpriced, my bedroom would be cleaned up until 5 pm."

Source: TrustYou Survey

Unknown, Mon 19 June 2023

"Nice room, excellent service, good restaurant and good food."

Source: TrustYou Survey

Damian R., Sun 18 June 2023

"The 5th floor was luxurious and the room so comfortable."

Source: TrustYou Survey

A.s., Fri 2 June 2023

"First stay was good, a week later I had a booking for 7 days, I asked the receptionist to split my bill from my wife's bill because of my company's policy, she said she could not do it and ask the manager on duty, and she say the same. The stay before they could do it, so I don't understand. Both bookings were made the same way. I left and stayed in the Marriot hotel with no problems. None of the people were friendly, they don't even smile, I felt uncomfortable as if they don't want to help me."

Source: TrustYou Survey

Unknown, Sun 28 May 2023

"Service excellent. Breakfast superb and plentiful with good choice. I would prefer carpet in the bedroom. Bar food excellent too with great service."

Source: TrustYou Survey

Ed, Sun 28 May 2023

"Check-in was fast and fuss-free. I was upgraded to a higher level room as promised, the bar is a warm and inviting place to meet friends. Room cleanliness was excellent"

Source: TrustYou Survey

Paul S., Sat 27 May 2023

"All good disappointing i booked a room upgrade which you offered and approved but was not available when i checked in- why offer and not fulfil"

Source: TrustYou Survey

Unknown, Wed 24 May 2023

"Can improve on fruits available and better bedding options (firm pillows, blankets)"

Source: TrustYou Survey

Jeffrey C., Wed 24 May 2023

"generally good"

Source: TrustYou Survey

M.r, Mon 22 May 2023

"First visit since 2019 but overall a pleasant experience. Giving the occupancy rate for a very large show at the MOC, it would have been nice to see the bar open earlier in the day - though the service in the bar was exceptional as always. Where the stay was seriously let down was by Luca on the reception. I came to settle my bill hours before the check out time to avoid the rush. Apparently this wasn’t appreciated and I was told to come back later. I didn’t do that as it didn’t fit my my schedule, and I was treated extremely rudely. I don’t expect anything other than a bit of courtesy and manners but was given much less. Considering I had five rooms booked for staff, it’s definitely got me considering other options next year."

Source: TrustYou Survey

Bruno M., Sat 20 May 2023

"I had paid extra and received a written confirmation that I would stay on the ground floor overlooking the garden, and ended on the 4th floor due to lack of available ground floor room, disappointing, but pleasant stay nonetheless."

Source: TrustYou Survey

Ismail, Fri 19 May 2023

"The hotel is great due to it's location. The room I had was excellent in size and comfort and I have no complaints about that. The only thing that I was not happy about (hence the score of 9) was that on the day I was checking out, even though I had the do not disturb sign on the door, housekeeping kept on knocking the door for whatever reason"

Source: TrustYou Survey

Peter, Sat 6 May 2023

"No hot water. Passport missing from suitcase. No feedback from check on entrance with key."

Source: TrustYou Survey

Chris W., Sat 6 May 2023

"Once again, stay with Pullman was a very good experience. Well organised, professional team trained to satisfy business traveller. I'm frequently staying withPullman while visiting Munich. Highly recommended."

Source: TrustYou Survey

Gary, Wed 3 May 2023

"Great experience. The rooms were well maintained. The service was good and the food in the restaurant was excellent."

Source: TrustYou Survey