Mercure Hotel Stuttgart Zuffenhausen

Unknown, Sat 19 October 2024

"A had 3 good nights at the hotel having also good breakfast. unfortunately I experienced some confusion at checkin as I was charged one more time for breakfast. The person at the reception had to call his manager to clarify the confusion even if I had a confirmation mail showing that the breakfast was paid in advance."

Source: TrustYou Survey

Matt M., Thu 17 October 2024

"Great friendly staff, but the hotel was quite dated and lacked atmosphere. TV was very limited for anybody that isn't German."

Source: TrustYou Survey

Petr, Wed 2 October 2024

"I got a room on the "stairs" so I was afraid of the noise but it was all fine, maybe even better than in the corridor. Breakfast was delicious and variety."

Source: TrustYou Survey

Pp, Mon 30 September 2024

"What went well: Check-in and Check-out were smooth. Breakfast spread was decent. Airy room, and there was a fan (ventilator) as well. What did not go well: The key card given after check-in did not work, and we had to go back to the reception to get it fixed. No ironing board and iron provided. No complementary water bottle . No regularity in the refills of coffee sachets. Lighting inside the room was inadequate. Reception personnel were not the best fit for the job. Not as helpful as one would expect. Saved the worst for the last - hot water in the bath had a mind of its own - it sometimes comes and sometimes not, like playing Russian roulette water from the shower, one moment you freeze in the cold water and the next moment your skin burns from the boiling water. Summary - stay at your own risk."

Source: TrustYou Survey

Simon, Sun 15 September 2024

"Good room and friendly, helpful staff made this a good stay"

Source: TrustYou Survey

Unknown, Tue 10 September 2024

"Room was in the stairwell, no air conditioning, dirty room with mouldy kettle. Didn’t sleep it was so hot, whole family felt sick the next day"

Source: TrustYou Survey

Angeline, Tue 10 September 2024

"This is the second time I have stayed at Mercure Zuffenhausen and it was such a pleasant experience that I will not hesitate to stay here again. We stayed a total of 4 nights and 5 days. The service at the reception has improved and the housekeeping was really good. As I had to work in the hotel room for quite abit during the day, the housekeeping team took care of our room quickly in the morning and did an excellent job. The room and bathroom were very comfortable. Very well kept and maintained."

Source: TrustYou Survey

Rc, Sun 1 September 2024

"Perfect location and very near to Porsche museum. Evening restaurant staff is super nice."

Source: TrustYou Survey

Unknown, Wed 28 August 2024

"The room was comfortable, the amenities were good, only at firs entering the room there was bad sewage smell but it disappeared as the ventilation was running."

Source: TrustYou Survey

Renaud, Mon 19 August 2024

"Good location and very close to Porsche manufacturing. Room is following the mercure hotel standard. Friendly staff > night porter"

Source: TrustYou Survey

Matin, Fri 2 August 2024

"We took the cance and drove to the hotel without a booking, since we would like two rooms that could be connected. The guy in the reception confirmed the room was connectable (but it wasn't, it was just beside each other). The hotel could not make the booking if I wanted the rooms for the best price. So I should book online. The booking system on the website did not work (has been working fine for other Accor bookings). I used more than one hour trying to book. I even got a booking confirmation on the website, but without receiving a mail confirmation, and could not find the booking on my account. The hotel could not see the booking in their system too. And they did not know what to do about the "confirmed" booking, because they couldn't do anything if I ended up book the room twice. Since the guy in the reception was not speaking English very good, everything was hard to coordinate. I took the chance and tried one more time. Finally I managed to book the room through the app instead. The car park has very narrow spaces, so was hard to find a free spot large enough, but nice they have indoor parking, however a little bit expensive. The rooms where not as expected. They were not connectable, just next to each other. They had no aircondition. One of the rooms where very small without much space beside the beds. The hand sope in one of the rooms were empty. Good beds however. Sadly there is a construction ground next door where they started noisy work before 7.30, and without aircondition, but that is not a thing I blame the hotel. But without aircondition we had to have the windows open. The most desatisfiring thing, was; The room cleaning lady was starting knocking on the door at 8.00 and opens the door shortly after. She sees, that we are still sleeping and go again. At 8.30 she was knocking a second time to find out we still are in the rooms. I have never experienced the cleaning starting before checkout in other hotels, and then even twice within 30 minutes. We really had the feeling that they didn't want us in the rooms an couldn't get us out fast enough. Not a nice way to wake up. I will not recommend this hotel."

