Pullman Stuttgart Fontana

Unknown, Mon 9 December 2024

"Great location - in walking distance to the city centre, next to public transportation to downtown Stuttgart and the airport. Good management and well trained friendly staff Comfortable beds and bed linen Conveniently furnished guest rooms with adequate size Awquat garage will be fixed although parking spot spaces are relatively narrow for today's ever increasing car sizes"

Source: TrustYou Survey

Mike, Mon 9 December 2024

"Came here for an event at the hotel that turned out horrible. The food was over cooked, the bartender made horrible drinks and they were all overpriced. The room was nice but it was way too hot in the room, so we had to open the windows, which then the sounds from outside kept us up all night with people yelling and singing at the train station. We woke up in the morning to eat breakfast which we pre-paid for and it was also very bad. My wife got sick after eating and that was a complete waste of money. I will not stay at this location again."

Source: TrustYou Survey

Gia's O., Fri 6 December 2024

"The Pullman staff were friendly and accommodating to our family -- including an anxious dog who had just traveled by plane for the first time -- from start to finish. Ms. Heike, especially, went out of her way to make us feel at home. We would highly recommend the Pullman to Stuttgart visitors."

Source: TrustYou Survey

Unknown, Wed 20 November 2024

"We were there for a conference and it was well supported."

Source: TrustYou Survey

Ro G., Wed 13 November 2024

"I enjoyed my week stay at the Pullman-Stuttgart-Fontana. Friendly and professional front desk staff (especially Vivian and Erik, deputy GM). Erik went out of his way to accommodate me despite a minor bump. Iris and Ashley were the best at the bar and restaurant. They were very attentive to the customers' needs. The hotel in itself was very clean, with snacks and drinks at the entrance of the check-in desks. I will definitely be back and will recommend the Pullman to others."

Source: TrustYou Survey

Unknown, Tue 12 November 2024

"A vast improvement on the building site of a few years ago. Usually friendly service, good food and selection of drinks at the bar, clean and within reasonably easy reach of all the main city facilities."

Source: TrustYou Survey

Unknown, Mon 11 November 2024

"Convenient location, good service. But blankets and sheets were a bit too heavy and the room could get quite warm."

Source: TrustYou Survey

Barun, Wed 6 November 2024

"Nice location, extremely clean, good facilities and friendly staff"

Source: TrustYou Survey

Andy D., Fri 1 November 2024

"Enjoyed my stay - staff were nice, rooms were clean"

Source: TrustYou Survey

Khalid L., Fri 25 October 2024

"One week stay, the lifts are always busy. Room are cold I had to use both blankets. One day housekeeping took one I called to bring it back they did after 2 hrs and 2 calls. Restaurant don’t want to bill dinner on the room etc."

Source: TrustYou Survey

Unknown, Tue 22 October 2024

"I always enjoy staying here."

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N. L. R., Fri 18 October 2024

"The staff was amazing, our whole group was treated like royalty and everyone was always helpful."

Source: TrustYou Survey

K. P., Tue 15 October 2024

"Everything was wonderful except for two things: The elevators run very, very slowly. And, we did not take part in breakfast because it was very expensive. Other than that, I would definitely stay here again."

Source: TrustYou Survey

Martin, Sun 13 October 2024

"I usually stay in Stuttgart but the rooms weren't available so I picked this hotel. Vaihingen wasn't a bad town and a lot of restaurants are within easy walking distance. On the other hand, there was something going on at the hotel and a security person was sitting right in front of my hotel room and there was no wifi available from my room. Also, because the hotel is right next to a train station, you can hear the trains going by."

Source: TrustYou Survey

D. B., Sun 13 October 2024

"All good"

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Kees, Sun 13 October 2024

"Hotel is good. Some rooms are not refurbished and you should avoid those. Refurbished rooms are fine"

Source: TrustYou Survey

Vel S., Sat 12 October 2024

"There was no heat in the rooms, spa & pool were freezing cold, fire escape in our area didn’t pass inspection& we had to change rooms twice. Our check out took almost an hour & had multiple mistakes. Staff seems new & not well trained."

