Mercure Hotel München Altstadt

Victor M., Thu 12 December 2024

"We have visited Munich twice and this time we wanted to try the Mercure and are glad that we did. The staff were very nice, the rooms were clean and the location is very close to the old town."

Source: TrustYou Survey

Vicki S., Wed 11 December 2024

"From check in to check out I was made to feel like a welcome and valued guest. Everything was explained to me at check in, right down to the free minibar drinks. Staff were all professional but friendly and courteous."

Source: TrustYou Survey

Unknown, Wed 11 December 2024

"Staff were so friendly and helpful. Great to have mini bar and breakfast included."

Source: TrustYou Survey

Unknown, Wed 11 December 2024

"Front desk staff for terrific, Room was small but cozy. Breakfast was to die for."

Source: TrustYou Survey

Tourist., Wed 11 December 2024

"Location 5 stars, just like the breakfast. However the toilet bowl in room number 112 requires special attention. There is a strong smell of urine."

Source: TrustYou Survey

Phill S., Tue 10 December 2024

"The location is perfect - facilities are good, the staff excellent and the breakfast brilliant - Will definitely go back there."

Source: TrustYou Survey

Rob B., Tue 10 December 2024

"Great location with so many Christmas Markets nearby yet quiet for peaceful sleep. Great breakfast each morning."

Source: TrustYou Survey

K H., Mon 9 December 2024

"We stayed 2 nights. I was surprised how close to the markets and the Marienplatz. Easily walkable. The staff were kind, the amenities were very nice. We woke our first morning to find chocolate santas by our door! The breakfast room was well appointed, casual and modern with simplistic decor...gorgeous and comfortable."

Source: TrustYou Survey

Brian, Sun 8 December 2024

"VERY BASIC room in a VERY BASIC hotel in a FANTASTIC LOCATION. Zero amenities- hotel room with built in bench and cheap towels and bedding reminded me of my dorm 40 years ago when in college. Room comes with adequate breakfast. Bills itself as a 3 star hotel - I would say 2 star. Clean and in Great location right next to all the action."

Source: TrustYou Survey

Magen, Fri 22 November 2024

"Nice breakfast options, good walkable location, nice room (I chose the two room suite). Comfortable bed and pillows."

Source: TrustYou Survey

Gary B., Sun 17 November 2024

"Great quiet and convenient location. 5min walk to S train!"

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Mary, Thu 14 November 2024

"All front desk staff we encountered were extremely friendly and helpful. The room was very clean, and the bed was very comfortable. The breakfast was fantastic!"

Source: TrustYou Survey

B. A., Wed 13 November 2024

"good breakfest"

Source: TrustYou Survey

Graham H., Tue 12 November 2024

"All of the team were helpful and friendly and the buffet breakfast was really good with a variety of hot and cold options. They also put a few freebies in the minibar which is a nice touch."

Source: TrustYou Survey

Unknown, Mon 11 November 2024

"Great stay. Wonderful staff. The room was a little cold."

Source: TrustYou Survey

Carlo, Sat 9 November 2024

"Overall the hotel was ok, but I had the impression that this hotel is below the normal standard of Mercure hotels."

Source: TrustYou Survey

Jacqui, Fri 8 November 2024

"We very much enjoyed our stay at Mercure Hotel Muenchen Altstadt! All the staff from housekeeping to Front desk were so friendly and helpful. The Buffet breakfast was delicious and the variety was fit for a king. we especially enjoyed the freshly squeezed orange juice and weisswurst! Our rooms were spacious, very clean and lacked nothing. It all made for a perfect stay. Will definitely be back!"

Source: TrustYou Survey

Stuart W., Thu 7 November 2024

"I have used the hotel a few times for three days business trips. Breakfast is really good, beds very comfy, and the shower is amazing! The staff are so friendly .My only wish is for coffee in the room - I dont drink tea!"

