Sofitel Munich Bayerpost

Isobel S., Thu 23 May 2024

"Lovely big room, comfortable bed and pillows. Only down side, expensive restaurant and breakfasts. Breakfast, though, on the one occasion I used same, was spectacular. Dinner was a big miss, sorry. If prices were more reasonable, the restaurant might be more utilised. I was the only person there."

Source: TrustYou Survey

Unknown, Wed 22 May 2024

"The family double room was a beautiful experience.... Kids were super excited!!"

Source: TrustYou Survey

Zainals, Wed 22 May 2024

"I only booked for luxury room, but never thought that I got upgtaded to a suite. Adika (Indodesian) at the reception serve me very well."

Source: TrustYou Survey

Tadri E., Mon 20 May 2024

"While I was very glad that there were some vegan options, they were extremely limited. I stayed 3 nights and had the same 3 choices."

Source: TrustYou Survey

Martine, Mon 20 May 2024

"Fantastic room and super comfortable bed."

Source: TrustYou Survey

Daniel C., Mon 20 May 2024

"The hotel is bautifully fitted out. Rooms are very tastfully decorated. All equipment are of good brand and quality. Staff are courteous and helpful."

Source: TrustYou Survey

X. C., Sun 19 May 2024

"I was there for 2 nights for a business trip. The room, service, food were very good. Everything was spotless clean. I only had a problem with the shower. The design is so badly done that after 1 shower the whole bathroom was filled with water, so I had an indoor pool in my room! Fortunately there was also a tub that I could use on the 2nd day."

Source: TrustYou Survey

Ligia H., Fri 17 May 2024

"Our family has been a guest of Sofitel for several years and as always, we are never disappointed. The welcome at the hotel is always very pleasant, which makes us come back every time. The service offered especially by the Duty Manager Umut Mahmoud Ofkeli is impeccable, therefore we would like to thank him and all his team. We are looking forward that the car park and spa can be open again soon. Our daugher loves to swim in Softel's pool."

Source: TrustYou Survey

Unknown, Fri 17 May 2024

"Spacious, modern room with excellent bath and amenities. Service was friendly, helpful and attentive. We hosted a small family reunion with great results. Everyone was extremely pleased with the food and service. My only complaint, and it is a minor one, concerns the room lighting. The desk lamp had a power plug with no corresponding outlet and the areas where one really wanted light - the desk and bathroom mirror - were strangely underlit. But, overall, an excellent experience."

Source: TrustYou Survey

Giotto, Tue 14 May 2024

"Attended a conference and liked the well located premises so close to the train station. The breakfast, which I've enjoyed, is a bit on the "dear" side with € 45. Staff, reception, bar, room service, is very friendly and attentive."

Source: TrustYou Survey

Daniel, Tue 14 May 2024

"Pros: - Well appointed rooms. - Centrally located. Cons: - Two single beds pushed together instead of a king. - I was charged €30 for the worst glass or port I have ever tasted. - Unfriendly or non-existent staff (I had to walk behind the concierge desk and help myself to my bags as there were no staff after 10mins of waiting)."

Source: TrustYou Survey

Yaser M., Tue 14 May 2024

"Poor guest service , unprofessional and hospitable approach to guest"

Source: TrustYou Survey

Phichate S., Mon 13 May 2024

"Great location. excellent service, perfect comfortable room."

Source: TrustYou Survey

Erin, Mon 13 May 2024

"The staff were kind and hospitable. The hotel is beautiful and has a stylish bar where we enjoyed our welcome drink on the house. I did try room service which was delicious for breakfast. The only issue I encountered was that there were times when no one answered the call to the front desk or concierge. It just rings and rings with no voicemail or redirection to someone who could help."

