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Pullman Stuttgart Fontana
4 DEHOGA Sterne Superior - DEHOGA classified

Stuttgart

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Rooms & price

Room 2

Meeting room

Details
Availability Calendar

Superior double room with shower/toilet

current price 129,00 € per unit / night for 1 Pers. (ab 13 Jahre) Note about your reservation

Note about your reservation

Stuttgart-Marketing GmbH‘s position is exclusively that of an intermediary for the accommodation service booked. Contractor is the hotel.

Details

270 sq ft (25 m²), air conditioning, bathrobe and slippers, flatscreen TV, kettle and minibar. Includes free mineral water and WIFI/high-speed Internet.


Room facilities: Air conditioning, Bathrobe, Coffee and tea cooking facilities, Handicapped accessible, Internet access in room, Minibar, Safe, Satelite TV, TV, Telephone in the room, WiFi gratuit, Windows with noise protection, adapted for allergic persons, hairdryer, non smoking room sanitary facilities: lavatory and shower

Possible occupancy: 1-2 persons

Availability Calendar

Information service supplier

Description

The Pullman Stuttgart Fontana awaits you at the heart of the commercial and trade fair metropolis of Stuttgart. Situated directly adjacent to the city park, but with easy access to the motorway slip road Stuttgart-Vaihingen, this exclusive hotel is a popular destination with discerning cosmopolitan travellers. The Stuttgart Central Station, the airport, the Neue Messe exhibition centre and all of Stuttgart's musical venues can be reached quickly and conveniently by public transport. Enjoy hours of relaxation and the personal service of an experienced and motivated team.

Directions for public transport

S1, S2 or S2 every 10 minutes direction Herrenberg, Filderstadt or Flughafen/ Messe. In 15 minutes you will reach the main station. 

Directions

The Pullman Stuttgart Fontana is conveniently

located by the office and administration center

of Stuttgart-Vaihingen.

Exit highway A 8 / A 81 at the intersection

Stuttgart, take the A 831 direction Stuttgart.

Next take exit Stuttgart-Vaihingen. Continue

on the main street until you see the big crossroad

by the Schwabengalerie, then turn right onto

the Robert-Koch-Straße, at the next traffic light

turn left into the Vollmoellerstraße.

Conditions/extras

Front Desk open 24 hr

Pet: 12,- EUR per pet/night

Free WiFi

Garage: 18,- EUR per night

Directions by public transport from Stuttgart airport

S2 or S3 every 12 minutes. The train needs 15 minutes. The stop is called "Stuttgart-Vaihingen".

Facilities & information

General hotel features
  • Air conditioning in public areas
  • Bar
  • Bus parking
  • Handicapped accessible
  • Non-smoking host
  • Public barrier free facility
  • Restaurant
  • Special ticket public transport
  • WiFi gratuit
  • elevator
  • garage
Pets
  • pets permitted
Safety and sanitation measures
  • Accommodation is disinfected between stays
  • Adequate ventilation
  • Breakfast in the room/appartment
  • Contactless check in / check out
  • Contactless payment
  • Distance markings are provided
  • Free cancellation period
  • Guests can indicate that the property will not be cleaned during their stay
  • Hand disinfectant dispenser in general areas
  • Notice signs
  • Partitions or physical barriers between staff and guests in appropriate areas
  • Regular cleaning and disinfection of surfaces, door handles and handrails
  • Use of cleaning agents effective against the coronavirus
Individual Classification
  • Dehoga-Hotelklassifizierung
Capacities
  • Group 16 - 25 persons
  • Groups 26 - 50 persons
  • Groups 51 - 70 persons
  • Groups 71 - 100 persons
  • Groups bigger than 100 persons
  • Groups up to 15 persons
Sustainability
  • Certified Green Hotel
  • Planet21
  • Sustainability certification
Regionale Steuerung Tportal
  • TrustYou
Wellness & Recreation / Sports
  • fitness room
  • massage
Payment Options
  • American Express
  • Diners Club
  • EC-Card / Maestro
  • Mastercard
  • Payment in cash
  • Visa

Recommendations

Summary of 3655 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel. Learn more

Good
4.0

Good wellness hotel. Great location.

