Mercure Hotel Stuttgart Sindelfingen an der Messe

Unknown, Thu 24 October 2024

"Good Stay"

Source: TrustYou Survey

Juyoung K., Wed 23 October 2024

"It was a hotel where I stayed for a while on a business trip, and I was satisfied with the cleanliness and hospitality of the staff."

Source: TrustYou Survey

Og, Tue 22 October 2024

"Always a pleasure, friendly staff, nice rooms and family oriented hotel."

Source: TrustYou Survey

Samuel, Sun 20 October 2024

"The hotel is good qt the Mercure standard, but not as welcoming or cosy rooms as I have experienced in other locations. It is a quite "cold" decoration in the room. But all expected services are there."

Source: TrustYou Survey

Unknown, Tue 15 October 2024

"This time the breakfast area was very crowded @9 am"

Source: TrustYou Survey

Unknown, Mon 14 October 2024

"Good location, pleasant staff, nice breakfast and restairant."

Source: TrustYou Survey

Unknown, Sun 29 September 2024

"I work at Lear Corporation and come to Sindelfingen once a mouth, we have a corporate agreement but you never apply the fare or you do not make any room available, really disappointing"

Source: TrustYou Survey

Robert A., Thu 12 September 2024

"Stayed for one night on way to Austria. Conveniently situated close to motorway. Hotel modern and well presented. Staff were friendly. Had dinner at the hotel which was excellent."

Source: TrustYou Survey

Thomas A. P., Sun 25 August 2024

"We were extremely disappointed, starting from the check in where we had to struggle with the receptionist to accept to store our fridge box in a cold spot in the kitchen , even though we had up front called the hotel a. gotten the confirmation that there would be no problem . Then the pre ordered shaving kit was not in the room , the receptionist basically just said .. tough luck .. a. the cleanliness in the room was definitely not worth a 4 star hotel .. I have photos to further document this comment , which I will be happy to share with you if you want ."

Source: TrustYou Survey

R A., Sun 25 August 2024

"It was thoroughly disappointed, especially considering I’ve had positive experiences with other branches. We travel a lot with my family and as a member of Accor this hotel is very different. This particular location is in desperate need of attention. The cleanliness was seriously lacking — from the bed that is smelly, we already asked if they can changed the sheet of the bed, but no. We comeback with the same sheet. The kettle that is not clean, fridge that is absolutely dirt. Dusty blower and tv cabinet . The overall maintenance of the property is equally concerning, with broken fixtures and a generally rundown feel that made the stay uncomfortable. The AC was not running correct. It’s a shame because other branches of this hotel have been well-maintained and pleasant. Unfortunately, this location falls far short of those standards."

Source: TrustYou Survey

Itay, Wed 21 August 2024

"Room was clean and nice Breakfast was good for the price, but on more loaded days it was a bit of a problem to find a table. The location is very good for traveling to the area of stuttgart. Highly recommend Rosental friebad (public pool) in summer days. For the pool, it’s great it’s indoor and it’s in an OK size. However: Towel situation is really unclear and when we came after dinner there were always no towels. So you needed to go to the reception to get one. No one from the hotel came to check on it for hours, if at all. Also the water might need some more cleaning, and weirdly there is no “gutters” to get water and dirt going out of the pool. The Sauna is really unclear when it’s working and not. Apparently you need to ask reception, which makes 0 sense when you are in your swimsuit. Or have to leave your children unattended in the pool."

Source: TrustYou Survey

Kd, Tue 20 August 2024

"Shower hose was broken. Coffee cups were missing. Coffee was also missing and not replaced. The coffee machine was left unclean, we could not drink coffee in 3 weeks of our stay"

Source: TrustYou Survey

Mike, Sat 17 August 2024

"It was great staying at an excellent well run hotel without the need to go into the centre of Stuttgart. The restaurant was great for dinner, friendly staff and a nice pool to use after a full day of driving. One issue, there could be more pillows. Superb breakfast too."

Source: TrustYou Survey

Vanessa M., Fri 9 August 2024

"The staffs were friendly, kind and helpful."

Source: TrustYou Survey

Katie, Mon 29 July 2024

"Very comfortable rooms. Lovely little restaurant. Pool a bonus."

Source: TrustYou Survey

Nm, Thu 25 July 2024

"Good location, nice pool, decent breakfast."

Source: TrustYou Survey

Unknown, Mon 22 July 2024

"I haven't received my invoice via Email."

Source: TrustYou Survey

Rodrigo L., Thu 11 July 2024

"Great stay. Clean rooms. Nicely equipped. Staff very attentive. Breakfast with a bunch of options. I would return."

Source: TrustYou Survey

Tarun N., Sat 6 July 2024

"The property itself is very nice. Clean comfortable rooms. Ample parking space."