Source: TrustYou Survey

Unknown, Tue 8 October 2024

"This hotel has very nice facilities and well maintained. Most of staffs are very nice but some staffs made me feel uncomfortable. Overall I was fully satisfied. Thanks for everything."

Source: TrustYou Survey

D. R., Tue 8 October 2024

"Ever since COVID, the service at this hotel has been going down hill. I've been staying at this hotel for over 20 years and this is my last time. Once again, the check in lines were horrible. Once I did get my room key, I entered the room only to find that I had been put in a single handicap (accessible) room when my reservation was for a superior queen room. I went back downstairs and the line was even longer. I was already late for a meeting with friends so I did not bring this up to the staff later in the evening since I was only staying one night (thank god)."

Source: TrustYou Survey

Unknown, Wed 2 October 2024

"The location is great, but I was sick the entire time and therefore spent the majority of my time in my room. I was very disappointed that out of 66 channels only 14 came in. When the only thing you can do is sleep and watch tv, it’s very frustrating that the majority of the stations did not come in."

Source: TrustYou Survey

James L., Wed 2 October 2024

"I like the centrally located location and the room was well equipped. I was travelling with my adult son so an option to have two smaller beds in one room would be nice, but that is a small complaint. There was a published issue with the heated water but overall this was a minor problem. The receptionists were polite and helpful, particularly the pretty bright red haired gal, unfortunately I didn't see her name. I intend to stay at the Vaihingen Fontana again on the next visit. Thank you!"

Source: TrustYou Survey

Kent W., Mon 30 September 2024

"I was ripped off becaise i booked and had my reservation on my phone saying i had free parking and free breakfast. Clerk said nope that is only for weekend rate and you checked in on thrusday. Was also charged 34 euro for breaksfast tax each day even though i didnt eat breakfast 2nd day. Will not stay here again"

Source: TrustYou Survey

Ralph P., Sun 22 September 2024

"The hotel was very nice and a great place to stay. The bed was very comfortable and the breakfast in the morning was very good. The location close to the train station along with where my meetings were at was also convienant. The staff was also very helpful. A great place to stay."

Source: TrustYou Survey

Mike &. G., Fri 20 September 2024

"We were extremely pleased and appreciative of the hospitality we received at the Pullman Fontana, arriving from Washington, DC, with our dog G. and needing to book a room on short notice due to a mixup with another hotel in the area. Ms Heike was at the front desk that day and embraced the opportunity to make us feel welcome and comfortable from the start. G. would look for her every time she got off the elevator for her morning walks, or upon returning from outside, confident of some kind words and a quick stroke of the head. We found all of the staff -- including housekeeping, despite the apparent unfamiliarity with dogs of some -- to be gracious and friendly, focused on making our stay pleasant and trouble free. Looking forward to returning -- even just to say hello to Ms Heike, G.'s good friend -- during our longer-term stay in the area."

Source: TrustYou Survey

Katrina, Tue 17 September 2024

"Enjoyed the short stay, the late dinner, and attentive service. Felt great as the first time 20 years ago."

Source: TrustYou Survey

Soufiane, Tue 17 September 2024

"The hotel is good. But the receptionist didn't check the membership status before giving me a room to see if I'm supposed to get an upgrade or a welcome drink. It's only when I told her I have a gold membership that she checked that she provided a welcome drink voucher but she didn't accept to give a room upgrade so I got a basic room not a premium one. When I called for later check out they also didn't check and wanted to charge me. I had to tell again about the membership."