Source: TrustYou Survey

James S., Tue 30 July 2024

"Very pleasant one-night stay. Reception host helpful with recommendations. Car securely parked."

Source: TrustYou Survey

Daniel, Thu 18 July 2024

"Comfortable, clean and well located, this hotel was good and the staff were really great. Could be improved with a little fridge in the room for milk etc."

Source: TrustYou Survey

Sharath, Mon 8 July 2024

"The stay was very good, - Well maintained rooms and cleaned every day consistently. - Standards were maintained in hygiene. - Very good hospitality & special request for arranging packed breakfast was arranged as we had a early morning travel. - Very polite in communicating some restrictions or guidelines."

Source: TrustYou Survey

Unknown, Mon 8 July 2024

"Limited facilities. Probably little overpriced during this period."

Source: TrustYou Survey

Peternorton, Sun 7 July 2024

"I was not offered an upgrade, even though the hotel was not busy. No personal note in the standard double I was then given. Bar not manned and Weißbier offered from the bottle. Wifi OK. Staff not really welcoming."

Source: TrustYou Survey

Samuel, Fri 5 July 2024

"Ideally situated in the suburbs of Stuttgart for a couple of nights of business travel. Bar available with snacks such as Pizza or Burgers. The burger was home made and very tasty. The rooms are basic but comfortable enough. Parking available with an extra charge."

Source: TrustYou Survey

Jim S., Fri 28 June 2024

"My arrival was really disappointing. I was informed that my booking had been cancelled Why would I , a Scotland football supporter cancel my stay ? The fact is I did not ..and I can’t understand how the hotel thought I had The receptionist was very good however and she assured me I had a room Eventually after research and exploration the manager offered me discount and I was satisfied The standard of hotel and breakfast was actually very good ."

Source: TrustYou Survey

Kenny S., Thu 27 June 2024

"Here for Euro 2024. Thoroughly enjoyed our stay."

Source: TrustYou Survey

Unknown, Mon 24 June 2024

"A very nice stay - only thing was that the pancake machine was broken both mornings 🤩 However, that seems to be a very tiny detail in what was a very nice stay"

Source: TrustYou Survey

C. J., Sat 22 June 2024

"I have paid an outrageous price (390 euros per night) for a hotel that could barely qualify as a two stars hotel. Small room, shower not working, people at reception not speaking English, poor quality breakfast. I complained but they only laughed."

Source: TrustYou Survey

Unknown, Fri 14 June 2024

"Excellent staff. Helpful and professional. Very pleasant as well."

Source: TrustYou Survey

Richard B., Thu 13 June 2024

"We had 2 nights in Stuttgart on a Europe road trip. The hotel facilities were fine but the staff need training on customer handling , there’re was no eye contact on arriving or leaving the hotel and I tried several times to say good morning, hello and goodbye with no answer. Even when I checked out the girl did not lift her head up."

Source: TrustYou Survey

Unknown, Wed 12 June 2024

"Helpful reception team. Special thanks to "thoraya" for her premium support."

Source: TrustYou Survey

Sharad J., Mon 10 June 2024

"They entire road is being constructed outside and there was no communication what so ever, we were 4 adults, 3 kids and a Toddler on stroller with 8 pcs of luggage. We had to carry our luggage for atleast 100 meters as our cabs couldn’t go any further. There were spiders in lobby and in our rooms. Just 2-3 staff members managing the property and other than the checkin day we could not see any one at the Bar servicing, it was always closed. I have all the photos aswell.."

