Adagio München City

Malcom M., Wed 3 April 2024

"The staff was great from the early checking to the final check out. The room had everything we needed except dishwashing soap. I would definitely stay here again."

Source: TrustYou Survey

Stephenie T., Mon 18 March 2024

"Great experience. Will go back again"

Source: TrustYou Survey

Andy T., Sun 17 March 2024

"The check-in was very quick and efficient since an email to confirm arrival time was sent out on the day prior to arrival. The room was spacious and clean."

Source: TrustYou Survey

Unknown, Sun 25 February 2024

"Overnight stay to attend an event at Theriesienwiese. Perfect location for it and reasonable walk to Marienplatz. Very helpful staff. Our room was nice, probably relatively recently renovated."

Source: TrustYou Survey

Unknown, Tue 20 February 2024

"This hotel is close to the central station. My room was nice and spacy, it even had a coffee machine. Only the (free, you can get a faster one for extra money) Wifi was a bit slow."

Source: TrustYou Survey

Leandro R., Tue 13 February 2024

"It was a very bad experience. The hotel is very old and when checking in they make you sign paper accepting fees in case of smoke... the whole hotel smells of cigarettes. AC is noise and the worst part is there was no breakfast on Feb 9th even if you were charged for that. The option the lady from the front desk gave me was to pick something and she would prepare it in the kitchen (wth????)."

Source: TrustYou Survey

Denis N., Wed 7 February 2024

"I gott super friendly check in and check out. Staff very service-minded, upgraded to amazing room and offered a very tasty breakfast! Recommends for stay in Munich. Great location as well. I am ACCOR ALL Plantinum member and missing my status points and nights after my stay. I sent reminded email to hotels email few times during the few weeks but still no reply. No good."

Source: TrustYou Survey

Cho, Sat 6 January 2024

"Very disappointed with how the hotel had handled smoke alarm incidents. Apparently this is not the first and definitely not the last time smoke alarm had been falsely triggered in this hotel. Multiple false triggering did not prompt and viable improvements or solution. Which meant guests will have to bear the full costs every time the alarm goes off (750euro). The suggestion to open windows and kitchen cooker extraction hood every time when you take a hot bath/ shower is ridiculous. Opening windows or turning on exhaust hood in kitchen meant this is a serious flaw in the air circulation. Imagine asking your guest to open the windows in winter when taking a hot shower. Therefore accor chain of hotels has lost my business and those of my associate's, as i have bear the full cost for their flawed air circulation, which I do not want others to fall into the same trap."

Source: TrustYou Survey

Unknown, Wed 27 December 2023

"Extremely friendly staff , especially front desk’s Daniel friendly and helpful."

Source: TrustYou Survey

Gordon S., Mon 25 December 2023

"Location, clean, quiet, helpful staff"

Source: TrustYou Survey

Nopdanai K., Sat 16 December 2023

"- Good location, not far from the main station. - Good stuff. - The room had a bit smell of food all the time. - Platinum member got no special in Accor in Europe!!!"

Source: TrustYou Survey

Unknown, Sun 10 December 2023

"A 5 minute walk to München HBF, 2 stops to Marienplatz. Room was relatively spacious and quiet for its central location. However cooking appliances such as the electric kettle were quite old. Took hot water from the dining area instead of using the utensils to boil water"

Source: TrustYou Survey

Dinesh P., Sat 9 December 2023

"It was pleasant surprise to get a upgrade to practically double room. Little more instructions in English in kitchen area are required."

Source: TrustYou Survey

Valerie H., Fri 8 December 2023

"We were satisfied with the size and setup of the apartment, the living room could be closed off to be a separate bedroom with privacy. Everything was clean, the bed and sofa bed were comfortable, and the bathroom was well-sized as well. Breakfast was expensive during weekends but it was good to have that option available if we couldn't go out for breakfast due to weather. The front desk staff were very helpful. Would definitely recommend it."

Source: TrustYou Survey

Stephanie, Fri 8 December 2023

"Well-located, friendly staff, nice facilities. Highly recommend this place!"