Source: TrustYou Survey

Luke, Tue 17 September 2024

"Check in was ok. The staff was friendly. The gang of foreigners running a business and smoking out front was a little off putting. And made one feel not safe. The parking was ok, but expensive for the area. It is not like the hotel is in downtown Stuttgart. The room was nice as to be expected. The shower was designed so that when using, you couldn’t help but to splash water out and even into the hall. There was no way to handle this but put towels on the floor. The bed was nice and firm, and there were enough pillows. The biggest disappointment was the tv. After trying multiple things to get it to work we called the reception desk and was told that all the televisions in the hotel hadn’t been working for two days and there was nothing they could do. This, they could have told us upon check it. It would have saved us some time and would have been upfront. After a week in France we, had looked forward to watching some german television again, and this was a huge let down. We had to pay 20 euros for our small dog for nothing. This is a standard money maker that hotels put on people, although kids are free and cause much more damage to rooms. At lease some hotels will put in bowls, or a dog treat or something. 20 is still steep as most charge 10. Breakfast was also a let down for the Pullman. The options were more of a small hotel size, and the number of people eating was too many. There was no flow to the buffet, and lots of people were reaching in out and with their hands touching the food. Any trained food server knows this is how bacteria and diseases are spread. The coffee machine had no milk for 15 minutes with no one to fill it up. There was no butter also for a long time, until we had to point this out to the staff. There were quite a few tables that were just left dirty, and not enough clean ones for the amount of new guests to sit at. Again, not what i expected to for the Pullman. Next time i will go back to my regular hotel in the area with an auto motif. The breakfast is superior, and the service is top. The price is also much better."

Source: TrustYou Survey

Mr. H., Sat 14 September 2024

"Overall stay was good. Elevators sometimes don’t go in the direction you hoped. No iron. Must go to ironing room. Parking garage is very tight. Great breakfast. Rooms are perfect. Service was amazing."

Source: TrustYou Survey

Pmos, Wed 11 September 2024

"Stayed for four nights on 13th floor and found the hotel excellent. Staff and servers were great. Blend Restaurant & Bar is really excellent. I used the hotel gym three days and it’s good, but the water cooler needs to be fixed. It’s an all around great location with easy access around Stuttgart."

Source: TrustYou Survey

Brian F., Mon 9 September 2024

"good location, friendly staff, delicious breakfast, and very comfortable room. have stayed many times over the years and I feel they've done better each year. Bathroom was tight but accommodated me well, the bed was very comfortable and made nicely every day. very easy walk to vaihingen swabian mall and restaurants."

Source: TrustYou Survey

Anna F., Mon 2 September 2024

"Comfortable room, good facilities. Our room (family) wasn’t set up when we arrived and we had to ask for the child bed to be provided as booked. The pool was cool and a bit tired, the bar menu was too limited for us to eat in and the air con wasn’t working in our room. But the breakfast was first class and the staff were lovely"

Source: TrustYou Survey

Rogier, Mon 2 September 2024

"Had a wonderful stay. Excellent breakfast. Location was great, close to a park with a large playground so my daughter was hapy too."

Source: TrustYou Survey

Webacc, Sun 1 September 2024

"Warm welcome from the receptionist, comfortable rooms. Restaurant is expensive for quite a basic menu and is a disappointment. Drain in the sink in the bathroom was blocked so hopefully after reporting it, it will be rectified for next inhabitants."

Source: TrustYou Survey

Rick D., Thu 29 August 2024

"It's nice hotel in a great location, however my room was missing the mini fridge, needs a smart tv, better coffee set up and better attention from the cleaning staff."

Source: TrustYou Survey

Andre, Thu 29 August 2024

"Good experience even though hotel is in the suburb of stuttgart but there was different means of transport to get to city centre.mainly buses and trains and tubes"

Source: TrustYou Survey

Unknown, Sun 25 August 2024

"The front desk staff was oddly rude upon check in and when I called for room service (there was a button on the phone for restaurant room service. When I called the number I asked to order room service and the front desk staff asked who I wanted sent to my room and then connected me with the restaurant; whom didn’t pick up the phone). The gym was good, along with the restaurant food, even though I would’ve liked to relax in my room after a long day. My door also didn’t lock upon leaving. I had to use the key card and turn the handle (room 811). The ac did not work well at all."