Source: TrustYou Survey

Jjj, Fri 24 May 2024

"Overall a good hotel but located far from city"

Source: TrustYou Survey

Adam, Sun 12 May 2024

"Nice stay . We wanted to visit Porsche Museum which is located just down the road"

Source: TrustYou Survey

Yasser, Sat 11 May 2024

"Good stay"

Source: TrustYou Survey

Oscar M., Wed 8 May 2024

"Hôtel easily accessible by train/public transport. Good value for money. Rooms are cleans and functional. Staff at the reception very helpful and knowledgeable. I will definitely stay there again next time I'll visit the town"

Source: TrustYou Survey

Dk, Mon 6 May 2024

"Location next to Porsche Museum is good, but the quality of the location keeps going down. Items in the rooms are broken, guest service is limited at best."

Source: TrustYou Survey

Beatriz, Fri 26 April 2024

"Nice stay but nothing really relevant"

Source: TrustYou Survey

Paul, Mon 8 April 2024

"We were expected. The room was clean and comfortable."

Source: TrustYou Survey

Danny, Sun 31 March 2024

"The road outside of the hotel is on renovation and therefore we have to detour to reach the hotel."

Source: TrustYou Survey

Cb, Tue 26 March 2024

"Friendly team. Very clean and satisfying. Cookies at the reception were also good"

Source: TrustYou Survey

Roeland, Thu 21 March 2024

"helpful staff, nice complementary drink, nice room, quiet"

Source: TrustYou Survey

Unknown, Mon 11 March 2024

"Visiting the Porsche museum and meeting friends in Stuttgart. Roadworks outside the hotel were initially a little confusing but did not impact access to the car park nor our stay overall."

Source: TrustYou Survey

Valentin, Mon 4 March 2024

"A nice stay"

Source: TrustYou Survey

David, Sat 2 March 2024

"Unfortunately the hospitality in the hospitality industry continues to disappear and Mercure Zuffenhausen is not immune. Check in process was difficult, I was unable to sit in the lobby before check in to do some work and had to go sit at a different hotel. The shower was broken. And more"

Source: TrustYou Survey

Mike K., Wed 21 February 2024

"Pleasant Staff - no recognition of my Platinum Status - No drink on arrival and rigid 3.00 pm check in despite two booked rooms and my request for access to one ahead of this. No S Bahn Map to help customers with trains. All in all, it is a basic, clean and comfortable hotel with little warmth and welcome"

Source: TrustYou Survey

Danny S., Fri 16 February 2024

"we had 3 double rooms for 1 night, 2 rooms were fine, one room obviously had a smoker in the non smoking room before and even the big amount of room spray could not disguise this fact. I enjoyed the coffee/team maker in the rooms. Clean rooms, friendly staff."

Source: TrustYou Survey

Constantin, Tue 26 December 2023

"The hotel personnel is friendly and well trained, lobby and most important the rooms are clean, breakfast room is well groomed and the buffet is good provided!"

Source: TrustYou Survey

Marek, Tue 19 December 2023

"Older hotel with smaller rooms, it was ok but you can find better value for money"

Source: TrustYou Survey

Mak, Mon 11 December 2023

"Stayed for 5 days, not once has any of the reception employees smiled at me (I talked with at least 5 different employees during the stay with similar experience). People aren’t even interested in talking to you. I list something and was talking to the receptionist to inform her and was saying hello, I lost yesterday.. then she interrupted “it’s not here” even before I say what I lost!!!"

Source: TrustYou Survey

Shirley R., Sun 10 December 2023

"last minute reservation due to snow storm in Munich. Hotel is a bit away from city center, but clean and comfortable. staff were helpful and recommended a wonderful nearby steak house within walking distance."

Source: TrustYou Survey

Hector S., Thu 30 November 2023

"The hotel is situated in a quiet neighborhood and the staff were nice especially those serving the breakfast. The breakfast was okay and I was happy to see that this hotel considered people who needed lactose-free products. The only down-side to it is that the rooms needed renovation as the furniture's are all giving up the ghost but if the facility got a major make over (renovation), then this facility can be one of the best to stay beyond 2 nights. For those who are allergic (for example to carpet) then this place is not for you as the carpet are very old and causing a stuffy effect. Despite, opening the windows to air the room out, my wife and son woke up in the morning with running noses and they were sneezing all night long which caused an uncomfortable night sleep."

