Hotel Novotel München Messe

Anonymous, Mon 15 April 2024

"I was lucky enough that the room was ready early so I did not need to wait. The room was nice and airy with a lot of plugs that can be used to charge electrical devices. Choice at breakfast was vast and really tatsty"

Source: TrustYou Survey

Unknown, Sat 13 April 2024

"Pleasant room, good breakfast. Helfpul staff"

Source: TrustYou Survey

Amir, Mon 8 April 2024

"Thanks for the welcome and good Morining breakfast"

Source: TrustYou Survey

Unknown, Sun 7 April 2024

"Cleaning could be improved. Parking quite expesive."

Source: TrustYou Survey

Lh, Tue 26 March 2024

"Online check in was efficient , staff were helpful , breakfast was good."

Source: TrustYou Survey

Unknown, Wed 20 March 2024

"The staff of the hotel are very nice, welcoming, helping, and always with a smile. The hotel is very clean. The food in the hotel is very good."

Source: TrustYou Survey

Stephane E., Thu 14 March 2024

"Not only it is perfectly located, there is also à great team on board. Efficient, helping and always à smile or à kind word"

Source: TrustYou Survey

Herve, Sat 9 March 2024

"An excellent stay, attention to detail and great reactivity from staff, from reception to housekeeping and restaurant."

Source: TrustYou Survey

Sn, Wed 28 February 2024

"Location is good, you can many options of eateries nearby and close to the main fair"

Source: TrustYou Survey

Unknown, Sat 10 February 2024

"Excellent Location and extremely helpful staff. Thank you for making my stay and checkin smooth."

Source: TrustYou Survey

K, Fri 26 January 2024

"there was very loud music all over the night - I could not sleep. at 1.30AM I moved to the reception and was able to change the room to a silent one. the important customer meeting in the morning was rescued because I had some hours of sleep - thanks to Novotel!"

Source: TrustYou Survey

Marko M., Sun 31 December 2023

"All was good."

Source: TrustYou Survey

Jeff, Thu 28 December 2023

"Always reliably welcoming and helpful. Good facilities and convenient to travel in to Munich centre if wished."

Source: TrustYou Survey

Hyosu.k., Tue 12 December 2023

"Supermarkets, shopping malls, and restaurants are concentrated here. Parking is also convenient."

Source: TrustYou Survey

Dicky, Sun 10 December 2023

"Great"

Source: TrustYou Survey

Usama Z., Sun 10 December 2023

"it's not my first time at Novotel Messe , but this time specially will be kept in my memory because of the extreme weather , almost no transportation working except under ground for three days , so I've to convince that the hotel staff were very very helpful and supportive , every one specially the front office thank you very much Novotel Messe team , you have made our accommodation perfect"

Source: TrustYou Survey

Timothy P., Thu 7 December 2023

"Strategic location and excellent service"

Source: TrustYou Survey

Oleg, Thu 30 November 2023

"It was very positive, I search the room afternoon, and Lady at Reception found the room for me, for this night. Thank you."

Source: TrustYou Survey

Unknown, Sun 26 November 2023

"good"

Source: TrustYou Survey

Yyl, Sun 19 November 2023

"The hotel is just next to the metro station and on the other side a big shopping mall with various of shops and restaurants! The staff in the hotel are friendly!"

Source: TrustYou Survey

Lisa, Mon 13 November 2023

"The hotel is conveniently located and the staff is friendly and helpful. However the room was filthy, particularly the bathroom. The door hadn't been cleaned, there were fingerprints and splashes all over. There was also a pink liquid on the side of the sink. I asked the front desk to notify housekeeping that I wasn't satistified with the cleaniness of the bathroom and that it needed to be addressed. However, when I returned back, the same filth remained."

Source: TrustYou Survey

Marko M., Mon 13 November 2023

"Tgis room needs to be reconstructed asap!!"

Source: TrustYou Survey

Rocco, Sat 11 November 2023

"I had a lovely stay at this hotel, the reception and restaurant staff are lovely and very helpful."

Source: TrustYou Survey

Markus R., Fri 10 November 2023

"a very professional and warm welcome. Rooms are well equipped for a business trip."

Source: TrustYou Survey

Stuart, Mon 6 November 2023

"I spent about a week at this hotel, it was a very easy walk to the exhibition hall and Brainlab headquarters, and had great access to the train station and the mall and a handful of good restaurants. I had a few nice chats with the staff, all of whom were multilingual. The breakfast had good variety, was tasty and well presented."

Source: TrustYou Survey

Unknown, Mon 6 November 2023

"I felt very disrespected when ask for help about the TV function. Despite ALL being an international entity, the program offered is only in local languages. There was no consideration for foreigners. Why don't you allow chromecast or screen mirror so that the hotel guests at least have something to watch in the language they understand. Otherwise, why bother to accept foreign guests if your priority if those can speak local language?"