Source: TrustYou Survey

Unknown, Sat 24 August 2024

"Good location, good price, no microwave in the room"

Source: TrustYou Survey

Emiliano M. V., Fri 23 August 2024

"Very friendly staff at reception but satisfaction with Hotel keeps decreasing each week: - Check in: got a room which was already occupied and noticed when opened door - No Welcome present on room - overall don’t feel like Platinum at this Hotel (no upgrades, etc.) - bed was miserable (very inconsistent quality) … Hope Quality improves again."

Source: TrustYou Survey

Unknown, Thu 22 August 2024

"The hotel was very clean and staff were very friendly. The breakfast options were good though could do with more for vegans and halal diets. The surrounding location was beautiful with parks and forests. It’s right next to the tram and train station along with bus stops therefore excellent commute and easy to get to central and city centre. However I didn’t give it 10 due to the following reasons: 1. I was aware that the Spa offered beauty massages which we were looking forward to but upon arrival we were extremely disappointed to hear that the masseuse was on holiday for a couple of weeks! I mean I would expect that 4 star hotel would know to arrange an alternative masseuse to cover for someone while they’re away. I thought that was poor management. 2. When I originally booked the hotel I enquired whether it would be possible to warm up food. I was advised that the rooms have no facility but front desk should assist us with that. Once again to our disappointment when we asked front desk their kitchen staff refused!!! Therefore a good amount of food went to waste! I don’t understand what harm can be caused to anyone or any equipment if we are just asking to warm up normal food??"

Source: TrustYou Survey

David, Fri 16 August 2024

"Good location."

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L. O., Tue 13 August 2024

"When we arrived without the room, we noticed that the coffee capsules had not been replaced. Similarly, the minibar was empty. We pointed this out and it was sorted. Then, wanting to go to the spa area, we noticed that the dressing gowns were not in the room. We had to ask reception. This was corrected. Then we noticed that the welcome drink voucher had not been given to us. We went back to reception to ask for it. Finally, the air conditioning in the room was not working! In short, a rare and unpleasant accumulation of defects and qualities. This is the first time I've seen this since I started travelling with Accor."

Source: TrustYou Survey

D., Mon 12 August 2024

"Check-in was not welcoming. I asked for help for my luggage's and the answer was if you have a lot of luggage's take the cart. Seating at the bar/restaurant I had to go and ask réception to get someone. Suite was nice and quiet."

Source: TrustYou Survey

M., Sun 4 August 2024

"We stayed for 10 days while we were in the process of moving. It was a wonderful experience. The staff was very helpful throughout our stay."

Source: TrustYou Survey

Adrian N., Thu 1 August 2024

"No porters to handle luggage. Reception staff had very poor attitude. Trainee girl needed help but senior staff would not help."

Source: TrustYou Survey

Gillian, Fri 26 July 2024

"It was a nice hotel and good location. The staff were fairly friendly in the reception area and were exceptional in the bar area. I was just a bit disappointed with our room as I booked one with a kitchenette as thought this would be useful during our week stay. It consisted of a sink, fridge, microwave and kettle (which was fine) but had no plates, no washing up liquid, no bin liners in the kitchen bins but yet there were cooking utensils, a colander and a drawer full of cutlery. We also had a mini ‘flood’ in the room after a thunderstorm through the unopened windows. The staff who attended were very quick to react, very nice and did offer us to change rooms. However, because we had only one day of our stay remaining we declined. We just thought that we may have been offered at least a complimentary drink or something for the inconvenience. Overall a good hotel. Pool very nice but a little cold."

Source: TrustYou Survey

Lynette K., Fri 26 July 2024

"My family stayed here for our visit to Stuttgart and we enjoyed it. We especially loved the location that is close to transportation - The bus and train stations are a walking distance literally outside the hotel. Although the bus and trains are so close, I don't remember hearing any train noises when resting in our rooms. The rooms were clean and well maintained not to mention the comfortable beds. We enjoyed the breakfast buffet which always had a variety of items to pick from. The staff were also very kind and patient with us always ready to help whenever we reached out. I think we just found our home base for when we are at Stuttgart. I highly recommend this hotel."