"Designed for relaxation" "Excellent and friendly staff at the hotel bar"
Location (4.1)
Breakfast (4.0)
Room (3.4)
Service (2.9)
Comfort (2.8)
Food (2.8)
Wellness Area (2.8)
Cleanliness (2.6)
Amenities (2.4)
WiFi (2.4)
Value (2.2)

, Sat 23 March 2024

"Always happy to come home to the Pullman Fontana"

Source: TrustYou Survey

, Fri 15 March 2024

"Good"

Source: TrustYou Survey

, Mon 11 March 2024

"I am always very satisfied with the hotel, rooms, breakfast and overall stay. But the service at the front desk is always way too slow. I've been there multiple time and it still takes 20 mins to check-in. Non of my information is saved and even though my company stays there a lot, we still have to write down the address every time. And in addition to that address and name process, the whole checking in takes forever. Very satisfied with the hotel itself but very frustrated with the front desk check-in service."

Source: TrustYou Survey

, Wed 6 March 2024

"Slept awesomely in a super comfy bed, rooms are very well kept and quiet. The hotel is located very close to the airport and very well connected by public transportation in general. There is a park and a little bit of everything in terms of shops in the surrounding area."

Source: TrustYou Survey

, Sat 24 February 2024

"The main issue I had during my stay, 6 nights all together, is the fact there is no iron and iron board available in the room. I have been told on 3 different days, that they were all being given away and have been redirected to the ironing room on level 2. That room is a shame for such a hotel. Messy, not to say dirty, with a board covered by a filthy cloth, and an iron, I got worried to use, not to damage my shirts."

Source: TrustYou Survey

, Tue 20 February 2024

"I’m an ALL gold member and stay in regularly in your hotels. This one was ver much dissatisfying. We had 2 connected rooms with kids, I got no upgrade asked for availability of a suite, which was not checked because reception was overwhelmed with 2 more additional guests for check-in. Apparently too much for the receptionists! Room air condition was not working.. which is no big deal. For our welcome drink I received suprising lecture from your bartender that prosecco/sparkling wine is not wine and cannot be served as a welcome drink. Apparently 4,5eur per glass wine is included but 7,5eur glass sparkling wine is a burden for the hotel.. your policy says wine beer or soft drinks, he made a very big deal out of it. I would bever stay in hotel again"

Source: TrustYou Survey

, Sun 18 February 2024

"I've been staying at this hotel for over 18 years and the quality just keeps declining. Nothing too drastic, but small subtle things have been disappearing over time. No in room robe/slippers, mini-bar is almost non-existent. Breakfast buffet has given way to more seating. In lobby snacks/drinks have disappeared (after hours purchase). The amount of time it takes to get checked in/out is beyond ridiculous. Even with pre-check-in on the app doesn't really do anything that I can tell."

Source: TrustYou Survey

, Tue 13 February 2024

"The hotel renovations are great. Room was nicely clean and well stock. Service personnel are wonderful and accommodating. The food is exquisite."

Source: TrustYou Survey

, Mon 12 February 2024

"on arrival the room was still to be cleaned, we arrived at 20h30... we rented a suite as we were with 2 adults and 1 child as clearly communicated. There was no blanket and pillow foreseen for the child, we phoned the reception, they would make sure the blanket and pillow would get delivered asap... waited a long time... had to go down myself to get it otherwise it would never have arrived..."

Source: TrustYou Survey

, Mon 5 February 2024

"Couldn't ask for a better stay. From weeks before checking in up until check out, staff was very accommodating and informative. I have stayed with a few Pullmans in the past and they have all been great. The amenities here were plentiful and great to have. The restaurant, bar, pool and garage were all great to have. There is plenty of information posted around the hotel to assist guests . There is an abundance of transportation waiting outside the hotel to take you wherever you want(taxi, bus, uber, scooter, train and streetcar). The only advice I would give other guests is the garage is great for normal sized cars, I had a large SUV which barely fit. Somehow someone fit a Ford F150 in the garage... I don't have those kind of skills. Overall, you won't be disappointed."

Source: TrustYou Survey

, Fri 2 February 2024

"It’s a nice hotel, good design. People at reception (the man) could be more polite. Restaurant is nice food is too expensive for the quality of it. And as always in any hotel. Room is too hot and opening a windows gives too much noise (trainstation)."