Source: TrustYou Survey

Mohammad A., Sun 12 May 2024

"Amazing stay thanks to duty manager Mr. Umut Mahmoud!… We stayed two weeks in this hotel and every thing was great because of this brother from Iraq. Every time we had problem we called Mr. Mahmoud from he is telephone number and informed him and he resolved our problem immadaitely. He is the best manager we meet. If you come to Sofitel Munich you must ask for manager Mr. Umut Mahmoud for best stay without any problem. We felt we are like home. The hotel very beautiful and at very good location. We will come back and we informed my family and my friends for to come only this hotel in Munich because of the best manager Mr. Mahmoud. شكراً لك أخي العزيز محمود من العراق على كل شيء"

Source: TrustYou Survey

Unknown, Sun 12 May 2024

"Well located. Easy access. Friendly staff but not responsive to request on room "complains""

Source: TrustYou Survey

Unknown, Sun 12 May 2024

"Inadequate hospitality experience at reception, clumsy and slow"

Source: TrustYou Survey

M.k., Sat 11 May 2024

"Very good location. Beautiful hotel, big rooms, super friendly and professional stuff."

Source: TrustYou Survey

Mahmoud M., Fri 10 May 2024

"The hotel well located,clean rooms,but the staff at reception "most of them very aggressive, some times attack 😳 on the guests."

Source: TrustYou Survey

Jami K., Thu 9 May 2024

"Good stay but this hotel is not a 5 star facility. The front desk was friendly and accomodating and let us change room after the first one was too dirty."

Source: TrustYou Survey

Carmen C., Wed 8 May 2024

"Good. Friendly staff , very modern but not enough light in rooms and public areas . The lobby was too crowded because of a dancing competition. In order to go to the breakfast restaurant we have to go around."

Source: TrustYou Survey

Leslie F., Wed 8 May 2024

"Breakfast buffet was wonderful! Loved the omelet bar! The bartenders in the bar made some if the best cocktails we have had. Nice and friendly and very talented mixologists! Rooms were nice and comfortable. The location to the train station and in walking distance to Springfest/Oktoberfest and to old town makes this the perfect place to stay. When back in Munich, would most definitely stay here again!"

Source: TrustYou Survey

Sean, Wed 8 May 2024

"Generally an enjoyable stay. Location is good, although at night walking alone I would exercise caution as there is a lot of loitering of youths around the train station next door to hotel. The hotel is unfortunately completely understaffed. So don’t expect prompt service at the bar / breakfast or reception desk. Getting a table or getting a refill of drinks at breakfast is exhausting. To make matters worse the breakfast area is very cramped. To compound the issues , when you take into consideration the price there charging for breakfast. ISA bar - lovely area but two staff members attempting to cover an entire bar and sitting area. Expect to be sitting with used plates and glasses for some time."

Source: TrustYou Survey

Chad K., Wed 8 May 2024

"Everyone was very helpful and so nice- thank you"

Source: TrustYou Survey

C., Tue 7 May 2024

"Bad ambient and decoration in room!"

Source: TrustYou Survey

Jim K., Tue 7 May 2024

"Great facility, terrific location. Very helpful staff."

Source: TrustYou Survey

Bjørn O., Tue 7 May 2024

"Very nice staff. Efficient check in/out."

Source: TrustYou Survey

Shawn R., Tue 7 May 2024

"My wife and I were on our honeymoon and our stay at Sofitel Munich Bayerpost was a highlight of the entire trip. The staff were so wonderful, especially the young man who checked us in. I believe his name is Victor, and he went above and beyond to ensure that our stay was perfect with a handwritten note wishing us a happy honeymoon along with roses and champagne. We will most definitely be returning to Munich and won't stay anywhere else. We are also going to recommend your hotel to anyone we know that is visiting your beautiful city. Thank you for a splendid visit!"

Source: TrustYou Survey

Anna K., Tue 7 May 2024

"I recently stayed at your property for two nights with my family, occupying room 803. While we appreciated certain aspects of our stay, we encountered several issues that detracted from our overall experience, particularly in comparison to the exemplary service typically observed at other 5-star Accor hotels in France and Switzerland. Upon arrival, the check-in process was notably protracted and lacked the personal touch expected at a hotel of your standing. Unfortunately, there was no concierge or manager visibly available to assist guests. Moreover, my status as a 'Brilliant' loyalty member was not acknowledged, and no benefits such as early check-in or room upgrades were offered. The absence of clear directions within the hotel was also disappointing. We were not informed about the location of our welcome drink voucher, the elevator, or other amenities. The room, while generally satisfactory, had cleanliness issues with noticeable stains on a chair and inadequate soundproofing that allowed noise from neighboring rooms to disturb our sleep. Additionally, I had to request extra water bottles after departure even though my vehicle was parked in your hotel's lot. I also experienced delays in service response, including a lengthy wait to resolve an issue with a wallet I inadvertently left in the safe. It took me 1 hour to get an answer from a receptionist (phone), and 1 day via email. On a positive note, we were pleased to find complimentary wine in our room upon arrival, which was a thoughtful gesture. However, the provision of only two pairs of slippers was insufficient for a family, and acquiring an additional pair for my son proved unnecessarily challenging. Furthermore, the requirement to complete the check-in process again at the desk despite having done an online check-in was perplexing and inconvenient. I hope this feedback is helpful for you to enhance your service quality. We look forward to seeing improvements that align more closely with the high standards expected from your prestigious brand."