Source: TrustYou Survey

Unknown, Wed 24 July 2024

"This hotel has many benefits: great location near the train station with only 12 minutes train ride to the centre, great playground and park next door, great water park nearby, short walk to nice cafes and stores etc. Also the rooms are beautifully renovated and there is a nice pool. The front desk staff was in general quite friendly. Unfortunately there were some real issues with cleaning and air-condition. Worst problem was the almost complete lack of cleaning. Apparently the cleaning routine was daily cleaning unless you hung a don't disturb sign on the door. But after the cleaning personnel had ben there, you could hardly tell the difference: dirt on the floor, waste buckets not emptied, cups not cleaned or replaced etc. We complained several times, without any improvement. Also air-condition didn't work properly and the down comforter was way to warm."

Source: TrustYou Survey

Rene R., Mon 22 July 2024

"Great Service! Two years later after renovation, the Hotel looks/feels great! Breakfast is delicious. However, I would appreciate a bit bigger coffee mugs. Need minimum of two (2) tiny mugs to get my "american" portion. Pool and sauna are great and comfortable. The gym needs upgrades. More dumbbells and Smith machine. Current weight plates are "sad". I spent more time figuring out how to perform strength training with the sad tools that were available. Adding one (1) ERG Rower Machine will be great. The staff is outstanding!"

Source: TrustYou Survey

Unknown, Thu 18 July 2024

"I had a room booked via my company, I needed a further night, private, it took me over an half hour to book a further night....first I needed to call 3 times until I finally got through, afterwards it took another 20 minutes to book the room and I was not able to get feedback if I am able to stay in the same room for 2 nights, ridiculous! I also tried to book via mobile app, but the app is not working well. Check-in took very long, I dont understand why these check-ins take so long and are not better prepared upfront....my key card did not work the next day, I needed to check-out and than check-in again because of the private night, in my opinion the entire process is to long and complicated....."

Source: TrustYou Survey

Tina, Mon 15 July 2024

"great experience, the toilet drainage was making lot of noise which disturbed me at night but apart from that it was wonderful !"

Source: TrustYou Survey

Sharon, Fri 12 July 2024

"Location is neer the train and good for traveling iut of the city We had to change our room 3 times due to a.c problems. Our room was not cleand at the 1st day Parking is expensive Overall service was good, the team at the loby were great Thanks"

Source: TrustYou Survey

Brittany, Thu 4 July 2024

"Conviently located right by the train station, a park, shopping, and restaurants. Breakfast buffet was bomb! Room was good, but a bit dirty (i.e. rug looked dingy, sticky spots on floor). Great customer service at check in and bar/lounge area. Had an issue with the parking garage ticket not working a couple times and had to go get it fixed at front desk to leave."

Source: TrustYou Survey

Gertrud, Tue 2 July 2024

"We have booked for 2 adults and 1 child ( 12 years ). At arrival staff said there is no extra bed for our son, so he must sleep between us. This is absolutaly not acceptable in a 4 star hotel, as it was not surprise we arrive 3 persons. Payment: at arrival hotel wanted to charge my credit card with the total amount ( this is OK ), plus 100 EUR. The reason is for plus 100 EUR I might have consumption ( hotel bar, etc. ), and if I will not pay ( ???? ), hotel can charge my card. So hotel thinks I go out without payment........ Other things are OK, breakfast is excellent."

Source: TrustYou Survey

Andy H., Mon 1 July 2024

"We had a great couple of days when we stayed for the Scotland game. A great hotel with very friendly staff. Rooms were clean and beds comfortable. Would use again. Didn't eat or swim so can't comment on those areas. Only downside was the speed of service, check-in and ordering drinks at bar takes a very long time even though it wasn't too busy."

Source: TrustYou Survey

Nick D., Mon 1 July 2024

"- Booked accessible room, standard room allocated, had to change rooms - No TV remote, got a replacement from reception which worked for about an hour, resorted to using the buttons on the TV - Room made up for single occupancy. One set of towels, one cup, good job we bring our own. - Mini bar price list but no mini bar. - Bathroom floor slopes toward the room, water goes everywhere when having a shower, running into the bedroom. Pullman is supposed to be an Accor premium brand. This is as basic as an Ibis."