Source: TrustYou Survey

R. F., Wed 6 November 2024

"We stayed in a double room for three nights. The hotel location is excellent- it’s just a stone’s throw to Marienplatz, U-Bahn and S-Bahn station which connects directly to the airport and it’s right in the main shopping area with many eateries around. Other attractions like the Deutsches Museum, English Garden and the Residenz are in walking distance. Hauptbahnhof München is just a 14-minute walk away. Breakfast was good. Complimentary self-service coffee, hot chocolate and water was available all day in the breakfast serving area. Complimentary drinks were stocked inside the fridge in hotel room every day. The room was clean, bed was comfortable. There’s an individual temperature control inside our room. We felt safe in the area around the hotel."

Source: TrustYou Survey

May, Tue 5 November 2024

"Fantastic location and great breakfast! Rooms are small but with good sound proof . Perfect to explore Old Town Munich. Walked to everywhere . Would stay here again next time!"

Source: TrustYou Survey

Nana, Tue 5 November 2024

"Booking was very easy. Every time I sent a message to the hotel they responded promptly and always gave me exactly the informtion I requested. Everyone at the hotel was courteous, helpful and friendly. The breakfast was wonderful. Great selection whether you wanted a sweet breakfast, a US bacon and eggs breakfast or a British breakfast with beans and mushrooms. Overall, an excellent experience."

Source: TrustYou Survey

John K., Sun 3 November 2024

"All around great experience. The room was first class; the staff very supportive and the breakfast service was special."

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Sally, Sun 3 November 2024

"Our room was clean, comfortable, quiet, and a very short walk to the central area. The breakfast buffet was excellent - one of the best during our travels."

Source: TrustYou Survey

Regina, Sat 2 November 2024

"Everything was just great. Helpful staff at reception.High standard of cleanliness. Excellent location..Breakfast was really good. Every convenience and comfort for guests."

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Peter, Sat 2 November 2024

"Great location for tourism in Munich. Very central but on a quiet side street. Rooms austerly decorated, but very clean and quite well equipped. Beds comfortable. Excellent breakfast. Staff friendly."

Source: TrustYou Survey

Valentina S., Thu 31 October 2024

"I spent three night S in this hotel in mid October. Everything was perfect. Nothing fancy but clean, extremely well located, great breakfast. My only complaint is that the pull ies are very, very soft. Without a doubt I will be staying here when in Munich."

Source: TrustYou Survey

Unknown, Thu 31 October 2024

"Breakfast was excellent, and the bed was very comfortable. The only thing I would recommend is to upgrade towels as it was too thin. Also the toilet paper was a bit rough. Very clean and very good experience though."

Source: TrustYou Survey

Phillippa, Thu 31 October 2024

"My mother Phillippa stayed and was blown away by the wonderful service, perfect rooms and the amazing staff - thank you to everyone!"

Source: TrustYou Survey

Carl H., Wed 30 October 2024

"On checking out, I'm not sure that my membership account was credited with the stay: 26… 0."

Source: TrustYou Survey

Gabrielle G., Tue 29 October 2024

"The staff are amazing."

Source: TrustYou Survey

Elizabeth L., Sun 27 October 2024

"Location and wonderful amenities. Check in and out was quick and easy. Lovely breakfast buffet and so nice that they allow guests to get coffee throughout the day is wonderful. Complimentary mini bar was very nice."

Source: TrustYou Survey

Cherie M., Sat 26 October 2024

"Absolutely the best hotel we have ever stayed in. Staff met all of our needs and were very accommodating. Hands down the best hotel breakfast we have ever seen."

Source: TrustYou Survey

Unknown, Fri 25 October 2024

"Overall, very happy with my stay. Only complaint was thumping guests above that was annoying. But not majorly disruptive. Also would appreciate shelf by sink and in shower for personal toiletries."

Source: TrustYou Survey

Unknown, Wed 23 October 2024

"Lots of stairs making it impossible for strollers with baby to navigate. I have asked for additional bedding for baby but was able to get just a blanked available in the closed. It worked. There was nobody to help with caring stuff. I have asked from the kitchen a spunge to clean the bottle for the baby but they replay they do not have extra. It was Sunday and I could not buy any. On the positive side location is perfect, it was super clean."