Source: TrustYou Survey

Denise D., Sun 5 May 2024

"Although the checkin process was very smooth, friendly and professional, it went downhill from there…The television did not work, the tissue dispenser had 1 tissue left. We didn’t have time to call the front desk to fix these items due to having to attend an outing with friends and did not want people in our room without us being there. THEN…in the evening after showering and wanting to blow dry my hair, the dryer didn’t work….The trash dispenser in the bathroom was awkward, clunky and poorly designed. Again it was too late in the evening to get these items fixed. The worst was the nespresso coffee maker not working in the morning. I expected more of this hotel. Please do your guests a favor and ensure everything works properly and simple things like tissues being stocked. It makes a difference between what could have been a great stay versus a very disappointing one…"

Source: TrustYou Survey

Belinda, Sun 5 May 2024

"Was pleasant"

Source: TrustYou Survey

Aaron G., Sun 5 May 2024

"Always an enjoyable stay"

Source: TrustYou Survey

Unknown, Fri 3 May 2024

"The hotel is in a great location right next to the central station. The room we had was small but well designed to maximize its space. The big negative came after we checked out and left Munich. We left some precious items in the safe. While the hotel was great about mailing the items they found to us, unfortunately the most valuable item went missing. Clearly, someone on the cleaning staff took it, so be very cautious about leaving anything valuable around."

Source: TrustYou Survey

Unknown, Fri 3 May 2024

"the check-in experience was efficient and fast, the room was clean and comfortable. Thank you for a great stay!"

Source: TrustYou Survey

Oseme, Tue 30 April 2024

"Well located, incredibly stylish hotel with very welcoming staff. The room was an absolute treat, very well equipped to maximise relaxation. Breakfast also impressive."

Source: TrustYou Survey

Unknown, Tue 30 April 2024

"Construction work started at 7.15am in the morning. There was no understanding/ really sorry from stuff other than 'it should have started at 8am'."

Source: TrustYou Survey

Michelle T., Tue 30 April 2024

"The hotel was beautiful and the rooms were very lovely. The staff were very friendly and helpful."

Source: TrustYou Survey

W B., Mon 29 April 2024

"Located beside the main train station and central to shopping and restaurants. A great location for a nice and modern hotel."

Source: TrustYou Survey

Lara, Sun 28 April 2024

"Well located hotel, very comfortable rooms, excellent friendly service"

Source: TrustYou Survey

Unknown, Sun 28 April 2024

"A brief business trip. The hotel rooms are excellent: very comfortable and well set-out. The staff are always very helpful."

Source: TrustYou Survey

Ka, Sat 27 April 2024

"Great experience overall. The hotel is fantastic. Staff was great. Facilities at the hotel great. Room was great. Always love staying at the Sofitel. Don't do enough of it."

Source: TrustYou Survey

Rae B., Sat 27 April 2024

"The location was perfect for us and the hotel itself was excellent in all aspects. The wow factor was in the special treats the hotel laid on for my 70th birthday. I was absolutely stunned by the unexpected gesture which made my day that much more special."

Source: TrustYou Survey

Steve W., Fri 26 April 2024

"noisy drilling in the reception, no swimming facility and very uncomfortable beds / pillows"

Source: TrustYou Survey

Are, Wed 24 April 2024

"I love the athmosphere, the service. Looking forward to SoSpa opening again. But, I can’t quite shake the feeling of former glory. It used to shine even more in the past. It’s expensive, after all."

Source: TrustYou Survey

Michele L., Wed 24 April 2024

"The hotel was in a great location, room was beautiful and service was great."