Source: TrustYou Survey

Gg, Fri 28 June 2024

"Good location. Nice breakfast"

Source: TrustYou Survey

Jason, Wed 26 June 2024

"I was pleased with the outstanding staff and tasty breakfast."

Source: TrustYou Survey

Rene H. K., Wed 19 June 2024

"The staff were very welcoming, trying to help, and spoked with us. We stayed during the EURO 24, and we're promised public viewing of all the games. The management of the hotel had forgot to secure all the canals, so they couldn't show all games."

Source: TrustYou Survey

Unknown, Sun 16 June 2024

"Reception was unpleasant and checking in online did nothing, I had to provide all documentation again and complete paperwork. When asking about food nearby, one again the reception was rude: Rooms are small but comfortable and the location is convenient for travel."

Source: TrustYou Survey

Arūnas T., Mon 27 May 2024

"Everything was great, thank you"

Source: TrustYou Survey

R. W., Sat 25 May 2024

"My first room had no heat with very low temperatures outside and near freezing at night. Repairs attempted but room still cold.Ceiling debris all over the floor from the workers. After 4 days I was given a portable desk top heater. I used this for a couple of days and when room was still cold I was given a larger space heater. Did not feel safe using this overnight. Complained to reception that I wanted to change rooms. The woman who was in charge of the reception desk initially stated no rooms available. She made me feel like this was all my fault. Finally, after I insisted on changing rooms that Friday morning, for some unknown reason a room suddenly became available and she told me I had to change rooms immediately that morning, despite the fact that I had plans to be gone all day with friends. I clearly told her that this was the hotel’s problem; not mine. My friend ended up helping me move from the 3rd floor to the 12th floor and we unpacked and put some food in the mini bar (the light inside was working and I turned the temperature up to “high”) . The next day I was taking an overnight trip. When I returned Sunday, I found that the mini bar was not working. I had to throw out beer, yogurt, cheese etc. I called reception. They installed another mini bar. Ten minutes later I lose power in my room. Gets fixed. Power goes out again. By now I am furious. So much for a 4 STAR HOTEL!!! Finally I receive a brand new minibar and now everything is working as it should have been in the 1st place, with just 2 days left to my stay. Outrageous!! I felt like I was constantly having to fight for all these things that should have been taken care of before these rooms were ever allowed to be occupied. There was such a lack of communication amongst the staff- it was astounding to me that the Pullman is considered a 4 * hotel. They have a lot to work out before I’d consider staying there again. I will say that the restaurant, bar and reception staff, with the exception of the head of reception, was very nice and helpful. She was abrupt, unfriendly and interrupted me multiple times during my stay there when I was requesting help with the above problems."

Source: TrustYou Survey

Ahmed M., Wed 22 May 2024

"lets start with the good thing , hotel is very clean , and got a great location upon check in i found that the room didn't have refrigerator or minibar ( though it is advertised on accor website that it does have minibar ) , when i went back to the reception i was told that there is no minibar and if i want to have a drink i can go to the bar and there was nothing to be done about it ( very inconvenient ) so when i went back to the room i was looking for accor M3 network for internet or something , but didn't find any so i had to go back to the reception for the second time and ask about internet so i was given a network and a password ( i should have been given this information upon check in ) , anyhow when i went back to the room the internet signal was very weak in the room , so i had to go back to the reception for the third time , so one of the front office ladies suggested i get another room ( internet was important for work and my mobile got roaming rate plan ) so i repacked and moved all my stuff for a new room , when i went to the new room found out the tv remote doesn't work and and the hand soap container was empty in the bathroom , after moving rooms and going numerous times on complaining trips to the front office , i decided that i will not go again no matter what the problem is , i ended up buying some hand soap from a near by and didn't use the TV , will i stay there again ?? sorry but no despite the great location of the hotel ps : it is very wrong from accor all website to advertise the rooms as having minibars while it is not true"

Source: TrustYou Survey

Mike B., Sun 12 May 2024

"The Pullman has great facilities, a prime location, and helpful staff."