Source: TrustYou Survey

Lucas, Tue 28 November 2023

"For the price it was ok, the type of the shower was bad (it threw water forward out of the cabin), the breakfast had few options compared to other mercure hotels but the service was very satisfactory"

Source: TrustYou Survey

H.f., Mon 20 November 2023

"The location of the Hotel is ok. The rooms are a little dated. In my room the bath was tiny, and I really mean tiny. Overall it was ok, but if I can find anything better, I am probably not coming back."

Source: TrustYou Survey

Sachin J., Wed 8 November 2023

"I stayed for 3 nights and it concluded without any incidents. Rooms and washrooms were big enough. Wi-fi worked great even in the lobby and smoking zone (unlike other prominent hotel chains) Bed was comfortable as well. I just have 3 regrets. a) It would have been helpful if I had a better lighting / lamp on the work desk b) Breakfast options could have been varied (But then that's just me) c) An onsite restaurant would have helped as the hotel is slightly remotely located with not so decent food & beverage options nearby."

Source: TrustYou Survey

Unknown, Mon 6 November 2023

"Alles ok. flexibel"

Source: TrustYou Survey

Unknown, Sun 29 October 2023

"Good hospitality"

Source: TrustYou Survey

Ian L., Wed 18 October 2023

"The hotel was located close to the Porsche museum but does not look like the photo on the site. The outside is very tired looking. The rooms are clean & large but also well overdue for a facelift. Early check in was not available even though we are Gold Accor members. The Bar service & food was good, the breakfast downstairs was also good."

Source: TrustYou Survey

Unknown, Fri 13 October 2023

"Had a good stay. Easy check-in and check-out. Breakfast was good."

Source: TrustYou Survey

Unknown, Mon 2 October 2023

"My room was old and musty. It really needs an update and renovation. Way too expensive for what is offered. Furthermore, the service at the check-in counter was poor. First I received a wrong invoice, then the parking was missing on it and then the check-in lady said they can't change the invoice anymore."

Source: TrustYou Survey

German G., Fri 29 September 2023

"Frontdesk was absolut ignorant, send me to the 2nd counter even she was free and she started with internal work. Nightmare. The water in the Shower jumps between you scaled to super cold without touching the tap. Hotel Bar close at 10pm even you can read open until 24 o'clock. Bar keeper: I'm a tempory help and work only up to 10 o'clock. During Breakfast you must point the waiter that the bredbasket is empty and also there is no butter. From alone no one cares. Service Rating: 0 Points."

Source: TrustYou Survey

M. S., Tue 26 September 2023

"Hotel is a nice property. It is about 30 mins to get there from the main station by train and on foot. The bar is nice and is open late. Friendly people at the front desk. One thing that was a pain was there was bad WiFi service in my room. I was in 401, which is at the end of the hall. And there was a lot of time when I had no internet in my room."

Source: TrustYou Survey

Unknown, Mon 25 September 2023

"Standard Hotel, deliver what you need"

Source: TrustYou Survey

Unknown, Sun 24 September 2023

"There was constant hammering and drilling sound from a repair in the hotel and a renovation from a building next door. Poorly ventilated rooms. Was like staying in an oven. Spent disturbed days and sleepless nights. 1 week of hellish experience. The first and last of my stays here."

Source: TrustYou Survey

Blair T., Wed 20 September 2023

"Comfortable & clean room, friendly staff, good breakfast offerings. A bit warm in the room during the mid-day hours even with windows open. Would recommend improving AC or adding circulation fans."

Source: TrustYou Survey

Sanjay J., Mon 18 September 2023

"It was good experience. Although so far I have not seen my points been credited to my Accor account. Kindly check."

Source: TrustYou Survey

Sk, Sat 9 September 2023

"Satisfactory experience. Shower was very poor - did not hold constant temperature and was not possible to use properly."