Source: TrustYou Survey

Unknown, Wed 3 July 2024

"I enjoyed my stay at Mercure. The staff is exceptional. The bar has a great staff, and lots to offer. The pool and Sauna are a nice amenity as well. You can walk to the mall nearby for anything you need."

Source: TrustYou Survey

Gabor, Tue 2 July 2024

"Check-in and check-out went smooth, room was in good condition except the bathroom door which we were unable to close, and this was disturbing while travelling with friends. The 24hours maxi bar in the lobby was very useful."

Source: TrustYou Survey

Unknown, Mon 1 July 2024

"If you have a family I wouldn’t recommend this hotel. It is located next to significant road works and a centre where people loiter outside the hotel all day. From all the hotels we stayed in during our trip this was definitely the least friendly."

Source: TrustYou Survey

Unknown, Sat 22 June 2024

"First of all, I would like to say that I actually like staying at your hotel. But this time, unfortunately, it was a disaster. The air conditioning in my room didn't work. In the end it was only a slight ventilation but no cooling. I stayed at your hotel for three nights. On the first day, I was told at reception that the air conditioning was controlled centrally via an external sensor. There was nothing they could do, but they already had several complaints, they told me. After the second day (after outside temperatures of over 30°) they told me that this was not normal and sent a technician. Unfortunately, this had no effect. When I checked out, I found out that the technician had discovered that the air conditioning wasn't working. He changed something (supposedly) and it should work. Unfortunately, it did not. On the third day I was told that unfortunately there was no other room available because the hotel was fully booked. The result was three nights in a totally overheated room. Unfortunately, it was almost impossible to sleep. I wish that this mistake had been dealt with more "aggressively" and hope that I will be given a room with working air conditioning next time. I will at least point this out explicitly."

Source: TrustYou Survey

Annette P., Mon 27 May 2024

"The main reason for the stay was to relax as family and enjoy the pool. This was unfortunately closed due to some ongoing issues. The restaurant that everyone gave great reviews to has a very limited choice of food But I do want to mention that Denis (Server in restaurant) has exceptional customer service and he even made our sons mango juice really fancy -like the adult options. The staff were really lovely and helpful, rooms were super clean and the breakfast was good. The overall rating though is simply because our family weekend away was not possible. For others travelling by car and looking for a great hotel this would be a great option."

Source: TrustYou Survey

Anita M., Sun 26 May 2024

"The food in the restaurant needs an update - overcooked pasta and dey bread."

Source: TrustYou Survey

Thomas U., Sat 18 May 2024

"Aménités requested were not in room and were missing such as coffee"

Source: TrustYou Survey

Unknown, Tue 14 May 2024

"My wife came to visit with me for a week. During her stay housekeeping didn’t knock before entering the room on her while she was in the restroom. It was very unprofessional and left my wife feeling unsafe. This happened outside of the designated cleaning times. That means they had zero reasoning for entering my room at all. No matter the situation they need to knock and announce who they are before entering anyone’s room. For me, the room is my home while I’m working in Germany. I should feel safe and secure in my home and it needs to be respected as such."

Source: TrustYou Survey

Brandon, Mon 13 May 2024

"I know Mercure cant control the construction but it was extremely inconvenient during my stay. I have stayed there for work three times and this was the first time I've had to deal with bugs in the room. One day I had some candy stolen from the room, not a big deal but it was disheartening."

Source: TrustYou Survey

Yasir, Mon 29 April 2024

"As usual, I had a nice quiet room facing the parking lot, with a fridge. I was happy with the accommodation but suggest you look into a different brand of soap for the showers as using the soap results in itchy skin. I confirmed the same experience with a colleague who also stayed there at the same time."

Source: TrustYou Survey

J.b., Mon 29 April 2024

"The room was clean and spacious, the breakfast is amazing, too much to try it all. Only downside is the missing air condition."

Source: TrustYou Survey

Db, Sun 21 April 2024

"Good, friendly staff"

Source: TrustYou Survey

Franck, Tue 16 April 2024

"Room is nice but nothing to eat when you arrive late (10pm). That is not in the standard of Accor hotels. Even in Ibis you could eat late."

Source: TrustYou Survey

Charles, Wed 20 March 2024

"Hotel is complete equipped and good service by personnel"

Source: TrustYou Survey

Michael B., Mon 11 March 2024

"The 3 lost points are into the details - 1 point for not having a room as I request (in my Gold-Voyageur account) - 1 point for not receiving my free drink (included in my Gold-Voyageur account), and 1 point for the restaurant - cooking way to fat and served cantine-like (price/quality ratio not there)"

Source: TrustYou Survey

Unknown, Mon 11 March 2024

"Room was to warm. Breakfast too expensive. Rooms were very noise sensitive."