Source: TrustYou Survey

Ian, Thu 7 December 2023

"We have stayed in a number of Adagio aparthotels so have some grounds for comparison. From the moment we tried to enter the locked luggage door while Reception watched us stuggle, to check-in and eventually check out of this hotel, our experience left a lot to be desired. We had a one bedroom apartment that was degraded- a number of things did not work but the worst we discovered the following morning that the fridge had been turned off - to save power we were told by Reception. We were not advised of this on check-in anddid not notice when we arrived and put items in it having a very early start to the day and long journey. WE have never stayed anywhere where you need to turn the fridge on when you arrive. We tried to use the guest laundry and only one washing machine was working that got stuck on the spin cycle. The rooms are not serviced but when we asked Reception for tissues and clean towels she was very grumpy as though we were disturbing her peace.The place is very run down and does not meet Accor standards. The area is not the best - not that far from the old town but not the best part of town to be walking at night. There are lots of hotels and apartments in Central Munich and a better option would not be hard to find."

Source: TrustYou Survey

Neil S., Wed 6 December 2023

"Great staff service and good location. However, the bed was very uncomfortable and the pillows too soft."

Source: TrustYou Survey

Sabrina E., Sat 2 December 2023

"Central location, rooms are spacious, it’s clean and comfortable. Breakfast buffet is lovely, too"

Source: TrustYou Survey

Sara, Mon 13 November 2023

"Had a great stay with helpful staff. The hotel is located close to the hauptbahnhof and around 20 mins to the Rathaus etc. A few stains on the couch which brought the rating down a little. Would definitely stay again."

Source: TrustYou Survey

Dave A., Sun 12 November 2023

"Good stay, nice location near the train station."

Source: TrustYou Survey

Eveline, Mon 30 October 2023

"Good room for family and super location"

Source: TrustYou Survey

Unknown, Sun 29 October 2023

"The place are not too far from the main train station, we can reach in 6 minute walk. We could find many glocery store nearby. Although there was equipped kitchen but didn't have some important kitchenware in our room such as frying pan, flipper and knife. I saw evidence of previous misused plate instead of pan by someonr, may be because they could not find the trur frying pan. There was reception personel 24/7, so we could ask for kitchenware that missing and extra toilet paper. I think the good competition from other apartment is 24/7 reception."

Source: TrustYou Survey

Unknown, Thu 26 October 2023

"The whole hotel stinks - especially lifts, smelling of poo… room was dirty (literally DIRTY: dust flying all around), sheets were broken, air conditioning uncontrollable"

Source: TrustYou Survey

C. D., Wed 11 October 2023

"Clean comfortable, quiet room"

Source: TrustYou Survey

Unknown, Tue 10 October 2023

"I had a week of work in Munich, and booking anywhere proved challenging (Oktoberfest) - the Adagio was available, and I liked the room very much. Staff were excellent and friendly and helpful. Will stay again. Thank you."

Source: TrustYou Survey

Bastiaan, Sun 8 October 2023

"Bit the feeling of a cheap converted older building. Basically clean, but not what I am used from other Adagio's."

Source: TrustYou Survey

Lubor P., Fri 6 October 2023

"The hotel is well located, but didn’t look like what I was offered at booking. On top there were super many issues, missing cups at breakfast, burnt scrambled eggs, dirty carpets, etc. I understand what dynamic prices mean and I was ok to pay 400 eur but this was not worth it at all."

Source: TrustYou Survey

Melanie S., Thu 5 October 2023

"The kitchenette was useful, the staff helpful and we appreciated the air conditioning. You could walk to the old town in 10-15 minutes and the festival was closer"

Source: TrustYou Survey

C. K. F., Mon 2 October 2023

"kindly staffs"

Source: TrustYou Survey

Kirsch, Tue 26 September 2023

"I have checked in online and requested early check-in due to my flight arriving early in the morning. Arrived at the hotel around 10 a.m. and waited until a room was available to check in around 11 a.m."