Source: TrustYou Survey

, Tue 30 January 2024

"3 night stay with breakfast. Excellent room. All amenities high quality and working. Good dinner menu. Will use this hotel on my return to the area."

Source: TrustYou Survey

, Thu 25 January 2024

"I will be returning regularly and so it was important for me to find a hotel where I feel as comfortable as I do at home. Pullman is that. I loved my room, the staff, the atmosphere and how very relaxed I feel there. Wonderful chef, restaurant and bar team too."

Source: TrustYou Survey

, Thu 18 January 2024

"Beautiful, newly renovated hotel with comfortable rooms, lovely restaurant and a great pool and spa area! Staff are very helpful, friendly and welcoming!"

Source: TrustYou Survey

, Sun 14 January 2024

"I had a very nice stay. The only problem was that my room didn't have a minibar. But my room was changed."

Source: TrustYou Survey

, Sat 13 January 2024

"Staff was exceptionally friendly and helpful"

Source: TrustYou Survey

, Tue 9 January 2024

"Terrible attention from the hotel staff."

Source: TrustYou Survey

, Thu 28 December 2023

"Hotel staff was very nice and the new front desk area with a bar is very well done. Rooms were very well kept with one exception. We ordered 3 non-smoking rooms, however 2 of the three rooms clearly had previous smokers so they had to switch rooms."

Source: TrustYou Survey

, Thu 28 December 2023

"From rooms, to spa, gym, bar and restaurant. I really enjoy coming back here while traveling to Italy. Secure car park and nice staff."

Source: TrustYou Survey

, Mon 25 December 2023

"We are grateful for a wonderful experience. The staff at every moment were gracious and helpful. I had a sudden back problem during our stay and everyone was very helpful. My wife and I lived in Stuttgart for several years, and it was quite meaningful for us to return. The Pullman staff made our visit all the more special. Than you!"

Source: TrustYou Survey

, Fri 22 December 2023

"Always nice to stay at Pullmann Fontana. This time we just can't rate them a 10/10 due to the heat in the room not working. After taking to the front desk, we got a small space heater for the room. Second, breakfast was very crowded and it took me a good 15 minutes to even get a coffee out for the coffee machines due both either being empty (milk) or not working right. The staff in all areas is still great and always helpful and at breakfast tried their best to get everything filled. It was just a short overnight stay, would still book again."

Source: TrustYou Survey

, Thu 21 December 2023

"Knew that this is primarily a business orientated hotel, but chose it for a 2 night stay as it was modern, close to our relatives and very convenient for all rail links. Check-in was not as welcoming as other hotels on our holiday and took some time (and discussion) before reception found our booking. The room was nice and came with towel robes and slippers, but for some reason these disappeared after the first night? Breakfast was good and the dining room ok, but with a very limited menu. Apart from check-in, the staff were helpful and friendly."

Source: TrustYou Survey

, Thu 21 December 2023

"Nice room on the 13th floor, great buffet and the waitress who took our order at the bar was super friendly."

Source: TrustYou Survey

, Tue 12 December 2023

"Narrow parking space, old slow elevators, absolutely disastrous management of breakfast with narrow spaces and disorganized food placement (e.g. „running” eggs/bacon/veggies placed in narrow Corridor leading to kitchen) and understaffing during weekend. Never again. Rooms and Spa are acceptable Though."

Source: TrustYou Survey

, Sun 10 December 2023

"Great visit, we stayed for a holiday party in the hotel. Only negative was breakfast the morning of 3 Dec was packed. The new restaurant layout doesn't allow for people to pass by each other. Lots of lines waiting for people to get by one another. We got a little food and just stayed at our table."

Source: TrustYou Survey

, Thu 7 December 2023

"Short notice accomodation required - staff very helpful, rooms excellent"

Source: TrustYou Survey

, Tue 5 December 2023

"I booked/paid for a king bed room for 2 adults on the top (14th) floor. I was given a double bed that was set up for 1 person on the 10th floor. After (finally) getting a call thru to housekeeping for additional towels and bedding, they did not provide additional pillows for 2nd person. Front desk and breakfast restaurant staff acted as if we were a bother to be there. This experience is a drastic change from our visit last year. Will NOT be returning."