Source: TrustYou Survey

Wayne S., Fri 16 February 2024

"Helpful and friendly"

Source: TrustYou Survey

Unknown, Tue 6 February 2024

"The fire alarm went off in the middle of the night. There were stains in my sink and no trash bags in any of the cans in my room. Also a few of the outlets did not work throughout the room. I will not be returning here."

Source: TrustYou Survey

Tommy, Mon 1 January 2024

"Everything was good. Very kind staff, big and clean room and swimming was ok."

Source: TrustYou Survey

Unknown, Sun 31 December 2023

"A conveniently located stopover on our way to the Alps. Positives: onsite restaurant, swimming pool, parking (although high charge for open-air uncovered parking), excellent breakfast, clean, well-maintained in general. Negatives: high parking fee for what it is; insufficient staff and planning at breakfast so queues built up quickly waiting for refilling of food on offer and the tables were not cleaned up promptly; automated reminders were too much (one would have been enough) and in German, which was not useful for us non-German speakers."

Source: TrustYou Survey

Mr…, Sun 24 December 2023

"It was a very nice stay with a staff that wanted to help. The location was nice. There is a playground within a short walk. Their pool is well maintained. There is not a gym or kids area though."

Source: TrustYou Survey

Unknown, Thu 14 December 2023

"On business trip, the hotel offers good comfort and good breakfast. Unfortunately breakfast is much too expensive."

Source: TrustYou Survey

Gary J., Thu 14 December 2023

"Treated cordially and very professionally by all members of the staff."

Source: TrustYou Survey

Unknown, Mon 30 October 2023

"Good and clean hotel for a business travel, unfortunately no e-mobility Charger on the large Parking"

Source: TrustYou Survey

Boris, Tue 24 October 2023

"The temperature in the room was way too high, there was an A/C, but it did not cool down the room at all. The window could not be kept open because of the noise from the road. Neighbours in other rooms were ridiculously loud at night, lots of music and talking at 4 am."

Source: TrustYou Survey

Daiyang G., Thu 28 September 2023

"Room is nice. Breakfast is good. Parking is convenient. Only issue is Wifi is really unstable and slow."

Source: TrustYou Survey

Marco, Sun 24 September 2023

"I stayed for 3 night last time and every morning I had problem to get out from parking lot via your card >(prepared for 3 days, yes I used also for get in). I had my check-out the night before to leave early in the morning, and again parking card didn´t work. I went back and waited 10 minutes in the line, only 1 person at check out (8am)"

Source: TrustYou Survey

Gary J., Sun 3 September 2023

"As with many many previous visits this hotel maintains high standards of cleanliness and excellent service. Home from home"

Source: TrustYou Survey

Unknown, Thu 31 August 2023

"Very professional reception team, excellent welcome, nice room, breakfast service could have been better."

Source: TrustYou Survey

Mickael P., Sun 20 August 2023

"Bookée two rooms 417 and 418 418 was ok 417 smelled tabacco on the couch where my son sleeped , it s not acceptable AT all for a non smoking room and the cleaning of this room was not made correctly ( trash on the flood)"

Source: TrustYou Survey

Christian S., Fri 11 August 2023

"Rooms are okay. Breakfast was very busy No Electric car charges at the parking lot :-(("

Source: TrustYou Survey

Unknown, Wed 9 August 2023

"It was perfect in all the parameters only the parking fee is very high."

Source: TrustYou Survey

K. P., Tue 8 August 2023

"perfect service and clean room"

Source: TrustYou Survey

Unknown, Thu 3 August 2023

"Reception staff friendly and welcoming, room had plenty of room for family of 4, swimming pool great and breakfast staff also friendly and polite"

Source: TrustYou Survey

Daniel D., Sun 30 July 2023

"A stayed here after a day at Europa Park and on the way to Stuttgart. Really clean and modern with helpful staff. Great breakfast too."

Source: TrustYou Survey

W, Mon 24 July 2023

"Hard beds, blankets too warm, airco insufficient for 4 people in a room and noisy. Service & breakfast were ok. No possibility to charge electric car."

Source: TrustYou Survey

Unknown, Sat 15 July 2023

"The access to the hotel due to the diversions is awful and directions are not clear. The hotel should communicate this before the booking so that arrival can be planned accordingly. The room is good and plenty of parking."

Source: TrustYou Survey

Herman, Thu 13 July 2023

"Room was slightly outdated. Check in still takes too long. Breakfast area extremely load"

Source: TrustYou Survey

Yasir, Thu 13 July 2023

"Everything was in order. No issues"

Source: TrustYou Survey

Unknown, Mon 10 July 2023

"WOULD LIKE TO SEE BEDS IMPROVED, THEY ARE TO HARD WOKE UP EACH MORNING WITH BACK PAIN."

Source: TrustYou Survey

Unknown, Sun 9 July 2023

"Good stay as always in Mercures! Roadworks complicating the mobility, restaurant should be open also possibly at lunch time"

Source: TrustYou Survey