Source: TrustYou Survey

David, Wed 23 October 2024

"Great location, room is pretty standard for it's category however... The room is street level, people walking past on the street can literally see right into your room and The curtains are white and not black out. Because of this the room is completely light during the day and by night it's pretty bright. You see the white front lights and the rear red lights of cars as they drive past on the road. You even wonder if a car will come through the window at night..."

Source: TrustYou Survey

Unknown, Sun 20 October 2024

"We enjoyed our stay at your hotel. The location was wonderful as we could easily access the Marienplatz, transportation, restaurants very easily by walking. The breakfast staff was wonderful! They were contantly replacing food items as they were depleted, cleaning tables and very helpful. The breakfast was plentiful and delicious! We had the comfort double room amd it was comfortable. Our only issue was the angled ceilings. We were constantly bumping our heads until we adapted by “ducking” our heads to avoid a collision! We tried to change rooms but we needed to wait 3 days for an available room, which we u derstood, but just opted to stay where we were. The other issue were the pillow cases; the pillows were very slippery so the cases opening on the longer side, kept sliding off and we would be sleeping on the bare pillow. The other issue, again for us, were the 2 separate coverlets. We tend to toss and turn and our covers would be pulled up so our feet were uncovered or our backs were incovered. We would wake ip feeling chilled as the smaller covers were off of us. Again, these were our issues, not necessarily a problem for anyone else. The water pressure in the shower was great and the water nice and hot. Our other thingwe really enjoyed was how quiet the hotel was. We very rarely even heard a door close of the neiboring rooms. We enjoyed the quiet in the evening. All in all, it was a very positive experience. Thank you! We enjoyed our time in Munich."

Source: TrustYou Survey

Carl, Thu 17 October 2024

"Our second stay here. Rooms are well maintained and the location is very good for tourist sights. Most importantly, the staff is very nice, helpful, and pleasant! The only downside is, just like all hotels in Europe, depending on the year you might find the rooms too warm (air con is off now). Window opens for cooling but if there is a “party” down below, you will be part of it. Overall a very nice place."

Source: TrustYou Survey

Jk, Sun 13 October 2024

"Very close to Altatdt - breweries , restaurants , shopping and 7-10 minutes by taxi to oktoberfest, good rooms, service, advise etc"

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Km, Sun 13 October 2024

"We stayed while visiting for Oktoberfest. Location is ideal, very central with good transport links. Hotel itself is clean, comfortable and welcoming. Breakfast was delicious. Would recommend!"

Source: TrustYou Survey

Ryan, Fri 11 October 2024

"Our stay at Mercure Hotel Muenchen Altstadt was wonderful. The location was right in the old town area while still being tucked away in a quiet side street allowing for peaceful nights sleep. The staff was friendly and helpful, the room was spacious and modern, and the included breakfast buffet was huge. It placed us just 20 minutes walk from everything we wanted to see while also being a close walk to the main train station. I highly recommend the hotel for your next stay in Munich."

Source: TrustYou Survey

Unknown, Wed 9 October 2024

"10 out of 10!!! Wonderful. Excellent staff"

Source: TrustYou Survey

Yana, Tue 8 October 2024

"Very good location, comfortable room, friendly and helpful staff"

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Chantal F. C., Sun 6 October 2024

"Stylish and comfortable rooms. AMAZING location. Great breakfast service. And the staff so lovely and helpful. Apples available at reception. Just an all-around great experience! Thank you!"

Source: TrustYou Survey

Dušan B., Sat 5 October 2024

"Nice and clean rooms, friendly staff, very nice breakfast."

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Bob, Sat 5 October 2024

"Good location in old town. Hotel front desk was very helpful with answering questions. Loved the breakfast and minibar in room."

Source: TrustYou Survey

Unknown, Thu 3 October 2024

"Staff was friendly and helpful. Room was clean and comfortable. Breakfast was good. Complimentary beer was a nice touch."

Source: TrustYou Survey

Jim H., Tue 1 October 2024

"Great hotel!"

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Brian M., Tue 1 October 2024

"This was our second time using a Mercure property (first was in Porto last year which was also great). We have been impressed with the quality of the front-desk staff...so helpful and pleasant. We also liked the modern room decor and high-quality full breakfast (which including lactose-free milk - yay!). We will always start with a Mercure search on future trips. (Only negative was the poor pillow quality...seriously.)"