Source: TrustYou Survey

, Sat 25 November 2023

"Check in staff member was very helpful and pleasant. One of the reasons for choosing the hotel was because of the restaurant knowing that we would have had a long, 900km drive to Stuttgart and wanted to spend the evening relaxing over a good meal. We arrived at the restaurant at 20.30 and it was obvious that the maitre de/waiter saw us as an imposition. After he reluctantly showed us to a table he then ignored us, never asked about drinks and never gave us a menu such that after about 15 minutes we got up and went to the bar for a meal. Myself and two companions all reckoned we had never come across such unwelcoming behaviour."

Source: TrustYou Survey

, Thu 16 November 2023

"Comfortable room design and bed. Well designed bathrooms, hot water at sink takes quite a long to run. Entrance door to room should be fixed so that it closes more easily. Professional and pleasant staff throughout all departments of the hotel. Quality of food is very good for breakfast and dinner. Efficient check-in and check-out procedures."

Source: TrustYou Survey

, Thu 16 November 2023

"We arrived at noon hoping to get checked in early after a brutally long flight. Manager on duty did some magic and got us a room. He couldn't have been more gracious."

Source: TrustYou Survey

, Tue 14 November 2023

"Excellent experience, as always. The hotel is very comfortable, ideally located for my business, and also Beatley convenient to the autobahn and public transportation. It is also very quiet and restful."

Source: TrustYou Survey

, Mon 13 November 2023

"We came for a week and had one of the Junior suites on the 12th floor with a nice view over Rohr and Vaihingen. Beds are very comfortable and big, choice of pillows and good lighting for reading. We had a spacious bathroom and a great shower. In the suite are 2 TVs, one was not connected, which didn't matter to us but the one in the bedroom and quite a few channels with no signal... Housekeeping (an external contractor) is not on the case, after the first night our room was not made. The maid has no eye for detail. I had to ask a few times for more tea bags, despite they had run out. Lots of little things which the Pullman crew very friendly resolved. Fabulous breakfast buffet! And a great selection of Gins at the bar. Great pool etc. We would recommend the hotel anytime."

Source: TrustYou Survey

, Mon 13 November 2023

"it's not acceptable the room hasn't been cleaned (no bed set up, no change towels....) during the stay."

Source: TrustYou Survey

, Mon 13 November 2023

"great bar staff, perfect location if you take the train.. only disappointment, for me was the internet reception.. My room was in the corner of the 13th floor, and the signal was week."

Source: TrustYou Survey

, Mon 6 November 2023

"I really enjoyed my stay at the Pullman in Stuttgart. The only point for improvement I have is for the fitness facility. A small investment in a set of dumbbells (2 to 25kg) would go a long way to improving the fitness centre. Everything else in the facility was excellent."

Source: TrustYou Survey

, Mon 6 November 2023

"Saunas were not working, steam bath was not working No personal in the spa area, note could we find towels. No hot water the day we left. And 18€ for parking is very expensive! Overall not a relaxing holiday as we wished."

Source: TrustYou Survey

, Mon 23 October 2023

"There were a few things that were disappointing. My shower drain had a clog and drained slowly. My wife told a housekeeping staff member, who told her that she would inform her boss. But, after 5 days the drain was still draining slowly. There was only one trash can in the room and it was tiny, which was an issue because we had our baby with us (diapers). The wifi was slow throughout the building and even did not work sometimes in the room and lobby. However, the breakfast was tasty and filling. The hotel restaurant had some great dinner dishes. The staff were all polite and friendly."

Source: TrustYou Survey

, Mon 23 October 2023

"I haven't been to the Pullman since the new renovation. Very different but nice. Room was lovely. Comfortable, quiet. Overlooking the park. Check in and out was easy."

Source: TrustYou Survey

, Thu 19 October 2023

"Hotel has a great location, good food, and convenient gym hours."

Source: TrustYou Survey

, Sun 15 October 2023

"The Pullman used to be my #1 choice in Stuttgart, but the service and quality seem to be declining. It is definitely not the same hotel it was prior to Covid. The breakfast buffet seems to be the biggest disappointment for me. It is no where the same as it once was."