Source: TrustYou Survey

Cp, Sat 16 September 2023

"Not my style prefer full service hotels."

Source: TrustYou Survey

Satisfied G., Sat 9 September 2023

"Overall good."

Source: TrustYou Survey

Iain, Tue 29 August 2023

"Fine"

Source: TrustYou Survey

Bibou, Thu 24 August 2023

"CONVINIENT AND CAUSY"

Source: TrustYou Survey

Unknown, Sun 20 August 2023

"Staff very friendly and helpful"

Source: TrustYou Survey

Gordon H., Mon 7 August 2023

"We loved our stay at the Adagio in Munich. The flat layout, rather than a hotel feel, was perfect with older boys with us. Five minutes to the main train station. Lovely couple of pubs just two minutes to your left as you leave at Theresienweise metro station."

Source: TrustYou Survey

Daniel D., Mon 7 August 2023

"Very bad experience coming from All Accor which usually is my preference when booking a hotel. I booked an apartment hotel in Munich for two weeks and traveled with my wife and 1 year old baby. On arrival at night the woman at the front desk received us shouting and very rude. They gave us a room which was not what I booked without a double bed nor a crib for my baby. Also the kitchen in the apartment didn’t have any kitchen utensils. After complaining for a long time, they decided to change us to another room the next day. They only provided one cleaning per week and even so, they didn’t clean it properly that we had to call them back for a second cleaning. Overall, very bad customer service. Every time we approach the personnel, they replied very rude. I won’t book anymore from AllAccor nor recommend it to anyone."

Source: TrustYou Survey

Jayhoe, Sat 5 August 2023

"Located in a not-so-pleasant end of town, and the rooms are old and smelly. I presume the floors are not mopped after each guest as it felt sticky. We felt itchy sleeping in those beds and woke up with red marks on our backs. Luckily we only stayed for a night. I wouldn't recommend staying here."

Source: TrustYou Survey

Sally, Thu 3 August 2023

"Very Good but the kitchen supplies where so little"

Source: TrustYou Survey

Jodie, Wed 26 July 2023

"The staff from check-in to check out were very helpful and interested in making our stay a pleasant one. The room was more spacious and comfortable than I thought it would be. Overall, we were very happy with our stay."

Source: TrustYou Survey

K., Tue 25 July 2023

"Was very bad"

Source: TrustYou Survey

Rezaul K., Sat 22 July 2023

"Terrible check in experience.. the spread between check out 11am and check in 3pm. Getting a 130pm check in was asking a lot. There’s no recognition of status and nor made to feel welcome or special. Staff were poorly trained and had indifferent attitude towards guest. Definitely will not stay in this property again."

Source: TrustYou Survey

Joseph, Sat 8 July 2023

"This is my third visit to Munich attending an international conference. I have stayed at two other locations before. Going forward, this hotel will always be my place to stay in Munich."

Source: TrustYou Survey

Tomo, Sat 8 July 2023

"The young Asian women staff was very helpful when I checked in and used the laundry. I was so happy with her support."

Source: TrustYou Survey

Harish T., Mon 3 July 2023

"it was all great, staff very co-operative and help to change the room."

Source: TrustYou Survey

Charlotte, Thu 8 June 2023

"The bathroom was dirty. The room is TINY!!! The air conditioning didn’t work - we asked and they said technicians are on holidays so check in with them tomorrow . Still nothing so we asked for a fan, that was also a mission to get. We’re going to charge us an “early check in” fee - got questioned as we checked out. Thank goodness didn’t pay for breakfast cos it was just cereal (when you have a kitchen studio already)"

Source: TrustYou Survey

Julius P., Tue 6 June 2023

"I was really upset when I entered the apartment as they showed sofa on the pictures when I was booking it. You can check on your pictures but there was no sofa at all."