Source: TrustYou Survey

Brian S., Mon 22 April 2024

"Poor. Spa was the basis of our search and we arrived to building works in the lobby, and the sauna and spa both closed. This was NOT clearly noted on the website where we booked"

Source: TrustYou Survey

Martin G., Mon 22 April 2024

"No complaints about the hotel itself (although when we visited, the surrounding areas was one big building site), but they messed up out bill and it took a week and several phone calls after coming home to sort out"

Source: TrustYou Survey

Lalicia P., Mon 22 April 2024

"The Sofitel is a lovely hotel with luxurious rooms, high class amenities and friendly staff."

Source: TrustYou Survey

Brian R., Sun 21 April 2024

"3 night sightseeing stay, excellent room god food & easy to get into old Munich city centre & main train station for onward journey"

Source: TrustYou Survey

Kelly N., Sun 21 April 2024

"I recently stayed at the Sofitel in Munich, Germany with my family, and it was a fantastic experience. One of the highlights was its excellent location near the train station, making it convenient for exploring the city. Surprisingly, despite its proximity to the train, you don't notice any noise while at the hotel, ensuring a peaceful stay. The staff at the Sofitel were incredibly helpful and attentive, making our stay even more enjoyable. From check-in to check-out, they went above and beyond to assist us with everything we needed. The rooms were perfect for our family of four, providing ample space and comfort. We appreciated the attention to detail and the luxurious amenities provided. Overall, our stay at the Sofitel exceeded our expectations, and we can't wait to visit another Sofitel location in the future. It's reassuring to know that we can expect the same level of excellence and hospitality wherever we go."

Source: TrustYou Survey

Luis F., Sun 21 April 2024

"Lousy counseling and regular front desk service. Lousy deal of the shift manager. Poor coordination and logistics of the concerge with the reception."

Source: TrustYou Survey

Unknown, Sat 20 April 2024

"You have very nice hotel Very helpful staff and friendly Specially Jana Berger Director of Front Office"

Source: TrustYou Survey

Simon, Sat 20 April 2024

"The rooms are too small, especially the bathrooms are too tight. You have to walk more than three minutes from the elevator to reach your room."

Source: TrustYou Survey

Jd E., Sat 20 April 2024

"No spa, incorrect information wasting massive amounts of my time, hotel bar reserved for bankers only, woken at 8am by hammering and drilling. A disastrous, unpleasant, massively disappointing stay."

Source: TrustYou Survey

Vicjansam, Sat 20 April 2024

"We have booked 2 rooms as for our birthday present to our son and advance celebration of our wedding anniversary. Both rooms are complimentary upgraded and sparkled as well. We have so much delighted to experience once a lifetime to stay in a luxury hotel."

Source: TrustYou Survey

Nicos M., Fri 19 April 2024

"I am still waiting the invoice of my stay. Can you please send it to me Many thanks"

Source: TrustYou Survey

Unknown, Fri 19 April 2024

"We had booked Superior room but your front office in charge says upgrading to luxury room. The room was dingy no natural light, terrible bathroom with floor seemed not cleaned for weeks. We were there for one night and with business to attend, wanting to change room etc is such a waste of time. If a decent room was not available, he should have said so we could have left luggage and moved on for work. Overall terrible room. We had an early morning flight, our breakfast was included, it was a nice take away packed. The only consolation. Otherwise with renovations we even had no energy to even walk across to use the sauna. Had we known it’s not operating and hotel under renovation, we definitely would not have booked. Terrible experience."

Source: TrustYou Survey

Rylee E., Thu 18 April 2024

"From the second we arrived we were treated with kindness and patience. We loved the staff, and the housekeeping did an incredible job each day. The hotel itself is beautiful and well located near the Hauptbahnhof as well as walking distance to many of the incredible sights in München."

Source: TrustYou Survey

M D., Wed 17 April 2024

"The service at the hotel was terrible. We arrived late one evening and had booked two rooms. They probably gave us the worst possible rooms you could find. Right across from the train tracks. We ordered room service, and the person who delivered refused to drop some of the food off in the other room. Then he basically just pushed the cart into our room and left. Got up the next morning to use the shower. Turned out the trash from the previous guest, including a used pantyliner was in there as a gift for us I guess. Will never stay there again."