Source: TrustYou Survey

, Fri 6 October 2023

"Fairly underwhelming service and room make up"

Source: TrustYou Survey

, Tue 3 October 2023

"The hotel is not worth the price, and when you report an issue to reception, they offer a voucher for in-house drinks."

Source: TrustYou Survey

, Tue 3 October 2023

"The customer service is good and makes up for a lot of other shortcomings. Breakfast is not up to standards starting with tastles scrambled eggs and ending with hopeless coffee. qality has dropped in the past 2 years. Bar is nice i would apreciate a place for working close to the bar. Rooms are ok and are clean. again roomservice is good."

Source: TrustYou Survey

, Mon 2 October 2023

"I originally booked a room at the government rate, only to receive an email saying that rate was no longer available. I got an exception from my employer to pay the higher rate. But when I checked in, I learned that I was double-booked. Annoying, but reception corrected the problem. Then the wifi didn't work in my room. I was told a technician would fix it the next day. It still wasn't working the second night. The air conditioning didn't work in my room. Finally, reception changed my room. Upon checking out, reception told me that I had consumed a couple of items from the mini bar. I told her that I had not. She responded that "that's impossible." I am a 52-year-old professional - I am not going to lie about 10 euros worth of snacks. She didn't charge me, but it was again annoying. BTW, there were peanuts on the floor, so perhaps the previous guest used the minibar? Overall, enough problems that will make it difficult for me to choose your hotel the next time I am in Stuttgart."

Source: TrustYou Survey

, Mon 2 October 2023

"I stayed 6 nights in Pullman fontana vaihingen, Room was not so clean, there were lots of dirts on the floor. There was no hand soap in bathroom Last 2 days. Especially I am very angry with 2 barmens in the bar in the lobby (Soner and other tall and old guy) There were very rude to me like mafia guys.... Breaksfast was very nice, hotel location also nice."

Source: TrustYou Survey

, Sun 1 October 2023

"The bar keep was very friendly.! The check in reception needs some work., not the Friendliest."

Source: TrustYou Survey

, Sat 30 September 2023

"The Pullman provided excellent care and support to my dog and I during our stay from early July to late September. Very accommodating."

Source: TrustYou Survey

, Sat 30 September 2023

"Good. Would be nice if rooms had washcloths for bathing/showering."

Source: TrustYou Survey

, Fri 29 September 2023

"Receptionist was rude, rooms were cold, parking is horribly tight, and on top od that the food at the restaurant is embarrassing to serve. Definitely not be coming back."

Source: TrustYou Survey

, Fri 22 September 2023

"Wouldn’t let me shorten my stay even south 3 days notice. Charged for food I didn’t eat. Water bottle was open in the room when I arrived. Won’t stay again."

Source: TrustYou Survey

, Wed 20 September 2023

"Easy parking and a nice breakfast is something I always appreciate in my tryps."

Source: TrustYou Survey

, Fri 15 September 2023

"The renovation is now completed and the hotel is in great shape! I love the new lobby & bar. The rooms are really comfy and the staff doing an awesome job and are helpful with everything. Many thanks for the update and the new restaurant had delicious food! The Spa area is still a little bit under construction, but you can use everything. I really looking forward to the renovation of the Spa area. I also hope the gym get an upgrade. There are still some old equipment and please invest something for new dumbbells for a better training experience. One little thing this time with housekeeping. It seams they were in a rush and forgot some towels and dishes - nothing crazy and normally they're really clean and have some love for details. I'm looking forward to my next stay in this great hotel for my business trip to Stuttgart."

Source: TrustYou Survey

, Fri 8 September 2023

"I was there for 3-months and loved it!"

Source: TrustYou Survey

, Wed 6 September 2023

"Hotel is very comfortable, has good location and good service in restaurant and bar"

Source: TrustYou Survey

, Tue 5 September 2023

"Here is why I rated you lower. I stayed at the Pullman 4 years ago and the stay was excellent. Now this time around there were too many, no we don't provide the following: I couldn't make room to room calls Room service No outdoor seating No bell hops or porters to assist with luggage The breakfast area was too small. The lighting upgrades made to the Bar area made it too dark. The dinner and bar menus were terrible. I ordered a Salad the came with a giant ball of cheese in the middle of it. Worst of all, there Not enough laundry facilities in the Hotel. I stayed up 6 hours trying to wash and dry my clothing in between having other guests removing my clothes so they could dry theirs. I wanted a full refund simply for that inconvenience alone. I threw away my clothes because they wouldn't dry and I wasn't about to travel with wet clothes all the way back to the United States."