Source: TrustYou Survey

Chaula T., Sun 4 June 2023

"It is my second stay in the property and I had the worst service ever! When I checked in , I was with a friend and 2 kids under the age of 6. I expected to be upgraded but since we understand since the property is full so it was inpossible. We decided to inspect the room first after checked in to a room. Then the reception sarcastacally said tgat “we will be catch by police if all of you stat ib the same roo “ We kept quiet. Being a gold member we understand the rules though we were shock by the threat! Then on the 2nd day, my friend and her kids decided to check out from the room. While I extended my stay. When I wanted to exted the lady receptionist said that “we are beyond full, we are minus 9” I told her that the room is available from the ALL apps. Then she replied it is impossible. When i booked and she received the code she couldnt say anything On the 3rd day when I wanted to request a late check out until 1 pm. She said it was impossible. I asked her to check first, she said that a gold member is normal, i should not ask for a privilege since there is a platinum member too. It was a shocking service, dont think I want to stay in the property ever again"

Source: TrustYou Survey

Shahin, Thu 18 May 2023

"Twice had surprise guest entering while i was staying in the room. One guest entered room while sleeping 12 am. Reception has said it was a mistake and thats all. Well, while sleeping with your wife and entering another man into bedroom is not acceptable mistake. Another guest entered during lunchtime. Reception was ok with it and blamed on the system. Its weird that network which runs Fairmont has still has such system."

Source: TrustYou Survey

Mc, Sun 14 May 2023

"Location is about 5 -10 mins walk to the Central Train Station. The lady at the reception was very helpful. The apartment is clean, a bit small for an apartment for 3 but functional. The only downside is that there is only one washer working and the dryer stopped before the time so we had to reload to complete the drying. After 2 hours, the clothes were still damp. We booked Adagio bec it had laundry facilities. So that was a bit of a downer as we spent all evening washing and drying clothes. Breakfast was good. Express checkout is also good."

Source: TrustYou Survey

Vijayletchumi, Tue 9 May 2023

"We worked in to the front desk for hotel reservations. We were there due to unforseen reasons, so a hotel was needed urgently as such we requested the front desk for help.We got the help on time to for our room request everything was smooth.All the staffs were very kind and helpful .Thanks again to the team."

Source: TrustYou Survey

Derek, Mon 1 May 2023

"Easy to check in and out, friendly staff, kitchenette. However, fold down bed was not able to retract and had to be left open as a bed."

Source: TrustYou Survey

Lindsay, Sat 29 April 2023

"Close to station and well located for accessing all key attractions. Kitchen was missing a few items (no bowls and limited knives) but stove top and microwave allowed me to cook basic meals. Could do with a do not disturb sign as had housekeeping knocking on door to see if I had left 3 hours before official check out"

Source: TrustYou Survey

Steve J., Tue 18 April 2023

"I would recommend this place to stay. Very easy from Munich Central station."

Source: TrustYou Survey

Sarah, Tue 11 April 2023

"Our room at Adagio Aparthotel Munich was great value and overall very nice. The staff were absolutely excellent - so friendly and welcoming, giving us a welcome drink and chocolate with a nice chat when checking in. Location is very close to the Munich Hauptbanhof so it's convenient for train travel. Not too far to walk to the main sights either. Some minor things that would have improved our stay would be to provide a hair dryer in the bathroom, and improve the curtains - the main curtain did not even cover the whole window so it was very bright in thw morning. Also the kitchen was very nice but there were no bowls for cereal, no toaster, and they gave us 2 coffee pods to use with the machine but one had been clearly damaged and didn't work. Overall these things did not detract from our stay and I would recommend the hotel based on the great value for money and wonderful staff."

Source: TrustYou Survey

Phil, Thu 30 March 2023

"A very friendly and professional check in by Isadora, and also Jasmine was als very professional and helpful Both take customer Service to a very high Level I also had the pleasure of meeting David the Manager many thanks for his excellent local knowledge"

Source: TrustYou Survey

Fd, Mon 27 March 2023

"Location is all this property has going for it. It’s a short walk to the Munich Hbf. My original room’s bed linen had not been replaced, there were hairs from the previous guest under and over the pillow."