Source: TrustYou Survey

Atma, Tue 16 April 2024

"Umut mahmoud made my stay so much easier he was very helpful in every way and welcomed us, i can’t thank him enough .. and the prayer room was a very smart idea and a beautiful gesture because we had a place to go and pray"

Source: TrustYou Survey

Kaye, Tue 16 April 2024

"Our room was great and QUIET. Location was superb close to train station. Staff was incredibly helpful. Would stay there again."

Source: TrustYou Survey

Michael, Mon 15 April 2024

"Everything about the hotel and it's staff was excellent. We had a really lovely time -- the room was comfortable, the service was top rate, and the location was within easy walking distance to everything we needed."

Source: TrustYou Survey

Thierry B., Mon 15 April 2024

"We had a wonderful stay at the Munich Sofitel Bayerpost and enjoyed our spacious duplex room on the 8th floor. In-room breakfast was an excellent way to start our day with the lovely service from the staff and we should also note the doormen and concierge and valet parking who took extra care of us and made us feel especially welcome."

Source: TrustYou Survey

Andre A., Mon 15 April 2024

"Had an amazing trip, extended the trip for another day since the hotel was so nice."

Source: TrustYou Survey

Güz E., Sun 14 April 2024

"As a long-time Marriott Ambassador member, for nearly a year instead I have been regularly staying at Sofitel Munich Bayerpost, thanks to a personal invitation from Mr. Umut Ofkeli. I can truly say that, I never regret and I am more than happy and satisfied with the hotel and the service I receive every time I visit. I would especially like to thank Mr. Umut for his exceptional work and service and making us feel at home every time we visit Sofitel Munich Bayerpost. We will be back again very soon."

Source: TrustYou Survey

Brendan C., Sun 14 April 2024

"Almost great, great breakfast, great service , bedding and shower etc all excellent But swimming pool closed ? When I booked there was no mention made about its closure , very disappointing as I was so looking forward to using it"

Source: TrustYou Survey

Carlo K., Sun 14 April 2024

"In general, we were satisfied by our stay at the hotel, despite the fact that we had to wait for our luggage on our arrival and the fact that there was some noise during the last night of our stay."

Source: TrustYou Survey

Lynn P., Sat 13 April 2024

"Still waiting for security deposit to be refunded, since they told us they mistakenly overcharged us!!"

Source: TrustYou Survey

Unknown, Wed 10 April 2024

"we had 2 x studio rooms which were very old and tired. One was too hot and the other too cold, air conditioning made no difference. The spa was closed (no notification of this). Repeatedly asked for the broken hair dryer to be replaced, the same for basics like milk and tea bags. Very slow service. When we spent over 12000 Euros over 5 nights, the service did not match the price point. On a positive note, the lady who served us in the bar was the most attentive of our entire stay."

Source: TrustYou Survey

Annabel, Sun 7 April 2024

"Good location right near the station with excellent service and quality. The brunch breakfast is recommended. Very good hotel facilities with gym and spa."

Source: TrustYou Survey

G. V., Sun 7 April 2024

"Great location spacious rooms and impecable service."

Source: TrustYou Survey

Stephen W. C., Sat 6 April 2024

"See the title above. My wife and visited on our honeymoon and enjoyed our stay. The bathroom is luxurious and the staff was very helpful even when we had travel delays"

Source: TrustYou Survey

Nitesh D., Fri 5 April 2024

"location is terrible - unkept lobby - no facilities."

Source: TrustYou Survey

Emma W., Thu 4 April 2024

"Lovely stay, comfortable beds. Rooms were comfortable and stylish. Staff were friendly and helpful and breakfast was superb."

Source: TrustYou Survey

Unknown, Wed 3 April 2024

"We ordered dinner via room service and it was phenomenal! The beds were very comfortable and they offered turn down arrive. The room size was just right for our family of 4. A must stay in Munchen."

Source: TrustYou Survey

Mark M., Wed 3 April 2024

"Staff was extremely friendly and helpful"

Source: TrustYou Survey

Unknown, Mon 1 April 2024

"The only fault was forgetting to book our limousine transfer to the airport for us. You did get us a taxi promptly but it make our departure a bit rushed"

Source: TrustYou Survey

Al, Sun 31 March 2024

"Not up to the standard."

Source: TrustYou Survey