Source: TrustYou Survey

, Wed 30 August 2023

"I would like to share with you my feedback regarding my stay at one of your hotels. Furthermore, I will start with the pros: - Nice reception, bar, and restaurant - Polite staff - A nice view from my room - Perfect location - The bed was big and comfortable. - Nice pool and sauna - good food quality in the restaurant But now, please let me share my cons. As this was my first stay in a hotel from the Accor group, I was expecting more from a 4* hotel: - During checking, I was asked to pay for breakfast. Once I was trying to explain that I have a package with breakfast included, it took me around 10 minutes to figure it out. I believe it should be known immediately by staff in the system. - Very dirty coffee cups in the room. It looks like the cups were not cleaned for a very long time. - In the reservation, I provided 3 persons (2x adults and 1 child), but rooms were prepared for 2 persons. Missing towels and glass. - Dirty carpet. We found someone's personal belongings under the bed once we were trying to pick up our stuff. - There were no towels in the swimming pool, and the sauna zone was very limited. - In the sauna zone, there was no water, and I had to go to the gym. - During checkout, we were asked to pay ~140 euros. The person did not check that I had already made a deposit of 100 euros, which means they should ask for ~40 euros."

Source: TrustYou Survey

, Mon 28 August 2023

"I did not have any issues during my stay."

Source: TrustYou Survey

, Mon 28 August 2023

"very nice reception"

Source: TrustYou Survey

, Thu 24 August 2023

"We loved staying here and have even booked to come back, but this time without the breakfast. Kids were disappointed that there were no pancakes/waffles and there was no drinks orders so we could not have requested hot chocolate with oat milk. Only small niggles for an overall great experience. :)"

Source: TrustYou Survey

, Fri 18 August 2023

"wonderful"

Source: TrustYou Survey

, Sun 13 August 2023

"the staff are friendly and helpful. You see that the rooms have already been renovated and also the bar. but there is still a lot of work to be done on other parts of the hotel, there is also some work to be done on cleanliness: swimming pool, parking, restaurant, lifts, …). the breakfast is not so great: not much choice of bread and fruit and I have strong doubts about the freshness of some products."

Source: TrustYou Survey

, Tue 8 August 2023

"Stayed 3 nights. This is our 4th stay, last visited 11 years ago and keen to see refurbishment. Looking improved but its still unfinished in spa and other locations. Check in a little slow considering we had checked in online; they didn’t seem ready for us (where as at Berlin pullman they just handed us the keys). No robes in room on arrival, quickly remedied by reception but last thing you want to sort out after long journey. Only 1 mug in room first night, second night after left note we had 2 mugs but No milk or Tea! also wooden stirrers provided! Wi-Fi was unpredictable and non-existent in the new bar. We asked when bar food available till and told 10pm, we arrived at 9:25pm and told last order was 9:15pm. (Lady was apologetic and we did get a complementary drink in compensation). Breakfast was varied and very good quality, breakfast staff where very pleasant, rest of staff we spoke to were nice. Put on top 13th floor, nice view but noisy during night (think wind and rain) and annoying waiting for the lifts at peak times. Nice reception man asked about our stay and made notes mainly about housekeeping issues this gained a star."

Source: TrustYou Survey

, Wed 2 August 2023

"Off city center of Stuttgart…… but close to airport. Hôtel with pool. Great plus"

Source: TrustYou Survey

, Sat 29 July 2023

"Book a Deluxe Suite for 12 nights, the hotel has been recently renovted and the new suite room is really good with a nice kitchen. However I would really wanted to comment on the poor housekeeping service that the hotel provide, not only I need to call the front desk almost on daily basis for the housekeeping service & topping up of the minibar, some days I even have to call several times until the housekeeping come at 4 to 5pm to clean up the suite. This is not my expectation as a customer to pay the extra for a suite experience as well as the right expectation from an Accor Diamond member."