Source: TrustYou Survey

Madhu, Mon 27 March 2023

"Very close to public transport and city center."

Source: TrustYou Survey

Salem A., Sat 25 March 2023

"I am staying for more than a week and may stay more in apartment room ,every thing is going OK, reception staff are very helpful and nice ,rooms are OK, only some dishes missing in kitchen, no room cleaning and make up program even if u ask for it .no discount is given for longer stay ,no customer satisfaction packages,room rates are more expensive than booking or other applications ."

Source: TrustYou Survey

Pj, Mon 20 March 2023

"not so impress with the service , it is apartment not aprat hotel. kitchen equipment is not fully ( one spoon with 2 forks , 3 Coffee capsules with 1 pod of cream but we are staying for 4 night ) no pan , no room cleaning in 4 days stay period . Not even explian about trash Welcome drink for platinum need to request for."

Source: TrustYou Survey

C., Sun 19 March 2023

"The hotel is close to the station and the center. We were well received. However, three things are to be noted the first is the curtains which are not dark and the light enters easily in the room. The second is we didn't have a shampoo or gel hand ... The third is on we were stuck in the elevator for at least 20 min when we left, we didn't even get a pardon or anything."

Source: TrustYou Survey

Iftikhar U., Wed 1 March 2023

"Good stay. No complaints"

Source: TrustYou Survey

John H., Wed 1 March 2023

"Very convenient location with friendly and helpful staff, clean and well maintained facilities and a very comfortable bed."

Source: TrustYou Survey

Smith, Tue 28 February 2023

"Duty room. The difference number of people’s room was made. The system is not good. The dishes and pans are sooooo dirty. The pot is too dirty too use because inside the pot there is wothe that the last people used!!!!!!"

Source: TrustYou Survey

Stacey K., Mon 27 February 2023

"I was hesitant staying with some of the recent reviews however was pleasantly surprised for the entire experience, from checkin to checkout. I paid for early check in when booking, on arrival even earlier the room was ready and checked in easily and straight away. Booked the 1 bed apartment, yes it’s small but it is Europe, yes it’s a little worn but it had a good (albeit tiny) kitchen, large fridge, bed was very comfortable, bathroom good size with great water pressure, felt very safe and cosey. Lounge area (sofa bed)can be blocked off from kitchen and made into separate room, so good for families with kids. Location is fantastic, walked daily everywhere including tourist sites, Lidl very close so we could buy some things to cook. Staff very friendly, no daily room service which is normal for this level hotel but what ever we needed we just got from reception very easily. If you are after an apartment with good facilities, great location and friendly service this is for you. If you are wanting luxury 5 star room service etc. pay the extra somewhere else. All in all, I would definitely stay again, great basic little city central apartment."

Source: TrustYou Survey

A., Mon 27 February 2023

"clean and convenient place to stay with a family. just a bad experience regarding early check in option. Indeed, I paid for this option but when we show up with my family before noon, they room was not ready. Accor is supposed to refound my credit card (it was prepayment) but so far nothing for the moment."

Source: TrustYou Survey

Daniel, Tue 21 February 2023

"I had a booking at another hotel of the Accor group (Ibis München City) which was 40% cheaper than this. Because I would be spending more time south of the station, I switched to this Adagio, and paid the option with breakfast included (it was more than €15 for that breakfast). The room itself was okay, but the breakfast was worse than a 1-star rating shared hostel. My first shock: no orange juice. Bottles were not available on the table, but instead hidden on the lowest drawer of the fridge (get it yourself!). Cold drinks were only 3: milk, mango juice and some other I didn't dare to try. Only two types of bread were available, one of cheese, one of salami, and another type of ham. No cornflakes either. Everything could fit on 2 VERY SMALL tables. I thought the Adagio brand was supposed to be superior to the Ibis. I I paid for more, but got a lot less."

Source: TrustYou Survey

David, Tue 21 February 2023

"Quiet room, clean and well located"

Source: TrustYou Survey