Source: TrustYou Survey

Elizabeth, Fri 10 May 2024

"The Pullman is located centrally to everything! It’s a 3 minute walk to the train and even closer to a bus stop. The hotel is clean, comfortable, and a full daily breakfast. I would have given a 10/10 if there had been better vegetarian options at the restaurant. Yes I know – it the land of wurst and schnitzel – but a non-meat flammkuchen would be a really easy option to add."

Source: TrustYou Survey

Eric C., Thu 25 April 2024

"Why did I not get my points for the stay?"

Source: TrustYou Survey

Suresh, Tue 23 April 2024

"I stayed in the hotel for 5 nights on a business travel. I was pleasantly happy with the quality of their beds, their breakfast and variety of options and the overall service. Their gym is sufficient for a functional workout and they have a pool which I was sadly not able to use. Would come again and stay."

Source: TrustYou Survey

Eva K., Thu 18 April 2024

"I have been staying at the hotel for many years now and always feel welcomed. Rooms are clean, towels are thick and white, bottled water, tea and coffee ready to be made are always available. Excellent location with convenient public transportation and short walking distance to shops, restaurants and major companies."

Source: TrustYou Survey

Ame, Mon 15 April 2024

"The good: breakfast is excellent and the location (right by buses, trains and metro, as well as grocery stores and restaurants) is very convenient. Most of the facilities are very nice. The not-as-good: some of the reception staff were not as experienced and knowledgeable as others and mixed up information. For example I asked one person to book me a taxi to the airport at 3:30 am on Saturday - and got a call at 3:15 am on *Friday* informing me that my taxi to the airport was ready. The spa hours were also not as posted (the woman there - who is also the spa receptionist - only works until 6pm, not 9pm), and I had them cancel a massage last-minute because I had booked one for after 6pm. Housekeeping was also hit-or-miss: I thought the room was clean until I looked under the bed to retrieve a dropped item - and discovered that the carpet likely hadn't been vacuumed in months, that's how thick the dust was! I stayed for four days and also noticed that they replenished some things (like tea), but not others (like coffee, or toiletries), and never replaced used cups and glasses with clean ones."

Source: TrustYou Survey

D, Sun 14 April 2024

"The woman who checked me into my room was very rude. She actually put her hand up and told me to stop talking when I tried to explain that although the person I arrived with had changed her reservation my reservation had no changes. It was one of the most disrespectful things I have encountered during a lifetime of traveling for work. I felt the opposite of being welcomed to the hotel. The facilities are nice enough but there is no excuse for rude treatment of guests."

Source: TrustYou Survey

Jack, Sun 14 April 2024

"Hotel is nice. Has good breakfast. Staff is very helpful and welcoming"

Source: TrustYou Survey

Ward W., Sun 14 April 2024

"I have been in this hotel many times and have always been greetinged well. It is a nice hotel and the personal are friendly."

Source: TrustYou Survey

Unknown, Sat 13 April 2024

"I thoroughly enjoyed my stay at the Pullman. Your restaurant annd bar staff are to be commended. Rooms were a little warm and it would be nice to have more robust air conditioning. Garage drop arm did not work regularly for me, but the staff were helpful in fixing the problem."

Source: TrustYou Survey

Marek, Fri 12 April 2024

"Not the best stay at Pullman: - got a room which was not cleaned. After that got another room where there was neither soap nor shampoo - reception not responding to phone calls, noone answers calls. Went downstairs and there was no queue at the front desk - aircon was not working (set to 15 degrees was blowing hot air). Reported to the reception, nothing has been done"

Source: TrustYou Survey

Erica, Fri 12 April 2024

"Very convenient with taxi outside. Lovely decor. Would highly recommend"

Source: TrustYou Survey

John, Fri 12 April 2024

"The room was great, and the hotel had a great location."

Source: TrustYou Survey

B., Tue 9 April 2024

"Awsome customer service. Nice room, clean and comfortable bed. Food was delicious and great service. Convenient to train station shopping area."

Source: TrustYou Survey