Source: TrustYou Survey

Mike G., Mon 30 October 2023

"The staff was outstanding."

Source: TrustYou Survey

Unknown, Sun 29 October 2023

"all just perfect"

Source: TrustYou Survey

Dissatisfied A. A. M., Fri 27 October 2023

"Not the first hotel within Accor that has insufficient All Accor training for their reception staff. It is so tiring to argue with a front desk agent to add the All number in Opera. Yes the rate is eligible, no you do not need to book via the All Accor App. Now (again) i have to send my invoice, spend time that i do not have. For a rate of 230EUR per night, can we not properly train staff? Makes me want to go back to Hilton Hotels where staff actually gets held responsible for their knowledge (or lack thereof). On top of that, housekeeping is rather harsh, a forceful knock at 8am, followed by an open door 0,1 seconds later gives guests zero chance to react. Outsourced Fremdfirma with zero chances of accountibility too my guess. Restaurant and Breakfast were excellent but slightly overstaffed with minimum 8 trainees running the breakfast area whilst the reception struggles to keep up with demand."

Source: TrustYou Survey

Saeed, Sat 21 October 2023

"Everything was perfect 👌"

Source: TrustYou Survey

Unknown, Fri 20 October 2023

"Quiet clean and a great selection of food for breakfast"

Source: TrustYou Survey

Katie R., Tue 17 October 2023

"I was surprised at how affordable this place was given the high level of quality, especially compared to other accom I stayed at on this trip. Fantastic customer service also."

Source: TrustYou Survey

Unknown, Mon 16 October 2023

"The hotel is nice, room and facilities are clean. However my shower broke in the morning (hose came off the tap) and the iron I received for ironing my shirt was also broken. Simple things but this really made my morning quite stressful when getting ready for an important work event."

Source: TrustYou Survey

Karthikeyan T., Mon 16 October 2023

"Clean rooms Good breakfast Very good connectivity"

Source: TrustYou Survey

Ee A. M., Wed 11 October 2023

"3 night stay. Very friendly and helpful staff. Amazing convenience to public transportation, very well situated to shopping and eateries. Would definitely stay there again if needed."

Source: TrustYou Survey

David J., Tue 10 October 2023

"clean and tidy hotel and just over the road from the hall"

Source: TrustYou Survey

Michela C. F., Tue 3 October 2023

"Firstly I was recieved by a blondie girl (Lea is her name, not sure). She was complaining all the time and with a bad attention, she was rude. At the the end I saw a lot of people doing check in and receiving gengir bread (two per couple) as a wellcome and when I asked her she was rude again, gave me only one, I took some time to understand her attitude and definitely was unacceptable. When we got at the room for my surprise I found a strong smelling and the sink was clogged. I really couldn’t stay in the room, the smell was too strong. I asked another girl in the reception and she transfered us to another room. I would not recommend the hotel. For a city like Munich I really expect a good welcome."

Source: TrustYou Survey

Ben S., Tue 3 October 2023

"We visited for a total of 6 nights. The location was highly convenient, being located immediately off the S2 U-bahn line, making travel via public transportation extremely easy. The breakfast buffet included in our room rate was also very well managed. The room and bathroom were both spacious and clean. We would highly recommend staying at this location to any friends or family visiting in the future."

Source: TrustYou Survey

Rick E., Fri 29 September 2023

"Good stay. Nice room. Room wasn’t ready when arrived even though I had paid for early check in. Staff did well too look after me while I waited and took off the charge so in the end it was fine"

Source: TrustYou Survey

Unknown, Tue 26 September 2023

"The staff was very friendly and kind. It was our second time in this hotel (the first one was 8 years before) and unfortunately, this time I felt uncomfortable in the room. The carpet had many stains, the curtains were a bit torn, the window didn’t close well, the door to the toilet was noisy when closing and the coffee machine didn’t work appropriately."

Source: TrustYou Survey

Sarah, Sat 16 September 2023

"Good location in a not over crowded part of Munich. Close to mall with food court and restaurants. Very convenient to U station, so easy to get to the center of Munich."

Source: TrustYou Survey

Faisal M., Tue 5 September 2023

"I have some observations that I hope will improve in the future. I noticed that the cleanliness of the room is low and this thing affects the hotel in general. I will repeat my stay in Novotel Munich because it is located in a special location."

Source: TrustYou Survey

Mohamed N. A. H., Fri 1 September 2023

"Excellent"

Source: TrustYou Survey

Unknown, Mon 21 August 2023

"the room very small and not provided with main nessary things and not clean very well the house keeping not cooperating smoothley and i dont feel that i am allccore mamber or regonize that by wellcoming very well"

Source: TrustYou Survey

No N., Fri 18 August 2023

"The room the bath room and the kettle were not clean .. The smell of the bathroom was very bad you can see the stink in the toilet even after room service the place still dirty.. I think you need tobdeep clean the rooms not only change towels !!"