Source: TrustYou Survey

Miguel, Thu 17 August 2023

"Típico hotel Mercure"

Source: TrustYou Survey

Sorin_idf, Wed 26 July 2023

"A 3 stars hotel, more like a Novotel, with a very good value for money. Room big enough for a family with a kid. We arrived very late, we were quickly received by the reception personnel."

Source: TrustYou Survey

Unknown, Wed 19 July 2023

"At the price I paid, the room was really small and no ventilation and it was peak summer"

Source: TrustYou Survey

James C., Tue 18 July 2023

"A need to sleep on. Grounds were mangy. Area was a bit run down."

Source: TrustYou Survey

Anna, Mon 8 May 2023

"Great overall experience. Room was clean and spacious. It was easy to navigate in/out of the parking garage. Breakfast had a variety of options to choose from. I will definitely be suggesting all my friends and family to stay with Mercure Hotels."

Source: TrustYou Survey

Henrique D., Sat 15 April 2023

"Dear Mr. Wiemer, I hope this message finds you well. I am an Accor loyal member since more than 15 years, always prioritizing my stays in Accor Hotels. This short trip was our first time in Stuttgart and I carefully selected your Hotel to optimise our visit. I stayed in your Hotel with my family from 6th to 8th April and booked 2 rooms to allow us to stay with our two kids. With Breakfast for two adults for two days paid in advance. All staff was very gentle, and we had a nice experience, except from the moment we arrived at the hotel after a long car trip to Stuttgart. I parked the car in the street and arrived at the reception around 13:30 PM. I am aware that according to the Check-in Policy, the room is available from 15:00. However, I presented my Accor member card which in some cases allows an early check-in or a late check-out (which was not the case because we planned to leave at 10:00 AM the last day). In other hotels, mostly in Accor's, the receptionists are trained to welcome clients with a "Good Morning", "How was your trip", “How can I help you? or at least, a SMILE. Your receptionist, with an arrogant attitude, just said: "If you don't know, in Germany the check-in time is at 15:00, please come back later". I tried to explain that I had small kids and bags in the car and asked him to check if at least one room was ready to put our bags (with laptops and other electronics. He limited to point to a corner of the reception (not even a room) and said "If you want, you can let your luggage here and wait until 15:00”. I insisted and asked him to check with the cleaning service if there was any room available, and with VERY bad willing he called, or at least pretended to call and just said, with an ironic smile: “No room until 15:00, you will need to wait”. It was lunch time, I explained that I travelled by car with kids but he didn’t even offer a help to indicate a close restaurant: Zero Client Orientation. When we returned after 15:00, we were better received by two ladies very gentle who processed the check-in and offered the correspondent welcome drink cards. Mr. Wiemer, if your receptionist tries to justify to me or to you that at 13:30 there was NO SINGLE ROOM available in the hotel to let us put our bags and allow kids to use the toilets, he is not being smart. If the checkout is at 11:00 AM, then after 2 hours and a half of cleaning starts, even if the cleaning lady is not so fast, at least one room would be available. On top, we know that the hotel was not fully booked that days, as we parked the car in the garage and it was empty. In the breakfast, we were the only table there and we stayed there for one hour. And I sit in the terrace with a book in that evening and we could not meet any guest entering or leaving the Hotel during around one hour. I read a few similar comments in Tripadvisor about bad treatment given by the staff at your Hotel and I am sorry about that. Although some of the comments are not recent, this receptionist didn’t learn the lesson. He should rethink his career in the tourism sector, as it seems that he hates what he does. I hope you have a camera saving this conversation and you will be surprised on the way I was treated. Thank you for your comprehension. Best regards, Henrique D."

Source: TrustYou Survey

Satishkumar V., Mon 3 April 2023

"No fridge, Always follow-up"

Source: TrustYou Survey

Cherian P., Tue 21 March 2023

"Overall it was a good stay, Staff was very nice to the guests. It would have been great if some self paid laundry services available. My stay was for 2 weeks and due to the non-availability of laundry service, I had to carry a lot of cloths."

Source: TrustYou Survey