Source: TrustYou Survey

Leslie M., Mon 30 September 2024

"If you're looking for a place to stay with visiting Munich and/or Oktoberfest, look no further! This place had good size rooms, great breakfast + beverage selection, and easy walking distance to restaurants, bars, and main tourist attractions. We felt very safe and could walk around at night to visit different establishments, and enjoyed that even though we were close to those places the hotel was on a quiet street so we could get some much needed rest. The staff were very friendly and helpful, especially if we needed a recommendation. I will absolutely be staying here during my next trip!"

Source: TrustYou Survey

Unknown, Mon 30 September 2024

"Great location. Just not very sound proof"

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Felix A. S. F. S., Sat 28 September 2024

"your staff is super. f. cleaning lady to breakfast staff to receptionist a. front desk, everyone was helpful. even after a 12 hour flight with no guarantee of a early check-in, the lady helped look for a room so we could check in early."

Source: TrustYou Survey

Ashley O., Sat 28 September 2024

"Great stay! Amazing location. Kind and helpful staff. Breakfast was delicious."

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Unknown, Thu 26 September 2024

"Hotel personal are very friendly and the location of the hotel is really good within the city center. Due to this reason, parking is a bit difficult and it's advisable to drop off the luggage first at the hotel before parking, since the garage is reachable after ~7 mins walking."

Source: TrustYou Survey

Nl, Wed 25 September 2024

"The staffs are friendly and very helpful. The location of the hotel very close to S-Bahn directly to Airport. Center of the city you can reach old town in 5 mins. Breakfast is good, but the space is a bit small. Some time is very couldy when a lot of guests want to have breakfast same time. I would recommend this hotel and will be back again."

Source: TrustYou Survey

Ardy, Wed 25 September 2024

"4 ladies had 2 rooms fir 2 nights. Easy walking distance to all of old town area. We all felt safe. Breakfast was wonderful, one thought scrambled eggs were some on the best they’ve eaten. Access to coffees, teas and water 24/7 was a great touch. Room with 2 twins were small but comfy beds and clean. Would stay here again if in Munich"

Source: TrustYou Survey

Philip G., Mon 23 September 2024

"Room is small, but so what - everything else was outstanding. Breakfast was over the top, staff was wonderful, room and bathroom were squeaky clean and modern. Quiet location but very close to Marienplatz. Would stay there again."

Source: TrustYou Survey

C.a.s, Mon 23 September 2024

"The room was pleasant and clean. The staff were excellent (front desk, restaurant & house keeeping). Very good selection at breakfast."

Source: TrustYou Survey

Unknown, Sun 22 September 2024

"Everything very good. The only improvement would be to have the reception better able to inform about tourist information to enjoy and get around mjnich. The munich card and similar for example, the sort of information a concierge would give in some hotels"

Source: TrustYou Survey

Steve, Sat 21 September 2024

"Well located slightly off Marienplatz. Quiet spacious room. Friendly staff. Great breakfast"

Source: TrustYou Survey

David, Fri 20 September 2024

"Excellent hotel in the ideal location. Closely situated to Marienplatz, the tourist sights and many restaurants. Hotel staff very welcoming and helpful, Pleasant quiet room with comfy beds and superb shower. Good buffet breakfast and free coffee throughout the day."

Source: TrustYou Survey

Helen J., Tue 17 September 2024

"I stayed with family so we had 2 adjacent rooms in September 2024. The bed was comfortable and the room kept very clean. We really liked the free mini bar and coffees throughout the day. Breakfast was very good with lots of choice and we found space to sit easily every day of our stay."

Source: TrustYou Survey

Cüneyt Z., Sun 15 September 2024

"Perfect location, clean, and friendly staff"

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Gopal S., Sat 14 September 2024

"We had an awesome time at Mercure Altstadt. The staff was very friendly and helpful. The breakfast was delicious and had a great variety. Having free bikes at the hotel was a nice touch. Only wish there were a few more and folks returned their key at the end of each day or when the bikes we not being used."