Source: TrustYou Survey

Stefan K. L., Tue 8 August 2023

"Perfect, and very helpful staff."

Source: TrustYou Survey

Suroor, Mon 31 July 2023

"Near shopping mall Near underground Nice hotel and help full staff"

Source: TrustYou Survey

A. B., Thu 27 July 2023

"Mr Majnik and his team have made me feel ever so welcome over the years.The reception and restaurant team deserve a special thanks."

Source: TrustYou Survey

Kim S., Sun 2 July 2023

"Easy acces and good Parkin Good Rooms Food good Wery nice hotel"

Source: TrustYou Survey

Db, Fri 30 June 2023

"Good location nice staff very helpful only problem is the air condition required more attention but staff helped in providing fans, next time will stay in the same hotel"

Source: TrustYou Survey

Unknown, Sat 24 June 2023

"We extended our stay after completing a tour with a group. Our stay with the group was great and after the group exited our stay did not change. The staff was friendly, helpful and easy to work with. The hotel is great. It was clean and comfortable. The hotel restaurant served a really good breakfast and dinner."

Source: TrustYou Survey

S.e.e., Wed 21 June 2023

"We were so disappointed with the hotel. We had three rooms booked for the family (5 adults and 2 kids) for six nights. Air conditioning was not working in any of the rooms and two of them had full on sun the whole afternoon. We were only provided with thick blankets, which definitively were no fit for the heath we had inside. As our rooms faced the main plaza, we also couldn't leave the windows open due to the noise outside at night. On top, in our room we also had issues with the shower and toilet - the technician came and kind of fixed it. Apparently basic limescale maintenance is just not done there. Cleaning was also not the best - stains in the bathroom (limescale again) and on the carpet. There is also some renovation work being done in the rooms (two on our floor) - so there is some noise during the day. To not say there were no positives - breakfast was really good, most staff very friendly, and hotel is in front of the metro station. But at the end of the day, I would not go back for that, nor recommend it."

Source: TrustYou Survey

Mina I., Mon 19 June 2023

"The hotel was not answering my emails days before the arrival, even after a reminder. My request to update the booking was not accommodated even after a call"

Source: TrustYou Survey

Faisal H., Mon 12 June 2023

"Enjoyed the location, clean room and bathroom, delicious breakfast. Not happy with AC performance & annoying ongoing maintenance."

Source: TrustYou Survey

Unknown, Mon 29 May 2023

"Great location, clean rooms and very helpful staff. Would recommend to anyone arriving in Munich by car, great car park below the hotel. 20 euros a night."

Source: TrustYou Survey

Kl N., Sat 20 May 2023

"The hotel looks new (even though it's not), and my hotel room is spacious and clean. The water in the shower had very low water pressure and when I told the housekeeping about it, they said the shower head needs to be replaced and arranged for that to be done first thing the next morning. The water pressure was good after that. Staff are generally responsive and helpful, just that they seem a little short-handed as calls were answered in a hurry."

Source: TrustYou Survey

Kat, Sat 20 May 2023

"Hotel was nice and flexible in accommodating early check in and late check out. Housekeeping service could have been better though. My used disposable coffee cup was not discarded, shower hose was faulty and had to be replaced. There were no basic toilet amenities like toothbrush and comb or tissue box."

Source: TrustYou Survey

Rick, Fri 19 May 2023

"Most hotels in Germany has breakfast included. If one have to pay for it, omelets and fried eggs would be nice. The stay was nice and rooms clean while sparse. Combining soap, shampoo & conditioner in one is cheap & not satisfactory. We bought our own."

Source: TrustYou Survey

Bill B., Thu 4 May 2023

"Friendly, clean and close to work!"

Source: TrustYou Survey

Mk, Wed 3 May 2023

"very nice room and offers on the room: e.g. ketlle, tea and coffee."

Source: TrustYou Survey

Valery, Sun 30 April 2023

"In general, it was ok, however, there are a couple of comments that 1. We are the family of three (two adults and one child). The extra bed in the room with a column did allow us to move freely in the room. It should have been very obvious to the personnel who placed the bed so inconveniently that there is very little space left between the extra bed and the column. 2. There was something wrong with the hot and cold water. We were having hard time to regulate water temperature and water flow when we were taking a shower. On the upside, breakfasts at the hotel were just perfect."

Source: TrustYou Survey

Kesav, Sat 15 April 2023

"We had a comfortable stay at Novotel messe. The brand lives upto its name in terms of service. The public transport options close to the place helps in commuting to most parts of the city. We also had a good time at the Arcade next to the Hotel."

Source: TrustYou Survey

Unknown, Tue 11 April 2023

"I have liked the hotel, just disappointed about the long checkout."

Source: TrustYou Survey