Source: TrustYou Survey

, Mon 24 July 2023

"During my stay, the system did not work so it was not possible to check out immediately. Also, the checkin and check out process took too long, which can be seen this time many times faster! There is a speaker in the bar, which can easily be replaced by good speakers in the ceiling. The current one bothers you when you sit in the bar/lounge. The elevators are an eyesore. They don't fit the current style. The lights above are cheap. When you are on the 13th floor it takes forever before you are downstairs, this can easily be solved with, for example, another programming. The employees are not very cheerful, do their job, but do not radiate joy towards the customers."

Source: TrustYou Survey

, Sun 23 July 2023

"Good hotel, great facility, good breakfast, paid parking on site and above all, a beautiful swimming pool and sauna. However, baby crib was not in room on arrival as planned, one of the rooms wasn’t ready upto 4hrs after we checked in at 4:15pm. There was some short of blood stain on the sheet and cover of the queen size bed in one room. The crib finally arrived over 6hrs after checkin and 4 calls to the customer service desk."

Source: TrustYou Survey

, Mon 17 July 2023

"Overall very agreeable. Special commendation for the breakfast staff who provided excellent and courteous service each morning. Danke!"

Source: TrustYou Survey

, Tue 11 July 2023

"Perfect location, nice rooms and well decorated Downside: I had to ask 3 times for an additional blanket which delayed my go to bed time with 1 hour. Paid parking while the parking was free to enter and leave. No barrier was working"

Source: TrustYou Survey

, Sun 9 July 2023

"Well located hotel next to the train station. The hotel is well-maintained and the staff very helpful. Internet is easy and sufficient capacity."

Source: TrustYou Survey

, Sat 8 July 2023

"I was looking for a hotel based on location, price, and breakfast options. This hotel excelled at all of these. The air conditioning was a plus as the temperature outside was over 30."

Source: TrustYou Survey

, Fri 7 July 2023

"Luco is fantastic. Amit was responsive. The room, bar and restaurant were great! Housekeeping was terrible."

Source: TrustYou Survey

, Thu 6 July 2023

"Although I’m the silver member, I didn’t get the welcome drink when I arrived."

Source: TrustYou Survey

, Tue 4 July 2023

"My stay from start to finish was excellent. All the staff were very professional and listened to my requests before promptly responding. I am also very grateful for their celebrating my birthday with me, no hotel has ever done that in all the times I have stayed at hotels over my birthday. Thanks very much."

Source: TrustYou Survey

, Sat 1 July 2023

"We were very satisfied with our stay. Great choice for breakfast. The wellness SPA area is nice."

Source: TrustYou Survey

, Thu 22 June 2023

"Nice room and wonderful restaurant/bar. All was good except the air conditioning did not work. Opening the window was not a good option since the room did not have adequate ventilation into the hallway and the train station in the morning."

Source: TrustYou Survey

, Tue 20 June 2023

"For the most part, very good, but with A/C out, it was a bit warm in the room."

Source: TrustYou Survey

, Tue 20 June 2023

"Bar staff should improve themselves. Quality of service is not good at all"

Source: TrustYou Survey

, Mon 12 June 2023

"The 3 rooms that we rented had no air conditioning even though we reported it. One room upon arrival had a smelly dirty diaper in the trash that smelled the room and our trash was not emptied the night we stayed."

Source: TrustYou Survey

, Mon 12 June 2023

"I took advantage as being a premium member for "free" upgrade to Junior Deluxe. But the room was far from being according to high standards of 4 (superior) stars Hotel. The room was not properly cleaned! The TV in the living room didn't work! The drapes have a safety pin and (thin) rope holding them together! And the balcony has minimal/slightly vandalized traces. And the hotel in general, 3 elevator and only two working! And on Sundays it's forbidden by law in Germany to do constructions/remodelations. The stench of paint/waxing floor materials in the hotel lobby although minimal was inadequate for a Sunday!"

Source: TrustYou Survey

, Thu 8 June 2023

"Nice room on a high floor with a good view. Good choice at breakfast although the breakfast room has moved to what looks like a function room with rows of tables. There is work taking place near the entrance to the hotel but didn't bother me. Very friendly staff . I wasn't offered a welcome drink and had to ask for it. Overall a good hotel and I shall return next year."

Source: TrustYou Survey

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