Source: TrustYou Survey

Lisa C., Thu 12 September 2024

"Very nice room, great breakfast, room amenities , coffee bar accessible. All perfect ,"

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Harry, Wed 11 September 2024

"This hotel is good value. The staff are welcoming and helpful in all areas. The breakfast is well presented with good choices. Of course the real bonus is the location, right in the heart of Munich. My only reservation is that the rooms, while spotlessly clean, feel somewhat spartan in the decor. Having said that I have no hesitation in recommending this hotel and would stay here again."

Source: TrustYou Survey

Unknown, Wed 11 September 2024

"I loved my stay."

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Unknown, Sun 8 September 2024

"Good location, quiet room, space for bags, very good breakfast."

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Julie, Sun 1 September 2024

"Great location, nice room and breakfast"

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Vbalf, Sat 31 August 2024

"Really enjoyed our stay here. The hotel is in a great location - very central yet tucked in a quiet side street. Lovely breakfast and great that the space is free throughout the day with free teas and coffee and snacks. Room was comfortable and clean."

Source: TrustYou Survey

Gilberto M., Fri 30 August 2024

"Our experience at the Muenchen Altstadt Mercure Hotel was awesome! Room is modern and clean, breakfast was great, staff was kind and helpful. Location is great! A few blocks from Marienplatz (which is not only a great touristical attraction but it also includes a large station that interconnects several U-bahn, S-bahn and tram lines). If not enough, hotel is also two or three blocks away from the main shopping street in downtown, home to lots of restaurants, bier and weinstubes, souvenir and large shopping malls/dept stores."

Source: TrustYou Survey

Kevin, Sun 25 August 2024

"Hotel is in a great location just off the Marienplatz. This was my second stay here due to this. Room was clean and comfortable. Breakfast room was nicely laid out and plenty of choice. Staff were helpful. Only downside was cost ! A huge price to pay considering that there is no bar, restaurant or recreational facilities, unlike many other nearby hotels for a similar price. That said i would still recommend the Mercure for, as mentioned, its central location and accessibility."

Source: TrustYou Survey

Thomas L., Sun 25 August 2024

"The rooms were adequate, the breakfast was fabulous and the front desk staff was as helpful as any I’ve ever been with, and it was a pleasant stay"

Source: TrustYou Survey

Tom, Sat 24 August 2024

"Small older room but with pleasant beds. Location of hotel is perfect."

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Chris H., Sat 24 August 2024

"The room was very clean and comfortable. I really like the wood-centric design. The breakfast buffet was a welcome treat, too. The hotel was convenient to all the Old Town locations we wanted to visit. We would definitely stay there again."

Source: TrustYou Survey

Caio, Thu 22 August 2024

"The location is perfect, close to everything. The rooms are big and comfortable. The breakfast is very good and the staff is very nice. I recommend this hotel in Munich!"

Source: TrustYou Survey

Hk, Mon 19 August 2024

"Service was fine. Rooms too dark. Breakfast excellent. No convenient possibility for smokers."

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Dr M. P., Fri 16 August 2024

"Excellent. Great location. Excellent breakfast. Nice quiet street. Excellent staff"

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Traveller, Tue 13 August 2024

"Great location with really friendly and courteous staff."

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Bj, Tue 13 August 2024

"Standard room is very small. There was some noise inside of the room which I have tried to identify with no luck. As the result found not sleep after 2:30am. The room safe didn’t work. There is no bar at the hotel."

Source: TrustYou Survey

Siobhan, Thu 8 August 2024

"Comfortable rooms and excellent service all within an easy walk to the sites in the heart of old town Munich. I must specifically note that the front desk staff (Angelica and Sabrina in particular) were very helpful for me since my luggage had been lost in my connection to getting to Munich. They spent the time with me calling various numbers trying to help me get answers, which was well above their duties. I very much appreciate everything they did for me, and their kindness in listening to me. The breakfast buffet had many tasty hot and cold choices, and specifically I enjoyed the full-sized pretzels. It was a nice touch to have coffee, tea, and water avaliable any time of day from the breakfast room."

Source: TrustYou Survey